So I work at Radioshack, and I was helping an old lady with her piece of crap tracfone, which english customer service will always quickly connect you with India. Not great at english, heavy ascent, hard to understand.
But theres also a spanish option, so I thinking, do they outsource it to a country like mexican, that would have tons of people just great at talking their native language, or do they outsource it to an even poorer country, and make them speak spanish in a bad ascent.
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HunterGamma wrote:
So I work at Radioshack, and I was helping an old lady with her piece of crap tracfone, which english customer service will always quickly connect you with India. Not great at english, heavy ascent, hard to understand.
But theres also a spanish option, so I thinking, do they outsource it to a country like mexican, that would have tons of people just great at talking their native language, or do they outsource it to an even poorer country, and make them speak spanish in a bad ascent.
But theres also a spanish option, so I thinking, do they outsource it to a country like mexican, that would have tons of people just great at talking their native language, or do they outsource it to an even poorer country, and make them speak spanish in a bad ascent.
1 - They outsource it to places like Panama, where Dell actually has a call center
2 - They don't truly outsource, but have offices in L.A. We had that with another company I worked for. The "queue" was 4 people... So you waited on hold FOREVER
3 - They use professional language outsourcing companies, who have offices globally and use virtual queues to help clients.
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Olorinus the Ludicrous wrote:
The idea of old school is way more interesting than the reality
HunterGamma wrote:
do they outsource it to a country like mexican, that would have tons of people just great at talking their native language, or do they outsource it to an even poorer country, and make them speak spanish in a bad ascent.
"Country like Mexican"?
Anyway, if you did want to outsource your Spanish speaking helpline staff, there's plenty of Central American nations more impoverished than Mexico.
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
Quote:
So I work at Radioshack, and I was helping an old lady with her piece of crap tracfone, which english customer service will always quickly connect you with India. Not great at english, heavy ascent, hard to understand.
But theres also a spanish option, so I thinking, do they outsource it to a country like mexican, that would have tons of people just great at talking their native language, or do they outsource it to an even poorer country, and make them speak spanish in a bad ascent.
But theres also a spanish option, so I thinking, do they outsource it to a country like mexican, that would have tons of people just great at talking their native language, or do they outsource it to an even poorer country, and make them speak spanish in a bad ascent.
Is this an irony test?
Pensive the Ludicrous wrote:
Quote:
So I work at Radioshack, and I was helping an old lady with her piece of crap tracfone, which english customer service will always quickly connect you with India. Not great at english, heavy ascent, hard to understand.
But theres also a spanish option, so I thinking, do they outsource it to a country like mexican, that would have tons of people just great at talking their native language, or do they outsource it to an even poorer country, and make them speak spanish in a bad ascent.
But theres also a spanish option, so I thinking, do they outsource it to a country like mexican, that would have tons of people just great at talking their native language, or do they outsource it to an even poorer country, and make them speak spanish in a bad ascent.
Is this an irony test?
Dammit Pensive! Lol...
King Nobby wrote:
More words please
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