So I check my bill online tonight, around 7:45. Expecting the regular $130-ish bill, I notice $90 in overcharges, taking it to a whopping $228.74 for my phone bill. I have the $20 media package or whatever the **** is to give unlimited data transfer, given I have the MobiTV, use the web while not home, etc. Well I look at what the overages are, and what the f*ck else? I "Went over" my data transfer.
So I'm thinking it's all good, given customer support should be able to strike those overages from my bill once they see my media package. After 45 minutes of waiting for the rep, I get on the line with this ***** who's immediately taking attitude with me, this was when I was still calm and in a somewhat pleasent mood. I explain my situation to her, despite hearing her sigh a dozen like she's some ***** who thinks she's too good for that job.
Once she gets over herself, she pulls up the bill, sees the overages, and sees the media/data package I have with the account, at which point she obviously must see the problem. After a few minutes of her doing something silently (Not talking to her boss, since I could clearly hear here humming, and sighing), she replies that she cannot assist me with my problem, and that those charges are there for appropriate reasons.
I'm no longer calm, I asked "why the ****" those charges were there if they weren't a mistake or if I wasn't misbilled. She answered that she couldn't discuss this with me, and that I had to send a "Formal letter" to some department at Cingular. At this point I can feel the rage flowing through my veins, yelling ensued and so on, when she finally hung up with a snicker, failing to inform me why I'm paying $90 extra dollars to my account this month.
So tomorrow I'm writing a letter and sending it to those ******** Fedex Overnight. I've heard hell stories about Cingular before, but nothing like what I went through just now. What *********
- Forums
- Cross Site
- The Asylum
- Rant: Cingular
Rant: CingularFollow
GreatBadger wrote:
So I check my bill online tonight, around 7:45. Expecting the regular $130-ish bill, I notice $90 in overcharges, taking it to a whopping $228.74 for my phone bill.
Cingular > you
Maybe she can't help you with your problem, but I'll bet her supervisor can.
"I have lost my way
But I hear a tale
About a heaven in Alberta
Where they've got all hell for a basement"
But I hear a tale
About a heaven in Alberta
Where they've got all hell for a basement"
Quote:
Maybe she can't help you with your problem, but I'll bet her supervisor can.
Damn right. The customer service line exists for a reason, and that reason is not to tell you to submit a letter. When I am in those situations, I usually just stick my wife on the phone, since she is a bulldog when it comes to stuff like that. I, on the other hand, am a total *****. (Except when someone talks **** to/about my wife; at that point, I go Wolverine-berserker on that ***.)
I have Cingular and I've not had any problems with them. Well, except for the fact that there aren't any towers near our new house... 
I had a long drawn out issue with cingular involving a transfer from one billing area to another. I was billed in NY while I should have only been billed in MS. Paper bills were turned off, so I never knew. It went to collections (this entire time I had a phone in MS that was still connected, go figure). I contact cingular, I would say 7 or 8 times. Every single time they told me that the supervisor had to fix it, and that he wasn't there right now. They would call me back with an answer. No one ever did. It made me mad as hell, but I did eventually hit the right person and got it worked out.
In any customer service phone situation, if I do not get satisfaction from that person, I immediately go up the chain of command.
When I am first connected, I ask for that person's name and write it down. So if they give me attitude I can inform the next person in the chain of command that I did not appreciate the treatment that I was given and I want satisfaction and so forth and so on.
I had an issue with sprint. I did not get satisfaction from their customer service department nor their supervisor. I went online got the name of the CEO and the COO and wrote them a letter certified. Within a week, I got a personal phone call from the executive offices. It wasn't the answer I wanted but, they provided me with an acceptable explanation, they responded quickly and I received personal apologies from the customer service rep and the surpervisor.
When I am first connected, I ask for that person's name and write it down. So if they give me attitude I can inform the next person in the chain of command that I did not appreciate the treatment that I was given and I want satisfaction and so forth and so on.
I had an issue with sprint. I did not get satisfaction from their customer service department nor their supervisor. I went online got the name of the CEO and the COO and wrote them a letter certified. Within a week, I got a personal phone call from the executive offices. It wasn't the answer I wanted but, they provided me with an acceptable explanation, they responded quickly and I received personal apologies from the customer service rep and the surpervisor.
I've never had a problem with Cingular. Since the hubby and I use SBC for our phone home, internet and satellite TV, we were able to bundle Cingular in with that bill. The couple of times I had a problem with my billing, I had it straightened out with one phone call. Now, Verizon, on the other hand, can get my blood pressure to skyrocket.
Quote:
Exactly the same here, except I found email addresses for most of their board, and attacked that way.
I was going to take that approach as well. After a long period of time googling I could never find CEO or COO emails only the PR guy. I think they do that on purpose.....I'm sure they would get skads of email if they posted their email addresses.
So I just wrote a good ol' old fashioned letter. Typed of course, I'm not that old fashioned.
Edited, Thu Feb 23 12:31:49 2006 by Spirish
So tomorrow I'm writing a letter and sending it to those @#%^s Fedex Overnight. I've heard hell stories about Cingular before, but nothing like what I went through just now. What bullsh*t.
---------------------------------------------------------------
here is what you do. switch to AT&T, t-mobile, or Verizon. when your cingular bill comes, dont pay it. ever. the worst they can do is put it on your credit report which doesnt mean squat as long as you dont have a lot of that type of stuff on it.
all you have to do when it is brought up when you are buyinh a house or car, is tell them it is being contested. end of story. 7 years later, it will drop off your report like it was never there.
tell then (after you get new service) exactly what you are going to do. then they will be happy to "negotiate" a settlement with you.
personally, cell phones are a rip off. once the equipment is up and running, there is no "per call" cost of operating it. they do that because.....they can.
i dont have a cell phone. my wife does, but it does not have instant messaging, video, web access, or any of that other crap. and if she wants to take a picture, she has a digital camera that doesnt cost her 25 cents a shot to save it, or 5 dollars a month. she wants the web? she can wait till she gets home or use the comp at work. she wants video? she can download what she wants onto her creative zen and take it anywhere she likes.
metro pcs here in south florida charges a flat 49 dollars a month and ALL calls are included. unlimited local and long distance. coarse you can only use it in three counties, but it shows you they are jacking up your monthly bill because.......they can.
want to call me? leave a message at my house. mabe ill call back. mabe not. my wife knows where i am, the rest of the world can just wait.
xm radeo? rofl, 15 dollars a month for a glorified mp3 player. tivo? 9 dollars a month for a hard drive to use as a vcr. guess what? toshiba is making a tv with a built in hard drive. by by tivo. wont be for sale in the U.S. for a couple years though even though it is available now over there.
you are fools for having a cell phone. over 1000 dollars a year so you can look whos calling, and switch them over to voice mail cause you dont want to talk to them. could have done that with your home phone for free.
some people need them for work. but teenage kids in school sure as hell dont. you dont need them when you are driving either. you dont need them when you are at work either. you dont need them at all. i know.
just look at pagers now. 5 dollars a month because.......they cant any more. 130 dollars a month? your an idiot.
---------------------------------------------------------------
here is what you do. switch to AT&T, t-mobile, or Verizon. when your cingular bill comes, dont pay it. ever. the worst they can do is put it on your credit report which doesnt mean squat as long as you dont have a lot of that type of stuff on it.
all you have to do when it is brought up when you are buyinh a house or car, is tell them it is being contested. end of story. 7 years later, it will drop off your report like it was never there.
tell then (after you get new service) exactly what you are going to do. then they will be happy to "negotiate" a settlement with you.
personally, cell phones are a rip off. once the equipment is up and running, there is no "per call" cost of operating it. they do that because.....they can.
i dont have a cell phone. my wife does, but it does not have instant messaging, video, web access, or any of that other crap. and if she wants to take a picture, she has a digital camera that doesnt cost her 25 cents a shot to save it, or 5 dollars a month. she wants the web? she can wait till she gets home or use the comp at work. she wants video? she can download what she wants onto her creative zen and take it anywhere she likes.
metro pcs here in south florida charges a flat 49 dollars a month and ALL calls are included. unlimited local and long distance. coarse you can only use it in three counties, but it shows you they are jacking up your monthly bill because.......they can.
want to call me? leave a message at my house. mabe ill call back. mabe not. my wife knows where i am, the rest of the world can just wait.
xm radeo? rofl, 15 dollars a month for a glorified mp3 player. tivo? 9 dollars a month for a hard drive to use as a vcr. guess what? toshiba is making a tv with a built in hard drive. by by tivo. wont be for sale in the U.S. for a couple years though even though it is available now over there.
you are fools for having a cell phone. over 1000 dollars a year so you can look whos calling, and switch them over to voice mail cause you dont want to talk to them. could have done that with your home phone for free.
some people need them for work. but teenage kids in school sure as hell dont. you dont need them when you are driving either. you dont need them when you are at work either. you dont need them at all. i know.
just look at pagers now. 5 dollars a month because.......they cant any more. 130 dollars a month? your an idiot.
Shadowwhatever wrote:
you are fools for having a cell phone. over 1000 dollars a year so you can look whos calling, and switch them over to voice mail cause you dont want to talk to them. could have done that with your home phone for free.
Most people keep a Cell phone and NOT a house phone. So I would hardly call the house phone "free", your paying a phone bill either way. If we didn't have cell phones we would just be arguing with Landline Companies. Short of finding a pay phone in some parking lot to let your guy know who the target is, your getting screwed either way.
Sameidiot wrote:
here is what you do. switch to AT&T, t-mobile, or Verizon. when your cingular bill comes, dont pay it. ever. the worst they can do is put it on your credit report which doesnt mean squat as long as you dont have a lot of that type of stuff on it.
all you have to do when it is brought up when you are buyinh a house or car, is tell them it is being contested. end of story. 7 years later, it will drop off your report like it was never there.
all you have to do when it is brought up when you are buyinh a house or car, is tell them it is being contested. end of story. 7 years later, it will drop off your report like it was never there.
This is the dumbest thing I've heard today. Way to set the bar.
I don't have a phone of any sort at home. It's very liberating.
Most people keep a Cell phone and NOT a house phone. So I would hardly call the house phone "free", your paying a phone bill either way.
-----------------------------------------------
thats just your desiese talking to you. justifying your sickness.
"most" people do not abandon their home phone when they get a cell phone. especially when there is more than "one" person living at the home. and basic service for a home phone is about 29 dollars a month, with bell south, you can also get unlimited long distance for another 20 dollars a month.
"most" people are paying for a cell phone AND a home phone.
as far as ditching the charges, you have to learn, or you will be OWNED by every company you do bussiness with, and make no mistake, a cell phone is about buissnes. YOU have the upper hand. YOU have what they want. YOU CAN take it away from them. YOU need to let them know that under no uncertain terms.
companies, as a practice, WILL DENY they need to help you, especially when money is concerned, because, like the masses of stupid sheep in this country that voted for Bush, over half of you will hang up, thinking your in trouble, and pay the bill anyway cause that is the way the company / politician made you feel.
it is intentional. it is calculated. you can bet they are TRAINED to do JUST THAT. it is a big numbers game. only less than 10 percent of you will take it to the extreme, at which point, the company only has to give 100 percent of what they owe to only 10 percent of the masses they do bussiness with.
religious leaders invented it. fear to get you to comply.
politicains took it to the next level. selling you a box of fear to get you to vote for them so they can "save" you.
HMO,s and insurance companies perfected it. deny first, deny second. if they take it to the extreme, give them what they are intitled to. and only about 10 percent of you will on average in any given industry.
if you dont think for a second it is a calculated stratagy, well, can you say baaaa baaaaa baaaa.
yes, cancell their but. then dont pay the bill when it comes. after a month of nasty grams, call and tell them you are NEVER going to pay it....unless they fix it. yes, it is planned. yes it is calculated. yes, it is an intentional stratagy to get what YOU want.
yes, it is the way to set the bar. empower yourselves. they sure as hell wont. YOU have the power. customer service? ROFL, only because they want to weed out 90 percent of the sheep who will go away and quietly pay. ask to speak to a manager. if that doesnt work, cancell their butts owning them money. then they will listen.
-----------------------------------------------
thats just your desiese talking to you. justifying your sickness.
"most" people do not abandon their home phone when they get a cell phone. especially when there is more than "one" person living at the home. and basic service for a home phone is about 29 dollars a month, with bell south, you can also get unlimited long distance for another 20 dollars a month.
"most" people are paying for a cell phone AND a home phone.
as far as ditching the charges, you have to learn, or you will be OWNED by every company you do bussiness with, and make no mistake, a cell phone is about buissnes. YOU have the upper hand. YOU have what they want. YOU CAN take it away from them. YOU need to let them know that under no uncertain terms.
companies, as a practice, WILL DENY they need to help you, especially when money is concerned, because, like the masses of stupid sheep in this country that voted for Bush, over half of you will hang up, thinking your in trouble, and pay the bill anyway cause that is the way the company / politician made you feel.
it is intentional. it is calculated. you can bet they are TRAINED to do JUST THAT. it is a big numbers game. only less than 10 percent of you will take it to the extreme, at which point, the company only has to give 100 percent of what they owe to only 10 percent of the masses they do bussiness with.
religious leaders invented it. fear to get you to comply.
politicains took it to the next level. selling you a box of fear to get you to vote for them so they can "save" you.
HMO,s and insurance companies perfected it. deny first, deny second. if they take it to the extreme, give them what they are intitled to. and only about 10 percent of you will on average in any given industry.
if you dont think for a second it is a calculated stratagy, well, can you say baaaa baaaaa baaaa.
yes, cancell their but. then dont pay the bill when it comes. after a month of nasty grams, call and tell them you are NEVER going to pay it....unless they fix it. yes, it is planned. yes it is calculated. yes, it is an intentional stratagy to get what YOU want.
yes, it is the way to set the bar. empower yourselves. they sure as hell wont. YOU have the power. customer service? ROFL, only because they want to weed out 90 percent of the sheep who will go away and quietly pay. ask to speak to a manager. if that doesnt work, cancell their butts owning them money. then they will listen.
Quote:
I don't have a phone of any sort at home. It's very liberating.
BARBARIAN!
Quote:
So I check my bill online tonight, around 7:45. Expecting the regular $130-ish bill, I notice $90 in overcharges, taking it to a whopping $228.74 for my phone bill. I have the $20 media package or whatever the sh*t is to give unlimited data transfer, given I have the MobiTV, use the web while not home, etc. Well I look at what the overages are, and what the f*ck else? I "Went over" my data transfer.
First I would call back to speak with a different service rep. Be specific with your questions.
"I have the media package. It was advertised as Unlimited data transfer, why am I being charged for data transfer?" Get the name of the rep and write down everything they tell you (or refuse to tell you). Use this info in whatever letter you decide to write.
Request an itemized bill with datas and times of the data transfer overages. You may have to contact their billing department for this.
Contact any consumer advocate in you area. In my area we have several working for various local news channels. Often time they will get enough complaits about a particular company they will not only help you address the situation, but do a story on it in the evening news.
Baron von Barkingturtle wrote:
I don't have a phone of any sort at home. It's very liberating.
I only have the cell phone, although we are going to be getting Vonage for home, since our cells get absolutely no signal in the house.
I'm not much for talking on the phone, so just having a cell was working fine for me. But every now and then I get in a talking mood, so it will be nice to have a "traditional" phone again, and not have to worry about minutes and airtime.
Recent Visitors: 209
All times are in CST
Anonymous Guests (209)
- Forums
- Cross Site
- The Asylum
- Rant: Cingular
© 2024 Fanbyte LLC