So I recently canceled my everquest 1 subsription and SOE charged for another 6 months anyway. My dad (the credit cards in his name) called his company and they took it off his bill. Now SOE won't allow me to log on to anything, EQ2, station access, anything, until we pay them for the everquest 1 subsricption that we canceled. We call the customer support and we have to jump through hoops to talk to anyone who knows what they're talking about and the CS lady in the call center in india and she refuses to connect us to a supervisor or anyone with any power.
Now I've been a paying customer of SOE for close to 5 years now and this is pathetic, how can they expect to run a business like this? They literally told us that I cannot do anything with my account until we pay them the $90 or so for the everquest subscription that we canceled.
And yes I posted this in the EQ2 forums, but they're barren, and it doesn't technically, completly apply to just a game.