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#1 Sep 25 2008 at 5:47 PM Rating: Decent
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I got a Gateway GT5252. I put in a video card, of the PCI express type when I first got it. It ran great for a year. I could play Vanguard nicely:D

Then one night it made nasty noises followd by a total breakdown of the black screen type. I had like two days left on the warranty so sent it back. I was sure the hard drive was fried. They took out the video card that I had put in, said that was the problem. It seemed to be, cuz I retried it.

So, I bought a new video card a couple days ago. But I still get just a black screen when I put it in.

Can this computer's ability to run another graphics card be saved?
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#2 Sep 25 2008 at 6:22 PM Rating: Excellent
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Specifically what type of noise was it making? Also, when you turn the computer on, can you see any video at all, or is it just black from start to power off?

If it is only black, no video ever, that does not mean a video card necessarily. It could also be the processor or the board, or the power supply. If it gets into BIos then freezes shortly after startup, that could be a HDD. but usually afailed hdd will show up as a "non system boot disk" type error. It's probably not the Ram because the system would at least start the POST spinup.

If you have prefferrablky the origional video card that came with the origional system, put that back in and see if it boots. If it still doesn't boot, video card isn't likely the problem. SO now you need to do some detective work with the side of the case off. First, does it have a processor fan spinning when it is on? If yes, continue. if no, you have a big problem.

If the processor fan spins up, next listen for HDD noises. you should hear a faint clicking and whirring sound as windows starts up. If you here a very loud rythmic clicking that sounds like someone turning a deadbolt back and forth several times, then nothing, thats generally a bad sign.

If you have a spun up fan but no HDD activity, likely you aredealing with a failing board, processor or power supply. Swap out the power supply for a new one, since they are relitivly cheap. If that doesn't fix it, consider a motherboard and processor upgrade.
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#3 Sep 26 2008 at 4:54 AM Rating: Decent
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Dread Lörd Kaolian wrote:
Specifically what type of noise was it making? Also, when you turn the computer on, can you see any video at all, or is it just black from start to power off?
It was, at the time of original crisis, making clicky noises. The screen went all lines and such and then black. I couldn't do anything with it (this was about 7months ago).

The computer came with a little graphics card - 128MB or something (I said video card before, but meant graphics, is there a big difference?), but I added the 512MB one. That added one is supposedly what caused the problem, although, like I said, it all ran great for a year. Once it borked on me, I just removed that card and have been computing on the one small one that came with the machine ever since.

Quote:
If it is only black, no video ever, that does not mean a video card necessarily. It could also be the processor or the board, or the power supply. If it gets into BIos then freezes shortly after startup, that could be a HDD. but usually afailed hdd will show up as a "non system boot disk" type error. It's probably not the Ram because the system would at least start the POST spinup.
Upon install of the new card, I get nothing. The computer looks and sounds like it is running ok (there are no sparks or screams, fans are going, etc), but it's not saying anything at all to my monitor.

Quote:
If you have prefferrablky the origional video card that came with the origional system, put that back in and see if it boots.
yes, the original is still in there working fine.

Quote:
If it still doesn't boot, video card isn't likely the problem. SO now you need to do some detective work with the side of the case off. First, does it have a processor fan spinning when it is on? If yes, continue. if no, you have a big problem.

If the processor fan spins up, next listen for HDD noises. you should hear a faint clicking and whirring sound as windows starts up. If you here a very loud rythmic clicking that sounds like someone turning a deadbolt back and forth several times, then nothing, thats generally a bad sign.

If you have a spun up fan but no HDD activity, likely you aredealing with a failing board, processor or power supply. Swap out the power supply for a new one, since they are relitivly cheap. If that doesn't fix it, consider a motherboard and processor upgrade.
o.0

Ok, I'll investigate some more when I get home tonight. THANKS
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#4 Sep 28 2008 at 5:54 AM Rating: Good
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Quote:
The screen went all lines and such and then black.


Definitely the card; esp. if the other one works fine. This is also assuming the newer one is also PCI Express.

There's also a chance that there is a honest to goodness compatibility issue between the card and your board; but not much.


Test the card in another machine.


Also; (because the noise thing is odd)
Check your PC for dust.
Check that card if it has a fan if it is spinning ok and isn't just overheating.
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#5 Sep 28 2008 at 6:24 AM Rating: Default
sounds more like your mother board than your video card.

try a third video card, used, or out of another computer, or have the geek squad at best buy or tiger direct check it out.

its not the hard drive or it wouldnt boot no matter what card is in it. if the factory card works, ANY card should work unless they did something to the bios to fix the origonal problem so it specifically looks for their card and no longer recognizes other cards, which again is a MB issue and not a grapgics card issue.

its a softwear or hard wear problem with the board if the new card isnt some how defective.

easy enough fix. and MBs are cheaper than video cards.
#6 Sep 28 2008 at 12:55 PM Rating: Decent
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If the new video card shows nothing at all, not even BIOS, but the original card still works fine - it's the card. It probably just overheated and burned out. A lot of the high-end gaming cards come overclocked and need better cooling than standard cards.
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#7 Sep 28 2008 at 1:11 PM Rating: Excellent
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yup, Dead card.

How many fans do you have in your case?
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#8 Sep 29 2008 at 7:57 AM Rating: Decent
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Ok, if it's the card, that means the last two cards I've tried have been bad. That seems odd. At any rate, I'm sending it back for another. Though I'm skepitcal that a thrid will do the trick.

I'm thinking it might be easier just to upgrade the card that's in there and scrap the pci slot.


Edit: Fans:) There is only one I think, and the cards have both had them little fans on them. My machine does get hot. I often open the side panel to cool it off.


Edited, Sep 29th 2008 5:54pm by Elinda
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#9 Sep 29 2008 at 11:46 AM Rating: Decent
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OK then - what type of cards were you using? You stated PCI Express, the newest one. Were they all PCI-E? How about the original? If the original was just some run of the mill standard PCI (or integrated on the motherboard) but the PCI-E cards are not working, then it's the PCI-E slot. Which would also be damaged by overheating.

Edited, Sep 29th 2008 3:40pm by Debalic
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#10 Sep 29 2008 at 12:07 PM Rating: Decent
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It came with an nvidia something something 128MB card and an empty pci slot.

I filled the pci slot with another nVidia Card a 512MB (Don't recall exactily which it was). After running it that way for a year, the computer whacked out. After removing the card from the pci slot, the computer worked. The HP techs said it was a bad card. However upon purchasing and installing another pci card, I get black screen. Doesn't boot at all.

That's why I would it would be the slot and not the card. I'd never heard of a 'slot' going bad though.

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#11 Sep 29 2008 at 1:06 PM Rating: Decent
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Elinda wrote:
That's why I would it would be the slot and not the card. I'd never heard of a 'slot' going bad though.


They generally don't. Not without the entire bus going bad as well. It is possible to get something lodged in there that will cause failures though. Might be worth buying a can of compressed air and blowing out the slot to make sure it's clean. You never know what could happen.


I once diagnosed a computer that was having memory problems. Went to take a physical look at it and realized that the owner had apparently left an orange in a bag on the floor next to the computer. It had rotted and attracted a horde of gnats. The gnats got sucked into the intake and ended up practically coating the first couple memory slots on the system. Took it back to the lab and blew out the layer of dead gnats in the slots, then replaced the memory and it worked perfectly.

Given that the onboard video card works, but video fails to work when any card is placed into the slot, I'd suspect that the slot is bad somehow. It's detecting a card is present and switching to it from the onboard, but for some reason is unable to display video. That pretty much has to be something physically wrong with the contacts on the slot itself IMO. Could be a bios problem of course, but then you're basically down to replacing the Mainboard anyway...
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#12 Sep 29 2008 at 4:20 PM Rating: Excellent
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Elinda wrote:
Ok, if it's the card, that means the last two cards I've tried have been bad. That seems odd. At any rate, I'm sending it back for another. Though I'm skepitcal that a thrid will do the trick.
[/sm][/i]


Ok, wait a minute here, when you say "the card that is in there" what exactly are you referring to? Is this a computer with a video card built directly into the motherboard (i.e. a non removable video port soldierd to the back of the big green rectangle)

You said the origional video card works, the new ones dont. Does the origional video card go into the same location that the new ones go in, or is the origional video card soldiered to the motherboard?

a picture of the inside and back of your case would be helpful at this point.
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#13 Sep 29 2008 at 4:25 PM Rating: Decent
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I read it as the mainboard having an onboard video display, but she's got a "better" card in a slot. That card stopped working, but when she removed it, the onboard one worked (but isn't very good). She bought another card, but when she put it in the slot, it didn't work either.


At least that's what it looked like to me.
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#14 Sep 29 2008 at 6:09 PM Rating: Decent
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Yeah, I looked up the specs of that model:

Quote:
Video Integrated NVIDIA GeForce® 6100 integrated graphics
Up to 128 MB of shared video memory

# Add-In Card Slots One PCI Express ×16
# One PCI Express ×1
# Two PCI Conventional


Onboard video is fine, it's the PCI-E x16 slot that is gone bad. Like gbaji said, it could very well be debris of some sort blocking a pin when it otherwise detects the card.

I don't know anything about PCI-E slots (I'm still using AGP) so I don't know if the card(s) can be tried in the other slots.
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#15 Sep 29 2008 at 6:17 PM Rating: Good
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I'm not up on the specs, but I do know that the PCI Express type slots are very particular about what you put in them. Since the original card worked for a year, I'm going to assume it was compatible though, and since the replacement also does not work (I'm assuming it's compatible as well), that makes me think there's a slot problem.


Um... Were there any other hardware changes prior to the problems starting? I have some vague memories of running into some "odd" problems with PCI Express slots based on the card configurations involved. Nothing that prevented anything from working, but I remember that some combinations of card positions allowed us to make greater use of the bus then others. Shouldn't make a video card stop working IMO, but worth asking anyway.
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#16 Sep 29 2008 at 9:48 PM Rating: Decent
Any chance that, despite what the specs say, the PCI-E x16 is only wired for x8 (and so the card is objecting to not being able to get all the data through)?
#17 Sep 29 2008 at 11:33 PM Rating: Decent
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Elinda wrote:
Edit: Fans:) There is only one I think, and the cards have both had them little fans on them. My machine does get hot. I often open the side panel to cool it off.


I have a problem with one of ym RAM sticks overheating and not working for a few hours, I just run my box with the side panel taken off, makes it easier to clean with a vacume cleaner as well.
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