Do Sony Network Engineers have no pride? You have to be kidding me that they are admiting in the open public that a server "crashed", let alone they cant do anything better that "24 hour" before crash recovery?????

Are you runing the games on 486 systems with rewired christmas lights for network cables and a 100 meg paralell port Zip drive for back up???

No self respecting Network engineer will admit that a server "crashed", their are always techinical difficult circumstance surrounding software or hardware, but a "crash' is bogus general statement. IF THE FANS ALL STOPPED IN THE SERVER AND THE PROCESSOR OVERHEATED TO TUNE OF A SMALL SUN, AND MEMORY CHiPS MELDED TOGTHER, its still recoverable, EVER HEARD OF A HOT STANDBY SERVER??

Swap the "in need of repair" server with the hot standby, outtage time, 2-4 hours max, WHY you ask?

On the fly, out of band, fiberchannel based up to the minute backup system, THATS WHY!!

SOE/VEREAnt if ya need some contact for back up systems or disaster recovery let me know be glad to help, ever heard of SUNGUARD, COMMVAULT, VERITAS, COMPUTER ASSOCIATES??? hmmm

An Out of band fiber channel backbone to an opticial or large raid array(not your home version, big iron DASD for those who know what im talking about) that has week capacity, rotated out to robot tape libray every week.

This is no brainer stuff, How can you possible state what you have, this is unacceptable.

Im not sure what 12 year old paper certified engineers you have, but you need to tell them
to put down the lincoln logs and mp3 players and do some research or call a consultant team on how to manage a network:

RULE NUMBER ONE RUNNING A NETWORK:
YOUR ONLY AS GOOD AS YOUR LAST BACKUP, PERIOD!

Im also not sure what hardware platform your running on, and I know folks have talked about clusters which are ok, but still have to high a failure rate in endurance, database based apps like EQ is, but CALL IBM AND GET SOME OF THOSE
CMOS Mainframe boxes and drop the LAN party mentality.

This is shoddy network management, thoroughly unacceptable, and utterly confidence blowing.

I say again based on their no pride in systems and bad management, WHO"S SERVERS ARE NEXT?


Edited, Mon Jun 16 14:38:09 2003

basically, i think that what people have already said covers this, but i'll insert my own 2cp here anyways...

EQ is a game, and losses like this in a game are disappointing to be sure, but that does not change the fact that they are not REAL.

When you feel that a minor, or even a major loss in a game is so significant that you should be reimbursed with REAL things, such as free play time, that means you have lost sight of the fact that EQ is a game, and it is meant to be played for entertainment purposes only. I have always been amazed at the number of people who seem to lack the ability to sit back and remember that there is a real world out there, and no matter how badly things go on an online game, the real world is more important. Sure it is a shame for those who have lost progress in this crash, but even if you lose a million platinum on EQ, you haven't lost a single dollar of RL money.

As for those who want in-game reimbursements, that matter has already been discussed, and just look to those reasonable people who have detailed the reasons such reimbursements are impractical for my stance. I agree that it is a shame that reimbursements are not possible, but i do not blame SOE for being reasonable.

What's EQ cost these days? (I can hardly remember, I never see the bill.) Like, 12.99 a month? OK. Divide your 12.99 by 30 to figure out how much you pay for eq per day. Take Sony to Small Claims court for your 43.3 cents in lost play time. You'll lose anyway.

LOL...this is way too funny. While most people are whining and crying at the roll back, I have a friend on that server that is just jumping for joy.

You see, I had a friend on that server that just recently got his butt scammed to hell. He lost out 40K worth of plat and 30K worth of gear on a deal that never happened. (Don't ask me about the scam. Just rest assured that he was being really stupid and way too trusting for his own good.)

Anyway, he was so pissed off at the scammed that he had considered retiring his character. Well, now that the server crashed and is about to roll back, he's one happy bugger. Granted that he will probably lose some exp and maybe a few plat that he made from selling; but it's a small price to pay for the stuff he got back.

how many players do you think were on that day?

what if they had no way of restoring characters but had the logs of every person and what they did that day?

I think people are more upset that they MIGHT have a chance to get back what they did that day... but there is a snowball's chance in HELL that Sony is going to do ANY logs for a single person when they'd have to do it for probably THOUSANDS!

could ALL the information have been lost.. YES... does it matter.. NO!

I mostly find myself reading the forums to laugh at all the people complaining about "this item sucks", "gimme this and that, because I'm too lazy to get it my self" or "server crashed gimme some ph4t l3wt as compensation".
If ya don't like it PLEASE QUIT !!


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/ignore ph4tl3wtd00d3
Tyndes - lvl 62 clr <Veeshan>

This sucks, certainly, and its obvious there's nothing they can do, so complaining is pretty pointless. But its frankly very surprising that their data isn't replicated in real time. Who, at that level, doesn't cluster their data servers? All my customer data is written simultaneously to two database servers, both with level 5 raids... and that doesn't use any additional system resources, though it does add to local traffic, which is easy to build for. The only way I would have to do a complete restore from backup would be if the building burned down, literally. Can't believe Sony isn't as fault tolerant as a little shop like mine...