I decided to upgrade my computer a little by upgrading my video card and adding an external hard drive. I went onto Dell's site to see what was compatable with my Dimension 8250. Since I was there anyways, I just decided to order them through them. The site said the products I picked would ship within 24 hours, but the e-mail I got when I ordered them listed March 13th as the shipping date. Annoying, but no problem, I thought. I will just cancel my order and get them somewhere else.
Welcome to Dell Hell. I called customer service and got a lady obviously in India. She was polite enough, but slow. I gave her my order number and other information and after about 10 minutes of fooling around on the computer and getting all types of information from me she said yes indeed they could cancel my order... but not through her. She would need to transfer me to another department. Wonderful.
So on to the next person. I know that English is the primary language in India, but for this person, it was obviously secondary. For 20 minutes I tried to explain to her what I wanted, spelling and respelling my name, order number, e-mail address, etc. over and over. Finally she said she could indeed cancel my order... but not through her. She would transfer me to the person who could do that. Arrgh.
Then I got that sound everyone dreads when dealing with a company like this. A long silence followed by a click and then a dial tone. Yes indeed I had been cut off. 30 minutes on the phone trying to do what should take someone about a minute to do and I was back to square one. I'm beginning to thing Pakistan getting the bomb is definitely a good thing.
But wait there is more. So I dial back customer service and find out that my 30 minutes on the phone had taken me past 10:00 and that was when their phone banks close. So, 30 minutes of customer service hell and I still haven't gotten my order cancelled and now I have to go through it all again tomorrow! Where do you think I will buy by next computer? You can bet it won't be from Dell!
Edited, Fri Feb 24 23:01:49 2006 by Allakhazam