So I bought this very expensive high end quad video liquid cooled ALX system from Alienware last spring. One concern I had when looking at it was that cutting edge technology is both more likely to break and also more difficult to find a person who can repair it when it does. But Alienware seemed to have that covered. They offered a warranty with guaranteed fast on site service. So I bought the extended warranty and got the machine.
Sure enough on Friday I had no video. I called their tech support and went through all the gyrations and he finally decided it was a bad video card. So I asked when a tech would show up to fix that. Not so fast, they don't do that for water cooled parts. I have to ship my whole computer to Miami and have it fixed there. But what about my on site service warranty? Well that doesn't apply to water cooled machines. But my machine was water cooled when I bought the warranty, isn't that a contradiction?
Basically I was deceived. They sold me a warranty and made me a promise that could never apply to the computer I was buying. Thus, I am out of a computer for whatever time it takes them to fix it and ship it back to me. Worse yet, because the possibility never occured to me that I could not get it fixed on site, I have not password protected anything on it, so whoever opens it up there can basically waltze through all my financial and business records with impunity.
I do have one consolation. I figure 90% of PC video game players play MMORPG's. These are Alienware's target market. All of those people visit our site. I think I may write up a review of Alienware telling people about this issue. I wonder how much their sales will be dropping this quarter?
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[wowsig]1855[/wowsig]
Vindictive is a good color on you!
I think I'll write up a review about Allakhazam and how he's hoarding all my free magazine subscriptions.
Well, they'd have to check out bad reviews first.
That said, I think the unfortunate reality is that you'll have virtually no impact on their sales, but it's possible you could convince them otherwise to a degree that they'd give you a new tote bag or something.
Sorry about the computer, have Kao build you one next time.
That said, I think the unfortunate reality is that you'll have virtually no impact on their sales, but it's possible you could convince them otherwise to a degree that they'd give you a new tote bag or something.
Sorry about the computer, have Kao build you one next time.
Disclaimer:
To make a long story short, I don't take any responsibility for anything I post here. It's not news, it's not truth, it's not serious. It's parody. It's satire. It's bitter. It's angsty. Your mother's a *****. You like to jack off dogs. That's right, you heard me. You like to grab that dog by the bone and rub it like a ski pole. Your dad? Gay. Your priest? Straight. **** off and let me post. It's not true, it's all in good fun. Now go away.
To make a long story short, I don't take any responsibility for anything I post here. It's not news, it's not truth, it's not serious. It's parody. It's satire. It's bitter. It's angsty. Your mother's a *****. You like to jack off dogs. That's right, you heard me. You like to grab that dog by the bone and rub it like a ski pole. Your dad? Gay. Your priest? Straight. **** off and let me post. It's not true, it's all in good fun. Now go away.
Allakhazam Defender of Justice wrote:
But what about my on site service warranty? Well that doesn't apply to water cooled machines. But my machine was water cooled when I bought the warranty, isn't that a contradiction?
I suggest you seek legal advice
Seriously. . Is what they did legal in the USA?
"I started out with nothin' and I still got most of it left" - Seasick Steve
What sucks here is I have almost the same machine AND warranty... now DF is mad!
Nobby wrote:
Allakhazam Defender of Justice wrote:
But what about my on site service warranty? Well that doesn't apply to water cooled machines. But my machine was water cooled when I bought the warranty, isn't that a contradiction?
I suggest you seek legal advice
Seriously. . Is what they did legal in the USA?
Fine print is a sonofabitch.
Seriously. . Is what they did legal in the USA?
Almost certainly. I'm far too lazy to check, but I'd strongly suspect that somewhere in some large boilerplate agreement, it states they won't do on site for water cooled stuff or something vaguer to that effect.
Disclaimer:
To make a long story short, I don't take any responsibility for anything I post here. It's not news, it's not truth, it's not serious. It's parody. It's satire. It's bitter. It's angsty. Your mother's a *****. You like to jack off dogs. That's right, you heard me. You like to grab that dog by the bone and rub it like a ski pole. Your dad? Gay. Your priest? Straight. **** off and let me post. It's not true, it's all in good fun. Now go away.
To make a long story short, I don't take any responsibility for anything I post here. It's not news, it's not truth, it's not serious. It's parody. It's satire. It's bitter. It's angsty. Your mother's a *****. You like to jack off dogs. That's right, you heard me. You like to grab that dog by the bone and rub it like a ski pole. Your dad? Gay. Your priest? Straight. **** off and let me post. It's not true, it's all in good fun. Now go away.
Mistress Darqflame wrote:
What sucks here is I have almost the same machine AND warranty... now DF is mad!
weird Al wrote:
I sued Taco Bell
'Cause I ate half a million Chalupas
And I got fat!
I sued Panasonic
They never said I shouldn't use their microwave
To dry off my cat
Huh, I sued Earthlink
'Cause I called them up
N' they had the nerve to put me on hold
I sued Starbucks
'Cause I spilled a Frappucino in my lap
And brrr, it was cold!
I sued Toys'R'Us
'Cause I swallowed a Nerf ball
And nearly choked to death
Ugh, I sued PetCo
'Cause I ate a bag of kitty litter
And now I got bad breath!
I sued Coca-Cola, yo
'Cause I put my finger down in a bottle
And it got stuck!
I sued Delta Airlines
'Cause they sold me a ticket to New Jersey
I went there, and it sucked!
Yeah!!!
If you stand me up on a date
If you deliver my pizza 30 seconds late
I'm gonna sue, sue
Yes, I'm gonna sue
Sue, sue, yeah that's what I'm gonna do
I'm gonna sue, sue
Yes, I'm gonna sue
Sue, sue, yeah I might even sue you!
Ugh!!
I sued Duracell
They never told me not to shove that double-A
Right up my nose
I sued Home Depot
'Cause they sold me a hammer
Which they knew I might drop on my toes
I sued Dell Computers
'Cause I took a bath with my laptop
Now it doesn't work
I sued Fruit of the Loom
'Cause when I wear their tightie-whities on my head
I look like a jerk
I sued Verizon
'Cause I get all depressed
Any time my cell phone is roaming
I sued Colorado
'Cause you know, I think it looks a little bit too much
Like Wyoming
I sued Neiman Marcus
'Cause they put up their Christmas decorations
Way out of season
I sued Ben Affleck
...
Aw, do I even need a reason?
Ugh!
If I sprain my ankle
While I'm robbing your place
If I hurt my knuckles
When I punch you in the face
I'm gonna sue, sue
Yes, I'm gonna sue
Sue, sue, yeah that's what I'm gonna do
I'm gonna sue, sue
Yes, I'm gonna sue
Sue, sue, that's right I'm gonna sue you
Ugh!
Ugh!
Ugh!
I'll sue ya!
I'll take all of your money
I'll sue ya!
If you even look at me funny
I'll sue ya!
I'll take all of your money
I'll sue ya!
If you even look at me funny
I'll sue ya!
I'll take all of your money
I'll sue ya!
If you even look at me funny
I'll sue ya!
I'll take all of your money
I'll sue ya!
If you even look at me funny
I'll sue ya!
Ha-ha ha ha-haa
I'll sue ya!
What'chall think of that?
I'll sue ya!
Ha-ha ha ha-haa
Boo ya!
I'll sue ya!
'Cause I ate half a million Chalupas
And I got fat!
I sued Panasonic
They never said I shouldn't use their microwave
To dry off my cat
Huh, I sued Earthlink
'Cause I called them up
N' they had the nerve to put me on hold
I sued Starbucks
'Cause I spilled a Frappucino in my lap
And brrr, it was cold!
I sued Toys'R'Us
'Cause I swallowed a Nerf ball
And nearly choked to death
Ugh, I sued PetCo
'Cause I ate a bag of kitty litter
And now I got bad breath!
I sued Coca-Cola, yo
'Cause I put my finger down in a bottle
And it got stuck!
I sued Delta Airlines
'Cause they sold me a ticket to New Jersey
I went there, and it sucked!
Yeah!!!
If you stand me up on a date
If you deliver my pizza 30 seconds late
I'm gonna sue, sue
Yes, I'm gonna sue
Sue, sue, yeah that's what I'm gonna do
I'm gonna sue, sue
Yes, I'm gonna sue
Sue, sue, yeah I might even sue you!
Ugh!!
I sued Duracell
They never told me not to shove that double-A
Right up my nose
I sued Home Depot
'Cause they sold me a hammer
Which they knew I might drop on my toes
I sued Dell Computers
'Cause I took a bath with my laptop
Now it doesn't work
I sued Fruit of the Loom
'Cause when I wear their tightie-whities on my head
I look like a jerk
I sued Verizon
'Cause I get all depressed
Any time my cell phone is roaming
I sued Colorado
'Cause you know, I think it looks a little bit too much
Like Wyoming
I sued Neiman Marcus
'Cause they put up their Christmas decorations
Way out of season
I sued Ben Affleck
...
Aw, do I even need a reason?
Ugh!
If I sprain my ankle
While I'm robbing your place
If I hurt my knuckles
When I punch you in the face
I'm gonna sue, sue
Yes, I'm gonna sue
Sue, sue, yeah that's what I'm gonna do
I'm gonna sue, sue
Yes, I'm gonna sue
Sue, sue, that's right I'm gonna sue you
Ugh!
Ugh!
Ugh!
I'll sue ya!
I'll take all of your money
I'll sue ya!
If you even look at me funny
I'll sue ya!
I'll take all of your money
I'll sue ya!
If you even look at me funny
I'll sue ya!
I'll take all of your money
I'll sue ya!
If you even look at me funny
I'll sue ya!
I'll take all of your money
I'll sue ya!
If you even look at me funny
I'll sue ya!
Ha-ha ha ha-haa
I'll sue ya!
What'chall think of that?
I'll sue ya!
Ha-ha ha ha-haa
Boo ya!
I'll sue ya!
"I started out with nothin' and I still got most of it left" - Seasick Steve
Smash, we do 300 million page views a month and have over 10 million unique visitors a month. We're currently ranked no 837 in size among all sites of all languages in the world. I seriously doubt any site reaches more PC game players than we do. IGN/Gamestop probably reaches more gamers in general, but more console than PC. If we run a detailed review telling people to not buy Alienware, I guarantee that will affect their sales. I actually don't want to do it because I have preferred over the years to not rock the boat, but I do think this is a serious issue. Had I known the warranty did not cover most issued with my computer, I would not have bought it. So I may decide to not write something up simply because it can have such a significant impact upon this company. Something to sleep on.
Oh and yeah in the fine print of the warranty it says they can at their discretion not do the on site repair, so basically the warranty is worthless.
Edited, Feb 19th 2007 4:35pm by Allakhazam
Oh and yeah in the fine print of the warranty it says they can at their discretion not do the on site repair, so basically the warranty is worthless.
Edited, Feb 19th 2007 4:35pm by Allakhazam
[wowsig]1855[/wowsig]
Allakhazam Defender of Justice wrote:
... If we run a detailed review telling people to not buy Alienware, I guarantee that will affect their sales. I actually don't want to do it because I have preferred over the years to not rock the boat, but I do think this is a serious issue. Had I known the warranty did not cover most issued with my computer, I would not have bought it. So I may decide to not write something up simply because it can have such a significant impact upon this company. Something to sleep on.
I wouldn't mind seeing something like this. Like a tech review of new comp stuff coming.
Allakhazam Defender of Justice wrote:
Smash, we do 300 million page views a month and have over 10 million unique visitors a month. We're currently ranked no 837 in size among all sites of all languages in the world. I seriously doubt any site reaches more PC game players than we do. IGN/Gamestop probably reaches more gamers in general, but more console than PC. If we run a detailed review telling people to not buy Alienware, I guarantee that will affect their sales. I actually don't want to do it because I have preferred over the years to not rock the boat, but I do think this is a serious issue. Had I known the warranty did not cover most issued with my computer, I would not have bought it. So I may decide to not write something up simply because it can have such a significant impact upon this company. Something to sleep on.
Oh and yeah in the fine print of the warranty it says they can at their discretion not do the on site repair, so basically the warranty is worthless.
Edited, Feb 19th 2007 4:35pm by Allakhazam
Oh and yeah in the fine print of the warranty it says they can at their discretion not do the on site repair, so basically the warranty is worthless.
Edited, Feb 19th 2007 4:35pm by Allakhazam
So where's my magazines?
If we run a detailed review telling people to not buy Alienware, I guarantee that will affect their sales.
All due respect, I think you vastly overestimate your ability to effect people's hardware purchasing decisions.
If you disagree, as it appears you do, I think you'd be much better served starting a computer building operation specifically aimed at MMPORG gamers. Why waste all that influence?
:)
Disclaimer:
To make a long story short, I don't take any responsibility for anything I post here. It's not news, it's not truth, it's not serious. It's parody. It's satire. It's bitter. It's angsty. Your mother's a *****. You like to jack off dogs. That's right, you heard me. You like to grab that dog by the bone and rub it like a ski pole. Your dad? Gay. Your priest? Straight. **** off and let me post. It's not true, it's all in good fun. Now go away.
To make a long story short, I don't take any responsibility for anything I post here. It's not news, it's not truth, it's not serious. It's parody. It's satire. It's bitter. It's angsty. Your mother's a *****. You like to jack off dogs. That's right, you heard me. You like to grab that dog by the bone and rub it like a ski pole. Your dad? Gay. Your priest? Straight. **** off and let me post. It's not true, it's all in good fun. Now go away.
I had the same problem with my Sony MD player that I bought from Futureshop. They promised certain things in the warranty and when problems occurred they failed to deliver. I ranted about it here. I am sure it negatively effected their business, nothing to do with DRM and root kits!
Take that Sony.
Take that Sony.
Bode - 100 Holy Paladin - Lightbringer
MentalFrog wrote:
Allakhazam Defender of Justice wrote:
Smash, we do 300 million page views a month and have over 10 million unique visitors a month. We're currently ranked no 837 in size among all sites of all languages in the world. I seriously doubt any site reaches more PC game players than we do. IGN/Gamestop probably reaches more gamers in general, but more console than PC. If we run a detailed review telling people to not buy Alienware, I guarantee that will affect their sales. I actually don't want to do it because I have preferred over the years to not rock the boat, but I do think this is a serious issue. Had I known the warranty did not cover most issued with my computer, I would not have bought it. So I may decide to not write something up simply because it can have such a significant impact upon this company. Something to sleep on.
Oh and yeah in the fine print of the warranty it says they can at their discretion not do the on site repair, so basically the warranty is worthless.
Edited, Feb 19th 2007 4:35pm by Allakhazam
Oh and yeah in the fine print of the warranty it says they can at their discretion not do the on site repair, so basically the warranty is worthless.
Edited, Feb 19th 2007 4:35pm by Allakhazam
So where's my magazines?
Allakhazam Defender of Justice wrote:
Smash, we do 300 million page views a month and have over 10 million unique visitors a month. We're currently ranked no 837 in size among all sites of all languages in the world. I seriously doubt any site reaches more PC game players than we do. IGN/Gamestop probably reaches more gamers in general, but more console than PC. If we run a detailed review telling people to not buy Alienware, I guarantee that will affect their sales. I actually don't want to do it because I have preferred over the years to not rock the boat, but I do think this is a serious issue. Had I known the warranty did not cover most issued with my computer, I would not have bought it. So I may decide to not write something up simply because it can have such a significant impact upon this company. Something to sleep on.
Oh and yeah in the fine print of the warranty it says they can at their discretion not do the on site repair, so basically the warranty is worthless.
Edited, Feb 19th 2007 4:35pm by Allakhazam
Oh and yeah in the fine print of the warranty it says they can at their discretion not do the on site repair, so basically the warranty is worthless.
Edited, Feb 19th 2007 4:35pm by Allakhazam
If you do end up doing the review don't let them buy you out with a refund on the frikken warrenty.
The Glorious GitSlayer wrote:
If you do end up doing the review don't let them buy you out
But then he could buy an even fancier more expensive computer with a even better~er warranty!
Bode - 100 Holy Paladin - Lightbringer
He should just buy the company and fire all the people involved! That'll show em!
Elderon wrote:
He should just buy the company and fire all the people involved! That'll show em!
Too late. Dell already did that.
[wowsig]1855[/wowsig]
I've wanted to do a hardware review section for a while now. Would be nice to review some of the new hardware from a MMORPG-centric perspective. That would be fun.
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
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Allakhazam Defender of Justice wrote:
Elderon wrote:
He should just buy the company and fire all the people involved! That'll show em!
Too late. Dell already did that.
And?
Yeah, I am not impressed with either Alienware's or Dell's customer service. Now that they're practically the same entity I don't see it improving.
In a time of universal deceit, telling the truth is a revolutionary act.
As long as we're ********* my computer is finally on its deathbed, so to speak. I'm not too ticked since I bought it back in '01 and it was probably time, but I need to look into a cheap laptop as a replacement (My translation work usually works best mobile, and besides that I just download a lot of tunes and surf the 'net).
I was thinking Dell since we get a discount through work, but I loved my lil Gateway and it was good to me, so I may go back.
I was thinking Dell since we get a discount through work, but I loved my lil Gateway and it was good to me, so I may go back.
Quote:
Alienware
I stopped there, Alienware sucks ***. My cousin got one a few years ago and it crahses at least once every 3-4 months.
Anyway, is there a possibility you can get them on fraud?
edit: I personally love my sony vaio desktop computer. Got it about 4 or 5 years ago and i've never had a problem. Well, there was that one time where I got my computer to shutdown whenever I played ffxi along with having videos play in wmp. But that was fixed when I discovered I never once updated my video drivers.
Edited, Feb 19th 2007 5:41pm by Deadgye
Dear people I don't like: 凸(â—´―｀â—)凸
A regular tech review section is a good idea. We're trying to expand out front page news and editorials and that would be a useful feature.
[wowsig]1855[/wowsig]
Ok, cool. I'll put out some feelers and see what's available.
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
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