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Mazra, for what I made for selling this site, I could probably have made a run at buying alienware

FTFY

15 minutes with Paris? That has to be the cheapest 15 minutes of fame ever.

Edited, Feb 19th 2007 4:16pm by MentalFrog

Kudos on cashing in. Lord knows I would have done the same. The thing is that you will have a hard time getting any sympathy going down the whole "I made millions selling my site and bought an uber computer that you aren't even good enough to touch and it broke down, now I want you to listen to me complain about it". Feel bad for you, I really do.

It would be far more interesting if you used your money to fly to Miami and beat the Alienware techies with a pillow case full of Silver Dollar coins, preferrably the 1921 'Peace' variation for the irony..

You should've. I want one of those things.

And don't mind the 'selling your soul to the Devil' thing. I would've done the same thing. For less.

And mine!

This is so weird because I just had this happen to me, too. I have the same system and it worked fine Friday night. I turn it on Saturday morning and nothing... the lights turn on, the fans start up, but nothing else. No video, no sound of windows loading, nothing. I also got the on-site warrenty and the computer isn't even a year old until August.

I called tech support and requested someone to come fix it. Nope, can't do that. They wanted me to open it up and figure out what the problem was myself and then they would see if it required someone to replace a part, which is all the on-site service does. On-site service does not include trouble-shooting they told me.

I explained that I'm not a computer tech and if it were my car that was having problems, I would take it to a person that is qualified to determine what is wrong with it. I wouldn't do that myself.

So anyways, my computer is now on it's way to Miami. This is my second Alienware. My first one was fine while under warranty, but now 1 month after the warranty has expired, it's having heat problems. I won't be buying another Alienware, that's for sure.

I guess I should tell my girlfriend that her Alienware laptop (about 10 months old) is apparently about to self-destruct...

First talk to the customer service supervisor. If he/she doesn't cave, then write it and send a copy to the president/CEO.

Not only will you most likely receive a new computer, but you also will have the added benefit of getting someone fired!

Double Bonus!

Good advice. Might not pan out but an articulate and friendly plea usually goes a long way. Though most customer service types don't have 'supervisors' because the company wishes the CSR to be the alpha and omega. Otherwise people would always bypass the CSR and the supervisor would be to busy doing support work to do their actual job and CSR would be ineffectual. That being said in cases where CSR is lacking and there is no supervisor it often pays to try calling a couple times. Difference in quality between one CSR and another is often huge.

Hell even in a small case like my Minidisc player which I paid for the extended uber warranty and they then tried to shaft me and have it sent off for warranty work rather than replace it with a new model like promised was dealt with by me being persistent but friendly and demanding the service promised.

Edited, Feb 20th 2007 5:21pm by bodhisattva

Though most customer service types don't have 'supervisors' because the company wishes the CSR to be the alpha and omega.

That's not true, they just usually have an 'Escalation' path as opposed to being able to hand you off to a supervisor. I find the words "just write me an escalation ticket" to be highly effective.