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#27 May 19 2006 at 10:41 AM Rating: Decent
Sir Exodus wrote:
Sir Sassythief wrote:
I'm at work, my whole job is waiting for people to fix there own issues, I'll show you.

Me> Thank you for calling emachine technical support.
Them> My computer froze up.
Me> Please turn off the computer.
Them> It won't turn off, that's what I told you.
Me> Please hold the button infront of the tower for 10-15 seconds.
Them> Is that my screen?
Me> The one you put your CD's into to.
Them> Oh yeah I got it... It just turned off!
Me> Turn it back on please.
Them> It's working! Your my hero thank you.
Me> Thanks for calling have a nice day.



/hotflash

/shudders

/tries to forget

/shudders again


You don't know how bad technical support is until you deal with a barrage of non-english speakers.

ME> Cliquea dos veces ensima de "Internet Explorer."
THEM> En que?
ME> Uhh...en "eeentenet explo-re"



They have a Spanish and French line here, they are in queue allll day so I don't know how they even put up with it. I can assure you that a dollar more an hour is not worth it.
#28 May 19 2006 at 10:43 AM Rating: Good
Drama Nerdvana
******
20,674 posts
I did customer support for a major automaker once. It was kind of interesting. I remember fielding calls that were nothing but complaints about the hinge on the tail gate of a particular truck rusting out. The company kept saying "not our fault, must be wear and tear or local conditions".

9 months later I was fielding calls for the recall on said part.
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