Diablo III to Feature Real Money Auction House
Diablo III Auction House FAQ (continued)
FUNCTIONALITY
What items can be traded in Diablo III?
Nearly everything that drops on the ground, including gold, can be traded with other players directly or through the auction house system. Aside from certain quest items, there will be very few (if any) items that will be “soulbound” to your character and therefore untradable. We are also planning to allow players to buy and sell characters in the auction house at some point in the future and will have more details to share on that at a later date.What is "smart searching"?
When players launch the auction house interface, they’ll be able to select any Diablo III character associated with their Battle.net account. The "smart search" feature will assess which item slots have available upgrades and will sort items available in the auction house based on which upgrades would be most beneficial to the character. You can also search for specific stats to match the requirements of a particular character build.How does bidding work?
Players will be able to place a current bid as well as a maximum bid if they wish to engage in automatic bidding. In addition, they’ll be able to check the status of their bids on the "Currently Winning" page and the "Outbid" page in the auction house interface.Can I buyout items that I want to purchase immediately?
Yes, the Diablo III auction houses will support a buyout feature as well as standard bids.How do I pay for items?
For the gold-based auction house, purchases will be made using in-game gold. For the currency-based auction house, players can make purchases using a registered form of payment attached to their Battle.net account. As with other popular online-purchase services, players will also have the option to charge up their Battle.net account with a balance of funds that can be drawn from for purchasing items in the currency-based auction house. Note that this process might be different for certain regions; we’ll provide further region-specific details as we get closer to launch.How do I receive the items I’ve won?
After winning an auction, the item will be available to pick up through the built-in auction house interface in the Diablo III client. Players will then be able to immediately send that item to their shared stash (storage shared among all the characters on a Battle.net account) or repost the item in the auction house after a cool-down period. The duration of the cool-down period will be discussed at a later date.How do I sell items?
From the auction house interface, players will be able to select items from their shared stash or from a specific character's inventory. They will then be able to post items for sale by listing a starting bid and buyout price.How do I cash out from the currency-based auction house?
As an advanced feature, players will have the option of attaching an account with an approved third-party payment service to their Battle.net account. Once this has been completed, proceeds from the sale of items in the currency-based auction house can be deposited into their third-party payment service account. “Cashing out” would then be handled through the third-party payment service. Note that this process will be subject to applicable fees charged by Blizzard and the third-party payment service. Also, any proceeds from the sale of items in the currency-based auction house that have been deposited into the Battle.net account will not be transferrable to the third-party payment service account. Not all regions will support this advanced feature at launch. Region-specific details, as well as details regarding which third-party payment services will be supported and the fee that Blizzard will charge for the cash-out process, will all be provided at a later date.Will buying or selling items in the auction house reveal my identity?
No. All player transactions in the gold-based and currency-based auction houses will be anonymous, and neither your real name nor your character name will be revealed to other players.Will there be a mobile or Web-based auction house?
We're always on the lookout for opportunities to enhance the game experience and keep our community connected to our games through the Web or mobile devices. However, we do not have any plans to share along those lines at this time.When will this be available for testing?
We'll share more information on our auction house testing plans as we get closer to launch.
REGIONAL DETAILS
Which regions will have currency-based auction house support?
We plan to roll out the currency-based version of the auction house in as many regions as possible with the launch of Diablo III. In regions where the currency-based auction house will not be available, players will still have access to a gold-based auction house. We'll share more details in the future.Will there be separate auction houses in each region? Will I be allowed to bid on items from players outside my own region?
Due to various factors, including technology, language, and currency, there will be multiple separate auction houses serving different player communities around the world. We’ll share specific details on how the auction houses will work for each region as we get closer to launch.If I live in Australia/New Zealand/Southeast Asia, what server will I play Diablo III on?
As with StarCraft II, players who purchase the Australia/New Zealand/Southeast Asia version of Diablo III will have their own regional servers, offering lower latency and more action during peak hours. While we encourage players to play on these servers, we recognize that many have longstanding friendships with North American players and would like to continue playing with them. Because of this, we're again giving Australia/New Zealand/ Southeast Asia gamers access to both regions' servers so they can choose where they'd prefer to play.How does this impact the items I have purchased in the auction house?
Auction house purchases are bound to the servers in the region in which they're bought. Any items acquired on the Australia/New Zealand/Southeast Asia servers, in-game or otherwise, are bound to those servers and are not transferrable to the North American servers (and vice versa). Please keep this in mind when making purchases in the auction house.What currencies will be available? What currency will items in the auction house be viewed in? Can players purchase items using local credit cards or bank accounts?
Our goal is to make the auction house experience in each region as seamless as possible for players, and we are currently exploring various currency and payment options to help achieve that goal. We’ll provide further details as we get closer to launch.
GAMEPLAY ISSUES
Will I be able to use third-party mods to track auction prices?
For a variety of gameplay and security reasons, we will not be supporting bots or mods in Diablo III, and they’ll be expressly prohibited by our terms of use for the game.Can Hardcore-mode characters use the currency-based auction house?
No. Hardcore characters will only have the option to buy and sell items together with other Hardcore characters via a separate "Hardcore-only" gold-based auction house; they will not be able to use the currency-based auction house. Hardcore mode is designed as an optional experience for players who enjoy the sense of constant peril that comes with the possibility of permanent death for a character. All of a Hardcore character’s items are forever lost upon that character’s death, so to avoid the risk of a player spending real money on items that could then be permanently lost when the character dies, we decided restrict the use of the currency-based auction house in Hardcore mode.
Also, Hardcore mode is intended to provide an additional level of challenge in which players try to keep their characters alive through a combination of skill and luck. Allowing players to access the currency-based auction house with their Hardcore characters would undermine the value of Hardcore-related achievements for everyone because the playing field would not be even. As with other aspects of Diablo III gameplay, we will continually monitor how this system plays out and make adjustments as necessary.
If my character dies in Hardcore mode, will I lose the items that I purchased in the "Hardcore-only" gold-based auction house for that character?
Yes. Again, Hardcore-mode characters will only have access to a "Hardcore-only" gold-based auction house, not the currency-based auction house, and will not be able to trade with non-Hardcore characters. Hardcore is an optional mode designed for players who enjoy playing with the risk of permanently losing their character if the character dies, and that includes the items they acquired with that character.Will players be at a disadvantage in the game if they do not purchase items in the auction house?
All of the items available in the auction house can be obtained in the game. The auction house system is designed to facilitate the exchange of items (items can also be exchanged through character-to-character trades). Diablo III is primarily a cooperative game; while the game will offer some highly entertaining player-vs.-player options, we don't intend to balance items for player-vs.-player gameplay. We feel that a robust and powerful item-trading system will make the co-op experience more enjoyable.Can I just buy the most powerful items and breeze through the game?
Items will be level-restricted, meaning your character won't be able to use an item until he or she is at the appropriate level for that item.
CUSTOMER SUPPORT
What happens if a player does not receive a purchased item?
The auction process is automated, but if a player purchases an item and for some reason does not receive it, he or she will be able to contact our customer service team to look into the issue.What happens if there is a patch and the item I purchased is altered?
It's important for us to ensure that Diablo III remains balanced and fun for years after launch. To that end, it may be necessary to change stats or alter abilities of items from time to time. It’s very important to note that Blizzard will not be providing refunds or making other accommodations if a purchased item is later altered in a patch. Given this, it's up to players to determine whether they're comfortable purchasing items in the currency-based auction house.Someone bought an item on my account without my permission. Can I get a refund?
Please note that account sharing will be forbidden in Diablo III's Terms of Use. In cases of compromise, our customer service team will look into the situation and determine the appropriate course of action.I accidentally lost or dropped an item I just purchased -- can I get a refund?
No. After a purchase is made, players will be responsible for what they do with the item.How will you address bots or cheaters?
We take cheating very seriously, and we've designed Diablo III and Battle.net to include measures to detect and prevent unfair play. In addition, we will have anti-cheating policies in place and will take action to address any issues as they arise.