It's a well known fact that the playerbase despises the plague known as RMT on our servers, ruining the game that is already infested with problems that SE themselves seem unwilling to cure.
If you are anything like me, you're sick and tired of seeing the same crap go day in day out unpunished. The same RMT that were MPKing me at Cassie over a year ago are now standing at Ullikummi botting in sky. I called GMs on them day in, day out then, and I've begun the cycle all over again now. However, now, my calls look a little different.
I've been actively doing what I could to learn more about what we as normal players can do to aid GMs in their investigations, and how we can make the most impact using the few channels available to be heard on this situation.
A few days ago, RMT on Ragnarok claimed Behemoth, as usual, and I submitted a GM call shortly after. A conversation with the GM ensued, and after hearing the same old schpeel I've heard a hundred times over, I asked if there was anyone with greater power I could speak to directly about the matter. The GM stated that I could speak to a Senior GM if I wished, and then was referred. She stated it could take up to 24 hours to get back to me.
A whopping 45 hours later, I finally get my reply.
The conversation was lengthly, and interrupted by the popping of Behemoth, which, how ironically, was won by gil sellers. To summerize the important parts, this is what it consisted of...
I asked about what other GMs had informed me about - that normal GMs can't do anything about "suspected" RMT unless they send you an unsolicted tell offering to sell you gil in exchange for real life money. I expected the usual "Yes, we cannot do anything unless blah blah" response, but instead received, "I'm sorry, giving you a direct answer to that question would be entrapping myself and SE." Several questions about what they could or could not do in specific situations regarding RMT received the same response, aka, "I can't tell you, I wish I could, but I can't."
Yet, the GM did stress that it is important to send calls about any suspicious behavior we may encounter, and when placing calls, you remember to include these factors to make the most out of their investigation:
1. Player names involved.
2. Zone in which you observed the player.
3. Approximate time the incident occured (the more specific, the better).
Calls like "OMG GET RID OF RMT" (exact quote from Mr. Senior GM, roflcakes) won't help GMs do anything, but wastes your time and theirs, time they could be spending investigating the members had you given them the proper information.
I also inquired what other channels available to players would be best suited for being heard on this subject. The GM said, and I quote, "To be honest, I would use the Feedback emails. It is the best way to really share your voice. These emails are read every day and sent to the proper departments. It is how the game is changed. I wish I had better information for you, my friend, and the GMs do understand why the communities are upset. We are gamers too, and know what it's like."
IF YOU WANT TO GET RID OF RMT, MAKE SURE YOU ARE HEARD IN THE BEST WAY AVAILABLE. USE THIS FEEDBACK FUNCTION. GO TO PLAYONLINE AND TAKE THE FIVE MINUTES NECESSARY IN ORDER TO SEND THEM A COMMENT. It may not seem like much, but each of our voices are 1 piece in a ten thousand piece puzzle. Alone, we aren't much, and can be ignored, but when you see the bigger picture, it makes a much larger impact you can't simply pass by.
Take the time and do it. Doing nothing will simply aid the RMT in staying where they are now, destroying the servers and economies, ruining the game for our playerbase that is already suffering from overpopulation in end-game and everything overall. Send GM calls when the RMT claim NMs on our server, report them for 3rd party program usage when you see them POS hacking and flee tooling and Mr. Argus-ing. Do what you can, and even if it's only a little help, it's that much closer we are to getting a solution.
It's few and far between that there are times where the server comes together to acheive something, especially in end-game. However, I feel that in this case, we can come together for this reason and let SE know we're not taking their inaction sitting down.