Mind boggling experience at McD'sFollow

Is it just me or are some of Canada/America's finest employed at McDonald's? I have heard that McDonald's is supposed to have one of the best manager training programs of all the major food chains, but let me tell you about a gem that I encountered tonight. As a note, I am using real names and real store numbers here as this is a 100% true story that is also being relayed to the McDonald's corporate office when they open tomorrow because as you all know, I'm an *** like that.

Tonight I stopped in at store #13369 to get my 4 kids an ice cream treat for being so good tonight while the wife and I were shopping. I was standing at the register for a good 5 mins waiting for someone, anyone to come to the register to take my order. There was even a line forming behind me, but do you think that any order takers would come to the register? No way. Sure the staff looked busy filling Drive-thru orders, but no one seemed to care about the queue forming inside the store.

Finally someone came past the till, but was not stopping as if they were a worker bee doing as the Queen instructed, unable to think on their own. I stopped the girl (who looked to be about college age) by asking, "Excuse me, is there anyone working the till here tonight?" I asked because I've seen some stores go drive thru only after a certain hour, so who knows right? Her response was "I don't appreciate attitude sir, we are all working here, can't you see that?" I was taken aback, but simply replied, "I can see that, you are very busy taking the drive thru orders, I was only wondering if you were serving at this till as I have been waiting with no service and no queue ahead of me for about 5mins now." She was very perturbed, but during this time a clerk came to the till and asked to take our order. How quaint! I asked if she was the manager and she smirked saying "Yes I am."

I placed the order for the Sunday ice creams for the kids and the manager with a sarcastic smirk says "thank you" then actually did the filling of the ice cream vessels. You could tell that she was angry about something or had just done a line of coke because she was jittery and could barely pour the ice cream correctly, even tipping one over and making a grand mess in the process.

After the order was filled I pulled out my Blackberry to make a note and asked her politely, "Could you please tell me this store number and may I please have your name." At this point she almost lost it. She rambled through the nubmer very quickly and incoherently, but I got her name. I then read back the number that I thought I heard, but it was incorrect so I asked her to please repeat it. She ran through it again just as fast as the last time, only enunciating about 2 of the 7 digits. I then said, "I'm really sorry I could not hear you over the noise, could you please repeat it one more time but louder." Her reply was "No, I've already said it." Then she decided to scream out the numbers in a condescending tone, then followed up with "I don't care, my name is Jody Hill". I said "thanks" and proceeded towards the door.

I got no more than 3 steps away and she shouted "I hope your kids never work at McDonalds." I replied "Don't worry, they won't." She retorted with "Oh, is that because you're so much better than us?" I bit my tongue so hard on that one. All I said was "Excuse me, but I have not been rude at all here, you are the one being totally disrespectful." and walked away ignoring any reply she may have had.

This just goes to show that real life people can get even more /butthurt than internet people. I somehow bring out the best in people.


The best part is that she has no idea who she just showed a total lack of respect towards. My wife will be seeing the day manager tomorrow as she places large orders with that store all the time due to her position with our kid's school council. Yeah, fun times.











Edited, Oct 5th 2007 11:12am by Elderon

I know that this is next to impossible since you have kids, but have you considered *not* going to McDonald's?

It's never to early to teach your kids what real food tastes like anyway. I've honestly never understood what the deal is with their food. Do they put some special kid-crack in it or something? I think it's the most disgusting and overpriced garbage you could put in your mouth. Their fries are horrible, their burgers taste like cardboard, and even the adult menu items are overpriced (and still taste bad).

I like fast food. I'll eat at any of a number of small chain fast food places, Wendy's, Jacks, In and Out, Carl's, even Burger King. They all have their plusses and minuses. McDonald's has nothing but minuses. Work on convincing your kids that they shouldn't eat there and move on IMO...

If I'd been in your shoes, she would have been wearing that ice cream, because I have impulse control issues.

My friends sister (so must be true) used to work in the lab at macdonalds.Reckons the stuff they put on the burgers to make them brown makes you hungry.By the time you finish you want some more.

On an unrelated note.
When vegetarianism was trendy rather than the norm I went for a walk with friends on a little acid.Sat outside holland and barrett (at the time a fairly pretentious/upmarket veggy store)and wondered aloud why they were always next door to dewhurts butchers.Turns out they were owned by the same company.
So lol to all the people that turned their noses up and declared "Oh.I won't give my money to those horrible butchers"

Sounds like some **** went down in the back and someone got in trouble before you even showed up. Regardles, she was a ***** and I would let coporate and the Daytime Manager (re: her boss most likely) know. Oh, and I would eat somewhere where the food tastes like food (and the snozzberries taste like snozzberries)!

Them Angus thirds' some good eatin'!

I'm oddly with BT on this one.
Face full of ice cream.
I have two close Mc'Ds so I would just go to the other.

However the one I frequent is actually the further away of the two , because there is a 40 year old latino woman that works the asscrack of morning shift there that knows how to do her job like nobodies business. I bet I could go through the drive-thru with out stopping if had my mind made up and exact cash in hand.

I worked in fast food in highschool. It was not fun, but if somebody was supposed to be minding the front register, that's their problem for ignoring it. Yeah, there's a whole ****-ton of other stuff that needs to get done, but that's why you close the restaurant eventually.

I'd have started yelling back at her, then taken my ice cream and eaten it in the ball pit inside the kid's playplace.

Why don't just dunk your ice cream in the toilet and be done with it?

She's the one being paid to be nice, not Elderon.

And thank Christ for that.

As somebody who worked in management in a fast food chain (not McDonald's, but they're all run basically the same from a managerial perspective), it really depends on how much action you want to see. If you really want to see action taken (and if it went down as you said, then you probably do), then you need to complain to as many people higher up the food chain from her and in writing.

Several reasons for this, first and foremost that writing leaves a paper trail that's much more difficult to erase than verbal complaints. If she feels that secure in her job to mouth off like that, then chances are she's got somebody batting for her above her. She could be boinking the manager (the real one, G.M. or whatever title they use) or have family in corporate (you would be surprised how often this happens). If you leave a nice, long, documented paper trail, she'll hear about it in a hurry. Also find out if it's a franchise, which it very likely is. If it is, don't just complain to their corporate, complain to McDonalds (the real company.)

The company I worked for was a franchise that was part of a very large company that only ran franchises of our particular brand of fast food poison (we ran the overwhelming majority of stores with our brand on them in the east cost and part of the central region), and Corporate Affairs for the real honest to god brand watched over their name like a hawk. They didn't run horribly many of the stores anymore, a lot of their business was in selling their name and they knew it, the same applies for most fast food companies, and they guard their names like a hawk.

Wow. That's just crazy. I don't think I've ever been in any business where I've encountered someone who would react with such blatant disrespect to the customer asking to be served. You were asking them to have someone come over and take your money. What more reason could they have had to serve you with anything other than a smile?

...Was she French-Canadian?

I can't speak for anyone else, but I know I'll be on the edge of my seat.

Nexa