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I know this state is desperate for money....Follow

#1 Nov 19 2008 at 6:47 AM Rating: Good
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But seriously?

Quote:
Bill threatens lien, penalty to elderly, blind homeowner who owes one cent
ATTLEBORO - A 74-year-old blind woman has been told a lien will be put on her South Attleboro home if she doesn't come up with a penny she owes on an outstanding utility bill.

Eileen Wilbur, of Glenn Street, said she discovered the notice of the potential lien after her daughter, Rose Brederson, came over to read her mail.

"It's so upsetting," Wilbur said. "It sent my blood pressure up so high."

The city sent Wilbur a letter dated Nov. 10 stating that if the 1 cent balance is not paid by Dec. 10, the city will assess a lien of up to $48 on Wilbur's next property tax bill.

"They wasted taxpayer money on the letter," Wilbur said, noting the 42-cent charge for a stamp. City Collector Debora Marcoccio said the bill was sent out along with more than 2,000 others as the city tries to recoup outstanding balances before resorting to putting liens on property.

A computer automatically printed the letters for any account with a balance remaining, and they were not reviewed by staff before being sent out, Marcoccio said.

"It would be fiscally irresponsible for me to have staff weed through the bills and pull out any below a certain amount," Marcoccio said. " And what would that amount be?"

According to the letter, the outstanding balance stems from a water and sewer bill from fiscal year 2008, which ran from July 2007 to July 2008.

Marcoccio said that before lien notices are sent out, the city sends out bills for the outstanding balance.

"My question is, how come it wasn't paid when the bills went out?" she said.

In the meantime, the city is holding firm on the amount due.

Marcoccio, who called the whole situation "ridiculous," said the city will not waive the balance.

"If there's a bill, it must be paid," she said.

Brederson said her mother was very upset by the situation, but will likely end up paying the penny to avoid having the cost rise. "The whole thing is absolutely ridiculous," she said.

MATT KAKLEY can be reached at 508-236-0333 or at mkakley@thesunchronicle.com.


http://www.thesunchronicle.com/articles/2008/11/18/news/3949473.txt

Kinda makes me wonder why MA can't spend more money on cleaning up money sinks like this. 42 cents just for the cost of the stamp, let alone the letter.
#2 Nov 19 2008 at 6:50 AM Rating: Good
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Why can't people just think up sane solutions, like.. I don't know.. add the ONE PENNY to next months bill?!
#3 Nov 19 2008 at 6:56 AM Rating: Decent
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Multidude wrote:
But seriously?

Quote:
Bill threatens lien, penalty to elderly, blind homeowner who owes one cent
ATTLEBORO - A 74-year-old blind woman has been told a lien will be put on her South Attleboro home if she doesn't come up with a penny she owes on an outstanding utility bill.

Eileen Wilbur, of Glenn Street, said she discovered the notice of the potential lien after her daughter, Rose Brederson, came over to read her mail.

"It's so upsetting," Wilbur said. "It sent my blood pressure up so high."

The city sent Wilbur a letter dated Nov. 10 stating that if the 1 cent balance is not paid by Dec. 10, the city will assess a lien of up to $48 on Wilbur's next property tax bill.

"They wasted taxpayer money on the letter," Wilbur said, noting the 42-cent charge for a stamp. City Collector Debora Marcoccio said the bill was sent out along with more than 2,000 others as the city tries to recoup outstanding balances before resorting to putting liens on property.

A computer automatically printed the letters for any account with a balance remaining, and they were not reviewed by staff before being sent out, Marcoccio said.

"It would be fiscally irresponsible for me to have staff weed through the bills and pull out any below a certain amount," Marcoccio said. " And what would that amount be?"

According to the letter, the outstanding balance stems from a water and sewer bill from fiscal year 2008, which ran from July 2007 to July 2008.

Marcoccio said that before lien notices are sent out, the city sends out bills for the outstanding balance.

"My question is, how come it wasn't paid when the bills went out?" she said.

In the meantime, the city is holding firm on the amount due.

Marcoccio, who called the whole situation "ridiculous," said the city will not waive the balance.

"If there's a bill, it must be paid," she said.

Brederson said her mother was very upset by the situation, but will likely end up paying the penny to avoid having the cost rise. "The whole thing is absolutely ridiculous," she said.

MATT KAKLEY can be reached at 508-236-0333 or at mkakley@thesunchronicle.com.


http://www.thesunchronicle.com/articles/2008/11/18/news/3949473.txt

Kinda makes me wonder why MA can't spend more money on cleaning up money sinks like this. 42 cents just for the cost of the stamp, let alone the letter.
Did you not read the part where it said, it would cost much more to have staff go through each file individually?
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#4 Nov 19 2008 at 7:11 AM Rating: Excellent
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If they had decent software, or someone intelligent enough to properly use their current software, that notice never would have been sent out.
#5 Nov 19 2008 at 7:22 AM Rating: Default
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TurinAlexander the Vile wrote:
If they had decent software, or someone intelligent enough to properly use their current software, that notice never would have been sent out.
And why should it have not been sent out?

The person was in arrears on her taxes. So it was a penny. I'm sure a call to the city clerk would have provided the individual treatment it deserves and they would have likely just cleared it off her accoutn. But why is it up to the city to flag accounts that may need individual treatment? Where is the cut-off that a computer program is told to flag invoices - 2 cents, a quarter, a dollar, 5 dollars?

It's too bad the woman is old and blind but it's irrelevant.
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#6 Nov 19 2008 at 7:33 AM Rating: Good
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Elinda wrote:
TurinAlexander the Vile wrote:
If they had decent software, or someone intelligent enough to properly use their current software, that notice never would have been sent out.
And why should it have not been sent out?



Maybe because the state is spending more than a penny to collect a penny? I wonder how many times it is repeated...
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#7 Nov 19 2008 at 7:33 AM Rating: Good
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The cutoff should be the total cost of printing and sending the letter. If it costs more to collect the money than the total due, it's not worth pursuing.
#8 Nov 19 2008 at 8:16 AM Rating: Good
Elinda wrote:
TurinAlexander the Vile wrote:
If they had decent software, or someone intelligent enough to properly use their current software, that notice never would have been sent out.
And why should it have not been sent out?

The person was in arrears on her taxes. So it was a penny. I'm sure a call to the city clerk would have provided the individual treatment it deserves and they would have likely just cleared it off her accoutn. But why is it up to the city to flag accounts that may need individual treatment? Where is the cut-off that a computer program is told to flag invoices - 2 cents, a quarter, a dollar, 5 dollars?

It's too bad the woman is old and blind but it's irrelevant.


First, it had nothing to do with her taxes. It had to do with a water and sewer bill.

Second, it should not have been sent out because it was a penny. A penny. We get royalty statements every single day for our clients that refuse to send us a check unless they owe us at least $10. It simply isn't worth the company's time to cut a check for ten cents. Likewise, I can't imagine it's worth the city's time to send a letter and put a lein on someone's house for under ten bucks.

#9 Nov 19 2008 at 8:22 AM Rating: Decent
Belkira the Tulip wrote:
First, it had nothing to do with her taxes. It had to do with a water and sewer bill.


It was sent on purpose. The simple fact is that the city collects more money on the potential sale of of lien to an independent buyer, this alone makes it worth while to send that bill because most owners would shrug it off, figuring it's just a penny, what can the city do?

Well, they can sell the lien, watch your house default and get sold on Tax Sale and bam, they recollect transfer tax. This is a business, not a service.
#10 Nov 19 2008 at 8:24 AM Rating: Good
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Quote:
This is a business, not a service.

Well it's a city utility, so it is closer to a service than a business. It's just not a free service.


#11 Nov 19 2008 at 8:25 AM Rating: Good
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Ehcks wrote:
Why can't people just think up sane solutions, like.. I don't know.. add the ONE PENNY to next months bill?!

That's how bills work...


#12 Nov 19 2008 at 8:27 AM Rating: Decent
trickybeck wrote:
Quote:
This is a business, not a service.

Well it's a city utility, so it is closer to a service than a business. It's just not a free service.




You're misunderstanding this. Once it's turned into the city for a lien, it's a business. The service packed its bags and bailed.
#13 Nov 19 2008 at 8:43 AM Rating: Good
As ridiculous as it sounds, she did owe a penny. Why didn't she just pay the penny and be over with it? Why did she short the them a penny in the first place.

Seriously, if you pay off a personal loan early and short them a penny, the will come after you.
#14 Nov 19 2008 at 8:45 AM Rating: Decent
Kaelesh wrote:
Belkira the Tulip wrote:
First, it had nothing to do with her taxes. It had to do with a water and sewer bill.


It was sent on purpose. The simple fact is that the city collects more money on the potential sale of of lien to an independent buyer, this alone makes it worth while to send that bill because most owners would shrug it off, figuring it's just a penny, what can the city do?

Well, they can sell the lien, watch your house default and get sold on Tax Sale and bam, they recollect transfer tax. This is a business, not a service.


Big Business sucks. Smiley: frown
#15 Nov 19 2008 at 8:49 AM Rating: Excellent
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shadomen wrote:
As ridiculous as it sounds, she did owe a penny. Why didn't she just pay the penny and be over with it? Why did she short the them a penny in the first place.

Seriously, if you pay off a personal loan early and short them a penny, the will come after you.


I'm guessing because she's old and blind and misread a 6 for a 5 or some such.

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#16 Nov 19 2008 at 8:55 AM Rating: Good
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shadomen wrote:
Seriously, if you pay off a personal loan early and short them a penny, the will come after you.
Your banks suck. Ours just right that off, as do the businesses. At least, they have for me. They'll chase you for $3.00 though.
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#17 Nov 19 2008 at 9:19 AM Rating: Decent
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Belkira the Tulip wrote:
Elinda wrote:
TurinAlexander the Vile wrote:
If they had decent software, or someone intelligent enough to properly use their current software, that notice never would have been sent out.
And why should it have not been sent out?

The person was in arrears on her taxes. So it was a penny. I'm sure a call to the city clerk would have provided the individual treatment it deserves and they would have likely just cleared it off her accoutn. But why is it up to the city to flag accounts that may need individual treatment? Where is the cut-off that a computer program is told to flag invoices - 2 cents, a quarter, a dollar, 5 dollars?

It's too bad the woman is old and blind but it's irrelevant.


First, it had nothing to do with her taxes. It had to do with a water and sewer bill.

Second, it should not have been sent out because it was a penny. A penny. We get royalty statements every single day for our clients that refuse to send us a check unless they owe us at least $10. It simply isn't worth the company's time to cut a check for ten cents. Likewise, I can't imagine it's worth the city's time to send a letter and put a lein on someone's house for under ten bucks.
It states that it would be fiscally irresponsible to examine each bill. I'm assuming that to mean that the time to examine each bill individually, decide if any particular bill should be pulled for further action, decide what is to be done with those that are flagged, probably seek approval from someone higher up to actually modify that bill, and then to actually make the change, costs more than the .40cents to send the bill.
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#18 Nov 19 2008 at 9:23 AM Rating: Good
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Elinda wrote:
It states that it would be fiscally irresponsible to examine each bill. I'm assuming that to mean that the time to examine each bill individually, decide if any particular bill should be pulled for further action, decide what is to be done with those that are flagged, probably seek approval from someone higher up to actually modify that bill, and then to actually make the change, costs more than the .40cents to send the bill.
Yea, except someone had to lick the envelope and seal it. How hard would it be to review them then?
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#19 Nov 19 2008 at 9:27 AM Rating: Excellent
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Well, that's probably automated.

And as someone stated earlier, the rest could be automated as well - unless this is, in fact, an income-generating strategy.

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#20 Nov 19 2008 at 10:43 AM Rating: Decent
Elinda wrote:
It states that it would be fiscally irresponsible to examine each bill. I'm assuming that to mean that the time to examine each bill individually, decide if any particular bill should be pulled for further action, decide what is to be done with those that are flagged, probably seek approval from someone higher up to actually modify that bill, and then to actually make the change, costs more than the .40cents to send the bill.


You asked where the cut off for the computer program would potentially be. That was my answer.

And, Ugly, there are machines that seal the envelopes. We have one, it runs a large stack of envelopes through, posts them all, and seals them. Only takes a couple seconds. Smiley: schooled
#21 Nov 19 2008 at 10:51 AM Rating: Good
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Belkira the Tulip wrote:
And, Ugly, there are machines that seal the envelopes. We have one, it runs a large stack of envelopes through, posts them all, and seals them. Only takes a couple seconds. Smiley: schooled


How do they get in the envelope?
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#22 Nov 19 2008 at 10:52 AM Rating: Decent
Uglysasquatch, Mercenary Major wrote:
Belkira the Tulip wrote:
And, Ugly, there are machines that seal the envelopes. We have one, it runs a large stack of envelopes through, posts them all, and seals them. Only takes a couple seconds. Smiley: schooled


How do they get in the envelope?


Smiley: bah

Ok, ok. There is that, I suppose. I am not aware of a machine that stuffs envelopes.
#23 Nov 19 2008 at 10:56 AM Rating: Excellent
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Belkira the Tulip wrote:
Uglysasquatch, Mercenary Major wrote:
Belkira the Tulip wrote:
And, Ugly, there are machines that seal the envelopes. We have one, it runs a large stack of envelopes through, posts them all, and seals them. Only takes a couple seconds. Smiley: schooled


How do they get in the envelope?


Smiley: bah

Ok, ok. There is that, I suppose. I am not aware of a machine that stuffs envelopes.
A lot of automated mailers aren't even envelopes. They're often sealed cards or perforated folded paper. Completely automate-able.
#24 Nov 19 2008 at 11:10 AM Rating: Decent
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Quote:
A computer automatically printed the letters for any account with a balance remaining, and they were not reviewed by staff before being sent out, Marcoccio said.

"It would be fiscally irresponsible for me to have staff weed through the bills and pull out any below a certain amount," Marcoccio said. " And what would that amount be?"


Setup the computer program that automates the process in the first place to weed them out, dumbass. And that amount would be whatever was decided reasonable. Seriously it's not that hard.
#25 Nov 19 2008 at 11:12 AM Rating: Decent
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Uglysasquatch, Mercenary Major wrote:
Belkira the Tulip wrote:
And, Ugly, there are machines that seal the envelopes. We have one, it runs a large stack of envelopes through, posts them all, and seals them. Only takes a couple seconds. Smiley: schooled


How do they get in the envelope?


What are you living in the dark ages? Oh wait, you're in Canada. Nevermind.


Machines and computers can pretty much do everything now, dubmass. I hope your better looking than you are smart.
#26 Nov 19 2008 at 11:16 AM Rating: Good
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I hope your better looking than you are smart.


Protip: When insulting someone's intelligence, be sure to not make any mistakes yourself.

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