This information is from Beta and may change when the game goes live.
This guide will go over how to submit a customer service ticket both in and out of the game as well as explain how to submit a bug report.
If you submit a ticket, you will get a response from a Referee (Game Master) - if you submit a bug report, you will receive no sort of response at all.
Now you will be on the Free Realms Support Home Page. There are a few options to pick from that will take you to different articles within the Free Realms Knowledge Base.
These are the current options from the top of the page to the bottom of the page:
Quick Search Function - You can type your question in here, and it will scan the Knowledge Base for a related answer.
The My Support History Button will take you to your accounts service history, you may use this link to get back to pending tickets, if you need to add information to them, or need to respond to a Referee had they left you a response on your ticket.
Here are the Support Home Options - These will again, link you to various articles in the Knowledge Base, all except for the one titled "Top Known Issues".
Once you hit "Submit Question" it will reload, what looks like a similar page, go to the bottom and hit "Submit" again.
You may wish to update your ticket if the problem has been resolved or you have more information to add to it. To update your question, or to access it once a Referee has answered it, simply do the following:
This was not available in Beta, and will be updated when the game goes live.
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Submitting a Bug Report is broken down into five different steps. In Beta the only way to report a bug is to do so in game.
PLEASE NOTE: Submitting a bug report will NOT get a Referee to your assistance, Bug Reports go to the Quality Assurance Team so they can log it into the system, and allow the developers to fix it. You will not get any personal response to a bug report.
To submit a Bug Report:
You are presented with a long list of options; select all that are appropriate to the bug. This helps QA run down and reproduce the bug so it can be fixed.
|Allakhazam credits this post by Sassums at the SOE Official Forums for some of the info in this article.