Their customer service seems okay I suppose, and I do like that they will come to you anywhere in the U.S. to fix your computer, instead of having to ship the thing off somewhere. It seems, however, that they are getting frustrated with -me-, which is annoying. I have to pull teeth to get them to come look at my pc.
Heh, on Monday the service guy said "software problem, reinstall windows" so I did. My USB ports still didn't work, so I contacted Dell again. They tell me to reinstall windows. I say forget it! I already did that four hours ago! The guy they are sending is just going to look at the pc...I want him to show up with parts, darn it. I have to be able to print before school starts up again.
24 hour turn around that I supposedly have? Hah. I first contacted them with my issues a week ago, and the problem is still there. I probably won't see service guy #2 until after Christmas.