Tonight I stopped in at store #13369 to get my 4 kids an ice cream treat for being so good tonight while the wife and I were shopping. I was standing at the register for a good 5 mins waiting for someone, anyone to come to the register to take my order. There was even a line forming behind me, but do you think that any order takers would come to the register? No way. Sure the staff looked busy filling Drive-thru orders, but no one seemed to care about the queue forming inside the store.
Finally someone came past the till, but was not stopping as if they were a worker bee doing as the Queen instructed, unable to think on their own. I stopped the girl (who looked to be about college age) by asking, "Excuse me, is there anyone working the till here tonight?" I asked because I've seen some stores go drive thru only after a certain hour, so who knows right? Her response was "I don't appreciate attitude sir, we are all working here, can't you see that?" I was taken aback, but simply replied, "I can see that, you are very busy taking the drive thru orders, I was only wondering if you were serving at this till as I have been waiting with no service and no queue ahead of me for about 5mins now." She was very perturbed, but during this time a clerk came to the till and asked to take our order. How quaint! I asked if she was the manager and she smirked saying "Yes I am."
I placed the order for the Sunday ice creams for the kids and the manager with a sarcastic smirk says "thank you" then actually did the filling of the ice cream vessels. You could tell that she was angry about something or had just done a line of coke because she was jittery and could barely pour the ice cream correctly, even tipping one over and making a grand mess in the process.
After the order was filled I pulled out my Blackberry to make a note and asked her politely, "Could you please tell me this store number and may I please have your name." At this point she almost lost it. She rambled through the nubmer very quickly and incoherently, but I got her name. I then read back the number that I thought I heard, but it was incorrect so I asked her to please repeat it. She ran through it again just as fast as the last time, only enunciating about 2 of the 7 digits. I then said, "I'm really sorry I could not hear you over the noise, could you please repeat it one more time but louder." Her reply was "No, I've already said it." Then she decided to scream out the numbers in a condescending tone, then followed up with "I don't care, my name is Jody Hill". I said "thanks" and proceeded towards the door.
I got no more than 3 steps away and she shouted "I hope your kids never work at McDonalds." I replied "Don't worry, they won't." She retorted with "Oh, is that because you're so much better than us?" I bit my tongue so hard on that one. All I said was "Excuse me, but I have not been rude at all here, you are the one being totally disrespectful." and walked away ignoring any reply she may have had.
This just goes to show that real life people can get even more /butthurt than internet people. I somehow bring out the best in people.
The best part is that she has no idea who she just showed a total lack of respect towards. My wife will be seeing the day manager tomorrow as she places large orders with that store all the time due to her position with our kid's school council. Yeah, fun times.
What would you do in the above situation?
Punch her in the cnut: | 26 (16.0%) | |
Lose it and storm out of the store: | 0 (0.0%) | |
Throw ice cream on the floor just to make them clean it up and leave: | 14 (8.6%) | |
Complain to the day manager: | 5 (3.1%) | |
Complain to corporate office: | 7 (4.3%) | |
Complain to both: | 35 (21.5%) | |
Complain as much as humanly possible to make sure she is fired: | 29 (17.8%) | |
Cut her a break because such attitude is to expected FROM MANAGERS in front of their staff at McDonalds: | 5 (3.1%) | |
Do nothing: | 3 (1.8%) | |
/wrist: | 5 (3.1%) | |
: | 34 (20.9%) | |
Total: | 163 |
Edited, Oct 5th 2007 11:12am by Elderon