So I check my bill online tonight, around 7:45. Expecting the regular $130-ish bill, I notice $90 in overcharges, taking it to a whopping $228.74 for my phone bill. I have the $20 media package or whatever the **** is to give unlimited data transfer, given I have the MobiTV, use the web while not home, etc. Well I look at what the overages are, and what the f*ck else? I "Went over" my data transfer.
So I'm thinking it's all good, given customer support should be able to strike those overages from my bill once they see my media package. After 45 minutes of waiting for the rep, I get on the line with this ***** who's immediately taking attitude with me, this was when I was still calm and in a somewhat pleasent mood. I explain my situation to her, despite hearing her sigh a dozen like she's some ***** who thinks she's too good for that job.
Once she gets over herself, she pulls up the bill, sees the overages, and sees the media/data package I have with the account, at which point she obviously must see the problem. After a few minutes of her doing something silently (Not talking to her boss, since I could clearly hear here humming, and sighing), she replies that she cannot assist me with my problem, and that those charges are there for appropriate reasons.
I'm no longer calm, I asked "why the ****" those charges were there if they weren't a mistake or if I wasn't misbilled. She answered that she couldn't discuss this with me, and that I had to send a "Formal letter" to some department at Cingular. At this point I can feel the rage flowing through my veins, yelling ensued and so on, when she finally hung up with a snicker, failing to inform me why I'm paying $90 extra dollars to my account this month.
So tomorrow I'm writing a letter and sending it to those ******** Fedex Overnight. I've heard hell stories about Cingular before, but nothing like what I went through just now. What *********