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#77 Nov 19 2009 at 8:11 PM Rating: Decent
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Bardalicious wrote:
If you want to discuss efficiency and time sinks then consider the time spent at a table by a party. Because the number of tables a server has is usually fixed, the amount of money a waiter can bring in is directly related to how quickly a table can be rotated. Bigger parties end up "camping" tables. They will sit there for usually twice as long as a smaller parties. That alone makes them undesirable enough.


But a table twice the size only need to be rotated half as often in order to generate the same revenue for the waiter. We're not even talking about complex math here Bard.

Yes. Larger parties often take longer, but not often twice as long. Not on average. Twice as many people means twice the bill, which means twice the tip (again, assuming the same tipping rules apply). The busiest time for the waiter is when the party first arrives. That's when you have to make sure they're all seated, say hi, get their appetizer orders, come back with drinks, take their food orders, deliver appetizers, then come back with soup/salad courses, then come back with main disk. The time after that is relatively easy.


Let's even take the extreme case. You have a choice of waiting 2 tables with 4 people back to back, or one table with 8 people who stay there for the whole time. You are serving 8 people during that same length of time, right? You are generating the exact same tip revenue during that length of time, right? Which is easier?


Obviously, the single large party. Duh.


You have a choice of working one table with 8 people, or 2 tables with 4 people, all at the same time, over the same period of time. Which would be easier?


The single large party wins again!


Are you sure you work in the wait field? Cause it seems like you don't really understand the smart way to do your own job...
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#78 Nov 19 2009 at 8:13 PM Rating: Excellent
Why don't we do away with tipping entirely and just raise the prices on the menu by 18%?

Then you can have on the menu - "No tips are required. We pay our staff a fair wage already. In fact, we'll give you your money back if you try to tip us."
#79 Nov 19 2009 at 8:13 PM Rating: Excellent
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CBD wrote:
Well, yeah, if you get a young, happy, wealthy table. Mommy + daddy + kids + grandma and grandpa aren't going to be that great to serve.
Keep the kids distracted and the parents are often so grateful, they'll give you their wallet.
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#80 Nov 19 2009 at 8:15 PM Rating: Good
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catwho, pet mage of Jabober wrote:
Why don't we do away with tipping entirely and just raise the prices on the menu by 18%?

Then you can have on the menu - "No tips are required. We pay our staff a fair wage already. In fact, we'll give you your money back if you try to tip us."
Because then the good waiters lose out on money and look for another career. Great waiters don't make just 18%. Do that, and you'll probably see quality of service drop even more.
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#81 Nov 19 2009 at 8:16 PM Rating: Excellent
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CBD wrote:
gbaji wrote:
They went to the manager, explained that the service was horrible and they were not going to pay for the gratuity. They then sat there with the manager and calculated the correct amount of the bill minus the gratuity and paid that amount. The manager pretended to go along with this, but presumably was stalling until the cops arrived because before the couple could walk out, they were arrested.


What the hell, were you there in the restaurant watching this unfold? Because that's not what the article says.


I'm sorry. It was the bartender (they were there for happy hour, right). The manager just offered to comp them a free meal (allegedly). Presumably, if the manager is claiming he made this offer, he was informed that they were not going to pay for the food. It's not like they just put less food on the table than required and walked out. They stuck around to discuss it with the manager, and while discussing it, the police arrived and arrested them.

Did you even bother to read the article?

Quote:
After the $73 bill came, the group paid for food, drinks, and tax but refused to pay the tip. After explaining the bad service to the bartender in charge, Pope claimed he took their money and called police. The couple was handcuffed and placed in the back of a police car.

“I understand that, you know, we didn’t pay the gratuity, but it was a gratuity, it wasn’t something that was required,” said Wagner.

The owner admitted that the group waited unusually long for their food, but said the pub was extremely busy that night. He said managers offered to comp the food, a claim the couple denies ever happened.
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#82 Nov 19 2009 at 8:21 PM Rating: Good
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gbaji wrote:
Bardalicious wrote:
If you want to discuss efficiency and time sinks then consider the time spent at a table by a party. Because the number of tables a server has is usually fixed, the amount of money a waiter can bring in is directly related to how quickly a table can be rotated. Bigger parties end up "camping" tables. They will sit there for usually twice as long as a smaller parties. That alone makes them undesirable enough.


But a table twice the size only need to be rotated half as often in order to generate the same revenue for the waiter. We're not even talking about complex math here Bard.
This is where it is handy to actually have experience in the field.
Larger tables usually require that you combine two of your tables together

2 tables put together (party of 8) x $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
total: $60


1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
total: $80
[/quote]

Quote:
Yes. Larger parties often take longer, but not often twice as long. Not on average

yes, they really do.
#83 Nov 19 2009 at 8:21 PM Rating: Decent
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gbaji wrote:
Did you even bother to read the article?


Probably, considering that I was pointing out that you're drastically twisting facts and situations around to make a point. There's a vast difference between what the article says and you saying the manager stalled to get the couple arrested.

#84 Nov 19 2009 at 8:29 PM Rating: Excellent
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Every restaurant I ever worked at, always had a 15% gratuity automatically added on to groups of 8 or more. After forgetting to add it one time, and someone at the table noticing and letting everyone else at the table know and, me making far more than 15% off of the table, I decided from there on, I would make sure every table knew that I was waiving the auto-tip and they were to tip as they felt deserved. My wallet so fucking rocked from that point forward.

No point to this post really.
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#85 Nov 19 2009 at 8:38 PM Rating: Decent
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Bardalicious wrote:
This is where it is handy to actually have experience in the field.
Larger tables usually require that you combine two of your tables together

2 tables put together (party of 8) x $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
total: $60


1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
total: $80


I have no clue what you think you're calculating here.

Let me make this *really* easy for you. You're a waiter. 8 people walk into the restaurant. Which is the bester way for you to make money? If all 8 people are together and sit at one table, or if they are two separate groups each sitting at two different tables?

You're doing some bizarre math which makes no sense. It's really really really simple. 8 people will on average result in the same bill whether they're all sitting together or separately (technically, larger parties are more likely to order appetizers, but whatever). Those 8 meals will generate the exact same amount of tip potential for you. But it's easier to manage them if they're in one group than in 2, or 4, or 8.

You're getting caught up in numbers which don't matter. Yes. It may matter to the restaurant in terms of how efficiently they're utilizing their tables, but to you as the waiter, the larger the party, the more money you make in the same amount of time and as a result of the same amount of effort.


Quote:
Quote:
Yes. Larger parties often take longer, but not often twice as long. Not on average

yes, they really do.


Again. I'll admit to never having worked as a waiter myself, but having been a patron of many restaurants, and knowing a whole hell of a lot of starving college students who did work in that field, I call BS on this. Large parties are going to take a little bit longer if for no other reason than it takes more time to coordinate their meal orders so you can deliver them at the same time. But I can't believe that an 8 person party spends on average twice as much time at a table as a 4 person party. Maybe 20% more time on average, but not twice as much.

The only size party which isn't likely to loiter is a single person. And that's a rarity at most restaurants. I've been with one other person and loitered, I've been with groups of 3-5 who loitered, and I've been in larger groups who loitered, and I can't even remotely suggest that one size loiters more often than another. I'd tend to think couples would spend the most time of all, since whether romantic or friends, they're more likely to spend a long time chatting or something. Larger groups tend not to have conversations, and more people typically means someone has somewhere they have to go. Most of the large parties I've been in are either a large group of co-workers, or a large family group. Family groups rarely loiter because there are kids to get to bed (assuming we're talking about prime table time).

Honestly, the longest loitering times were in my youth, usually with a small group of friends hanging out at a Denny's all night or something. Probably doesn't really count of course, but that's about it. In terms of nicer restaurants, the longest loitering I've done has still been with a small group (2 or 3 people tops). Larger than that, someone inevitably has somewhere they need to go, and that tends to be the sign which sends everyone else off as well.


Sorry. I just don't believe you.
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#86 Nov 19 2009 at 8:45 PM Rating: Excellent
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A table of 8 shouldn't take much more than maybe an additional 50% at most, but a group of 20 easily takes double the time. Minimum. A table of 8 is a non-issue in my books, but once you take that 3rd table and add it on for 9+, you're putting all of your eggs in one basket and it becomes a craps shoot on your tip if there's no auto grat.
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#87 Nov 19 2009 at 8:45 PM Rating: Good
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I'm tickled that Gbaji "knows some waiters" and is going to argue with people who've actually waited tables about how it goes Smiley: laugh

It's a good thing none of you are neurosurgeons.
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#88 Nov 19 2009 at 8:45 PM Rating: Good
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CBD wrote:
gbaji wrote:
Did you even bother to read the article?


Probably, considering that I was pointing out that you're drastically twisting facts and situations around to make a point. There's a vast difference between what the article says and you saying the manager stalled to get the couple arrested.



Clearly, they had a conversation with the manager, right? He claims to have offered to comp their food (technically, the owner claims that "managers" made the offer). While you are correct that the article doesn't say what they were doing when the police arrived, I don't think it was a wild guess to say they were still arguing about the bill with the management.

If I call the police and then continue to argue with the customer about how much they should pay for the food and drinks they just had, what am I doing? Yes... I'm stalling them until the police arrive. I may not have worked in a wait job, but I have worked customer service before.
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#89 Nov 19 2009 at 8:46 PM Rating: Good
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gbaji wrote:
Bardalicious wrote:
This is where it is handy to actually have experience in the field.
Larger tables usually require that you combine two of your tables together

2 tables put together (party of 8) x $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
total: $60


1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
1 table (party of 4) x $10 x 2 rotations = $20
total: $80


I have no clue what you think you're calculating here.

Your argument was that it doesn't matter which table seating you have, since you will always get an average percentage of tips. I'm disproving that. Let's assume that each person tips the same percentage, and the actual amount is $2.50. That nets you $20 for a table of 8 and $10 for a table of 4. You can easily get two rotations of tables of 4 on the same table in the time that it takes a table of 8 to leave. Get it now?


Quote:
You're doing some bizarre math which makes no sense.

makes perfect sense, you just don't get it.



Quote:
You're getting caught up in numbers which don't matter. Yes. It may matter to the restaurant in terms of how efficiently they're utilizing their tables, but to you as the waiter, the larger the party, the more money you make in the same amount of time and as a result of the same amount of effort.
If that larger party is taking up two of your tables, then it does matter.



Quote:
Again. I'll admit to never having worked as a waiter myself, but having been a patron of many restaurants, and knowing a whole hell of a lot of starving college students who did work in that field, I call BS on this. Large parties are going to take a little bit longer if for no other reason than it takes more time to coordinate their meal orders so you can deliver them at the same time. But I can't believe that an 8 person party spends on average twice as much time at a table as a 4 person party. Maybe 20% more time on average, but not twice as much.

They do. 8 person parties are generally special occasion parties. Special occasion parties aren't just there to eat, they are celebrating something and as such stick around for several hours.

Quote:
The only size party which isn't likely to loiter is a single person. And that's a rarity at most restaurants. I've been with one other person and loitered, I've been with groups of 3-5 who loitered, and I've been in larger groups who loitered, and I can't even remotely suggest that one size loiters more often than another.
That's because your sample size isn't big enough. You don't have enough experience in restaurants to know.



Quote:
Sorry. I just don't believe you.

I'd put on my sad face, but I really couldn't give two *****.
#90 Nov 19 2009 at 8:46 PM Rating: Good
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Jophiel wrote:
It's a good thing none of you are neurosurgeons.
No, but I've stayed at a Holiday inn Express before, so I'm qualified.
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#91 Nov 19 2009 at 8:49 PM Rating: Decent
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Jophiel wrote:
I'm tickled that Gbaji "knows some waiters" and is going to argue with people who've actually waited tables about how it goes


Technically, I'm arguing with *one* person who's worked tables. No one else has chimed in and insisted that Bard is absolutely correct, even though there are presumably a whole lot of other people here who have.


Bard is making some pretty ridiculous claims. If he were speaking of some specifics within a reasonable range, I'd defer to his professional knowledge. But he's saying things that are at complete odds with everything I've ever heard about the business and everything common sense and basic math indicates.

If a rocket scientist insists that you can launch a full satellite payload into orbit using nothing but a single Estes motor and a balsa wood tube, I'm going to call BS on him too, no matter how much experience he has in the field. Bard's claims are just that far out there...
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#92 Nov 19 2009 at 8:52 PM Rating: Good
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gbaji wrote:
they were still arguing about the bill with the management.

If I call the police and then continue to argue


Changing the direction of the verb drastically changes the story. Let's go back to the article:

Quote:
After explaining the bad service to the bartender in charge, Pope claimed he took their money and called police. The couple was handcuffed and placed in the back of a police car.


The bartender in charge took the money they offered him and then he, the very same person, called the police. That isn't delaying them in the slightest. I have no idea how you're inventing this story about him intentionally stalling them. Stop.

gbaji wrote:
Bard is making some pretty ridiculous claims. If he were speaking of some specifics within a reasonable range, I'd defer to his professional knowledge. But he's saying things that are at complete odds with everything I've ever heard about the business and everything common sense and basic math indicates.


I've already essentially stated that I agree with Bard and that serving as a whole isn't based around mathematical time investment vs. money made. I also already said that you're trying to distill this into two equally absurdly perfect situations with "One table of eight or eight tables of one?" All my posts are still there if you'd like to go back and check.

Edited, Nov 19th 2009 10:07pm by CBD
#93 Nov 19 2009 at 8:55 PM Rating: Good
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gbaji wrote:
Bard's claims are just that far out there...
No, they're not really. Every waiter is different and excels at different things. Most don't like larger groups and don't milk them as well as say, I would. But then, maybe he is better than me at serving the 4 tables of 4. Wait! That last one's impossible, but he might be better than most others.
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#94 Nov 19 2009 at 8:56 PM Rating: Good
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gbaji wrote:
Jophiel wrote:
I'm tickled that Gbaji "knows some waiters" and is going to argue with people who've actually waited tables about how it goes


Technically, I'm arguing with *one* person who's worked tables. No one else has chimed in and insisted that Bard is absolutely correct, even though there are presumably a whole lot of other people here who have.

There's no such thing as absolutely correct. How's that for a gbaji reply?


Quote:
Bard is making some pretty ridiculous claims. If he were speaking of some specifics within a reasonable range, I'd defer to his professional knowledge. But he's saying things that are at complete odds with everything I've ever heard about the business and everything common sense and basic math indicates.

what am I saying that is so ridiculous? Unless you decide that anyone who disagrees with you is ridiculous.
#95 Nov 19 2009 at 9:00 PM Rating: Good
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catwho, pet mage of Jabober wrote:
Why don't we do away with tipping entirely and just raise the prices on the menu by 18%?

Then you can have on the menu - "No tips are required. We pay our staff a fair wage already. In fact, we'll give you your money back if you try to tip us."


This is pretty much Japan. Australia and New Zealand have similar tipping policies as well, but they dont mind if you do tip.
#96 Nov 19 2009 at 9:07 PM Rating: Decent
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Bardalicious wrote:
Your argument was that it doesn't matter which table seating you have, since you will always get an average percentage of tips. I'm disproving that. Let's assume that each person tips the same percentage, and the actual amount is $2.50. That nets you $20 for a table of 8 and $10 for a table of 4. You can easily get two rotations of tables of 4 on the same table in the time that it takes a table of 8 to leave. Get it now?


Yes. I get it. However, you are assuming that the table of 8 will sit there twice as long. Something Ugly at least "gets" is incorrect, even if you don't.

A single table of 8 will produce the same revenue over time on average as two tables of 4. Period. But it's less work to deal with one table than two. Hence, it's a better deal for the waiter.


This is what's so funny. When I boil down the specific conditions, you agree with what I'm saying. It's only when I present the larger conclusion (you'd rather work larger tables if you can), you suddenly back into a position of opposition. It's kinda strange.


Quote:
If that larger party is taking up two of your tables, then it does matter.


It's still 8 people. Two tables of 4 also takes up two of your tables.

But it takes more work to deal with two tables, doesn't it? And 8 people is 8 orders. The money is the same. I mean, it's not like what I'm saying is crazy or anything. It's pretty darn obvious.


Quote:
They do. 8 person parties are generally special occasion parties. Special occasion parties aren't just there to eat, they are celebrating something and as such stick around for several hours.


BS. They're most likely to be a family out for dinner, or a group of business folks, or whatever. And again, if they're hanging out for a really long time, they're usually ordering lots of drinks, and your bill goes up dramatically. I suspect that any smart waiter would much rather that table (or two tables pushed together) be held for 3 hours by a group who spend $150 for dinner and then $500 for drinks, than for 6 groups of four each spending one hour on dinner.

It's pretty easy to bring drinks to a table, isn't it? It's almost "free money" from a waiters perspective.

Quote:
That's because your sample size isn't big enough. You don't have enough experience in restaurants to know.


Yes. But I've been to restaurants a lot. In a whole lot of different settings and with different groups of different sizes there for different reasons.

And I've known a whole lot of people who've worked in the wait field. Every single one has said that what you want to do is work a small number of large tables. They fight to be able to do this. It's less work and you generally make much more money in tips that way.



I suppose this could vary based on the type of restaurant you work at. Maybe you work in some dive place where a lot of teens come in and hog the place all night and don't tip well. That's possible. But that's not the typical experience I've heard expressed by others in the field. Universally, every single person I've spoken to about this (prior to you of course) has stated that their ideal table size is about 8-12. You want that size table. It's the biggest money maker for a waiter for the least amount of actual work.


Now maybe your personal experience is different than every other person I've ever known in the field. It's possible. Heck. It's apparently probable. But that doesn't make you right and me wrong. It perhaps means you're either an exception to the rule or are bad at math...
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#97 Nov 19 2009 at 9:11 PM Rating: Decent
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Uglysasquatch, Mercenary Major wrote:
gbaji wrote:
Bard's claims are just that far out there...
No, they're not really. Every waiter is different and excels at different things. Most don't like larger groups and don't milk them as well as say, I would. But then, maybe he is better than me at serving the 4 tables of 4. Wait! That last one's impossible, but he might be better than most others.


Lol... Maybe. I don't know though... ;)
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#98 Nov 19 2009 at 9:11 PM Rating: Good
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Quote:
If a rocket scientist insists that you can launch a full satellite payload into orbit using nothing but a single Estes motor and a balsa wood tube, I'm going to call BS on him too, no matter how much experience he has in the field. Bard's claims are just that far out there...


If you do direct matter->energy conversion you can easily launch a satellite payload with an Estes motor and balsa wood tube.
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#99 Nov 19 2009 at 9:16 PM Rating: Decent
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Bardalicious wrote:
what am I saying that is so ridiculous? Unless you decide that anyone who disagrees with you is ridiculous.


1. That a party of 8 will take twice as long on average as a party of 4.

2. That a longer turnover on a table is necessarily a bad thing (depends on whether they're ordering desert and drink, which are great bill stretchers for relatively little effort on the waiters part).

3. Your continued inability to realize that 8 people ordering 8 dinners will generate approximately the same amount of tip revenue for you regardless of seating arrangements.

4. Your inability to realize that two groups of 4 takes up two tables, so having to use up two tables to fit in a group of 8 isn't really a valid point.


I could go on, but those are just the most recent and obvious examples of nonsensical and mathematically questionable statements you've made.

Edited, Nov 19th 2009 7:20pm by gbaji
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#100 Nov 19 2009 at 9:22 PM Rating: Good
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gbaji wrote:
Bardalicious wrote:
Your argument was that it doesn't matter which table seating you have, since you will always get an average percentage of tips. I'm disproving that. Let's assume that each person tips the same percentage, and the actual amount is $2.50. That nets you $20 for a table of 8 and $10 for a table of 4. You can easily get two rotations of tables of 4 on the same table in the time that it takes a table of 8 to leave. Get it now?


Yes. I get it. However, you are assuming that the table of 8 will sit there twice as long. Something Ugly at least "gets" is incorrect, even if you don't.

I'm not assuming anything. I'm basing my conclusions off of personal experience. You are the one that is assuming.

Quote:
A single table of 8 will produce the same revenue over time on average as two tables of 4. Period. But it's less work to deal with one table than two. Hence, it's a better deal for the waiter.

No. The two tables that you have to push together to seat that table of 8 are put to better use for multiple rotations of parties of 4. Is it less work to deal with one table than two? yes. But working those two tables of 4 isn't particularly difficult to begin with. It isn't a function of work as much as it is a function of time. Do you not understand this>


Quote:
This is what's so funny. When I boil down the specific conditions, you agree with what I'm saying. It's only when I present the larger conclusion (you'd rather work larger tables if you can), you suddenly back into a position of opposition. It's kinda strange.

Because you are only picking up on the more superficial conditions. Your concepts are somewhat decent in theory, but the real world experience deviates greatly from it because there are more variables than you care to consider.


Quote:
And 8 people is 8 orders. The money is the same. I mean, it's not like what I'm saying is crazy or anything. It's pretty darn obvious.

The money is the same, but the time to acquire it isn't.


Quote:
Quote:
They do. 8 person parties are generally special occasion parties. Special occasion parties aren't just there to eat, they are celebrating something and as such stick around for several hours.


BS. They're most likely to be a family out for dinner, or a group of business folks, or whatever. And again, if they're hanging out for a really long time, they're usually ordering lots of drinks, and your bill goes up dramatically. I suspect that any smart waiter would much rather that table (or two tables pushed together) be held for 3 hours by a group who spend $150 for dinner and then $500 for drinks, than for 6 groups of four each spending one hour on dinner.

A family out to dinner? Your standard family is 4-6 members. To get a family of 8 you have to be including extended family like grandparents, hence the special occasion. Kids are a staple of large parties, and kids don't order drinks. $500 for drinks? I wasn't aware that melted gold was potable.



Quote:
And I've known a whole lot of people who've worked in the wait field. Every single one has said that what you want to do is work a small number of large tables. They fight to be able to do this. It's less work and you generally make much more money in tips that way.

They aren't here right now to answer questions, so you can't really divert to their expertise as there is no way for me to actually question their experiences.


Quote:
I suppose this could vary based on the type of restaurant you work at. Maybe you work in some dive place where a lot of teens come in and hog the place all night and don't tip well. That's possible. But that's not the typical experience I've heard expressed by others in the field. Universally, every single person I've spoken to about this (prior to you of course) has stated that their ideal table size is about 8-12. You want that size table. It's the biggest money maker for a waiter for the least amount of actual work.
Thats because the people you talked to are idiots and fall prey to the "oh my god I got a $30 tip" syndrome. While they were getting that 1 $30 tip I got 4 $10 tips. small quick bursts add up faster.

Quote:
perhaps means you're either an exception to the rule or are bad at math...

It can't be that I'm bad at math when the station statistics for the restaurants I worked agree with me. The higher tip amounts always belonged to sections with smaller tables that couldn't fit the big parties.
#101 Nov 19 2009 at 9:26 PM Rating: Good
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gbaji wrote:
Bardalicious wrote:
what am I saying that is so ridiculous? Unless you decide that anyone who disagrees with you is ridiculous.


1. That a party of 8 will take twice as long on average as a party of 4.

We (my fellow waiters and I) literally timed the sit down time of parties and it was about twice as long for parties that took multiple tables. True story.

Quote:
2. That a longer turnover on a table is necessarily a bad thing (depends on whether they're ordering desert and drink, which are great bill stretchers for relatively little effort on the waiters part).

small tables that get out quick also order drinks.

Quote:
3. Your continued inability to realize that 8 people ordering 8 dinners will generate approximately the same amount of tip revenue for you regardless of seating arrangements.

yes, but you ignore the time variable, among others.

Quote:
4. Your inability to realize that two groups of 4 takes up two tables, so having to use up two tables to fit in a group of 8 isn't really a valid point.

Go look at that "silly math" that I wrote earlier to see why it does matter.


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