I actually had to call them and pay them $20 to lead me through the process of uninstalling their piece of **** program from my computer.
I will never ever buy anything with McAfee on it, in fact, I've gone so far as to write negative reviews about the program, sent in letters to Magazines about it, etc.
I had alot of free time at that point in my life.
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I hate McAfee virusscanFollow
I've used SymantecAV for a loooong time. Never had even the slightest quirk with it. It has caught everything including vectors that I tried to sneak in on purpose. Beautiful.
AVG = ****. False positives. Uncaught vectors. Refusing to clean. My school used it as the standard for virus prevention. We had computers with Blaster on them a full year after it came out with AVG's protection. Of course we updated and ran regularly, system wide.
Avast! = Aggrivating memory/resource hog.
Symantec uses like 10mb of memmory and 0% processor. All the time. I notice no hits to performance throught the use. I run all my benchmarks with it on. It reads files as they are accessed so it catches anything put or taken from the hard drive. Outlook, Outlook Express, Thunderbird, anything.
I <3 it.
Edited, Tue Oct 18 11:13:36 2005 by AngryUndead
AVG = ****. False positives. Uncaught vectors. Refusing to clean. My school used it as the standard for virus prevention. We had computers with Blaster on them a full year after it came out with AVG's protection. Of course we updated and ran regularly, system wide.
Avast! = Aggrivating memory/resource hog.
Symantec uses like 10mb of memmory and 0% processor. All the time. I notice no hits to performance throught the use. I run all my benchmarks with it on. It reads files as they are accessed so it catches anything put or taken from the hard drive. Outlook, Outlook Express, Thunderbird, anything.
I <3 it.
Edited, Tue Oct 18 11:13:36 2005 by AngryUndead
Yeah McAfee blows. For the past 2 weeks it freezes during mid scan. Killing my computer. Privacy Service stopped working and would not let me Verify the $35 a year I pay for it. I uninstalled and tried reinstalling from the directions on their web site. It tells me my CD subscription has expired and can not install Privacy service. ITS A FU[/b]CKING FILE I DOWNLOADED FROM THEIR SITE NOT A GODDAMN CD. What a sh[b]it company. If I did not have 6 months of paid service left Id drop em tonight.
I spoke with a service tech last night via Chat and got step by step instructions on uninstalling and re installing there software. Basically VC deleted 2 files that Privacy needs to work. So now I gotta edit my Registry (which I hate) when I get home.
I spoke with a service tech last night via Chat and got step by step instructions on uninstalling and re installing there software. Basically VC deleted 2 files that Privacy needs to work. So now I gotta edit my Registry (which I hate) when I get home.
I use Norton at home and F-Secure at work... Norton is big and bloated and scary, but it does work well. F-Secure's much lighter weight but it has some weird issues.
Do what now?
AngryUndead wrote:
Symantec uses like 10mb of memmory and 0% processor. All the time. I notice no hits to performance throught the use.
Edited, Tue Oct 18 11:13:36 2005 by AngryUndead
then you have it configured improperly. the nav scan can take up to 100% of your CPU and will use well over 100M of ram consistantly if you have it set to live scan as that is the only way to verify that you do not have any infections.
as for AVG giving you all of those false positives and not cleaning anything, that means it got past one of the scanners and disabled the rest of them. hello blaster was one of the first to disable virus scanners.... that means it was not updated or maintained properly.
in both cases, those are USER ERROR or as we like to call them in IT:
id-10-t errors.
when I ordered my McAfee, I had this section in the E-mail
So .. what do I do? I E-mailed those 2 addresses. Now, you all know I called them after they did not respond? (and have been promised my refund) Well low and behold, today I get this E-mail!!!!!
So it appears that McAfee tell you the WRONG E-mail addresses to ask for refunds when you order your bugged software
Norton ... I love you!!!!!
Quote:
McAfee Internet Security Suite 1-year subscription: £ 49.98
Tax: —
Discount: £10.00
Total: £39.98
--------------------------------------------------
Refund policy: We will gladly provide you
a full refund, if your cancellation is within
the first 30 days of the date in the Confirmation Receipt above
--------------------------------------------------
CONTACT CUSTOMER SUPPORT
Email: subscriptions@mcafee.com
Billing Issues: billings@mcafee.com
Phone: 1.408.992.8599, Monday through Friday,
7:00 a.m. to 7:00 p.m. Pacific Time (except holidays).
Fax: 1.972.963.7001
Web Site:
http://uk.mcafee.com/root/redirects/Support.asp?affid=0
Tax: —
Discount: £10.00
Total: £39.98
--------------------------------------------------
Refund policy: We will gladly provide you
a full refund, if your cancellation is within
the first 30 days of the date in the Confirmation Receipt above
--------------------------------------------------
CONTACT CUSTOMER SUPPORT
Email: subscriptions@mcafee.com
Billing Issues: billings@mcafee.com
Phone: 1.408.992.8599, Monday through Friday,
7:00 a.m. to 7:00 p.m. Pacific Time (except holidays).
Fax: 1.972.963.7001
Web Site:
http://uk.mcafee.com/root/redirects/Support.asp?affid=0
So .. what do I do? I E-mailed those 2 addresses. Now, you all know I called them after they did not respond? (and have been promised my refund) Well low and behold, today I get this E-mail!!!!!
Quote:
Dear valued McAfee customer,
Thank you for contacting Mcafee, Inc.
You have written to the email address subscriptions@mcafee.com. This address is no longer used for customer service issues, and this mailbox is no longer monitored.
To make sure you get the fastest, most accurate response possible, please navigate to the link below to see all of your contact options for both customer service, technical support, and our virus removal service.
Our live customer service or technical support agents will be happy to assist you through live one-on-one chat (instant messaging), or you may choose from several other contact options.
http://mcafeehelp.com
This is an automated email. Do not reply to this e-mail as replies directly to this email will not be seen or responded to.
Sincerely,
McAfee Support
Thank you for contacting Mcafee, Inc.
You have written to the email address subscriptions@mcafee.com. This address is no longer used for customer service issues, and this mailbox is no longer monitored.
To make sure you get the fastest, most accurate response possible, please navigate to the link below to see all of your contact options for both customer service, technical support, and our virus removal service.
Our live customer service or technical support agents will be happy to assist you through live one-on-one chat (instant messaging), or you may choose from several other contact options.
http://mcafeehelp.com
This is an automated email. Do not reply to this e-mail as replies directly to this email will not be seen or responded to.
Sincerely,
McAfee Support
So it appears that McAfee tell you the WRONG E-mail addresses to ask for refunds when you order your bugged software
Norton ... I love you!!!!!
wow, now that is just sad and horrid business CS.
OP, chances are there were problems with your system before you tried to install McAfee, sounds like your copy of IE was royally screwed IMHO. Re-installing windows scripting host usually sorts that sort of stuff out.
AVG isn't any good for installing on systems that are infected to begin with and expecting it to remove viruses at the drop of a hat, no scanner's will do that effectivly.
There's a little thing called "safe mode" which you can run a virus scan in and be positive that nasties all get removed. Remember to disable system retore before you scan though.
And guys, you don't need all the extra crap that comes with AV programs these days, Norton are the full evil in this regard. Up-to-date windows, a plain vanilla virus scanner and some common sense is plenty of protection.
AVG isn't any good for installing on systems that are infected to begin with and expecting it to remove viruses at the drop of a hat, no scanner's will do that effectivly.
There's a little thing called "safe mode" which you can run a virus scan in and be positive that nasties all get removed. Remember to disable system retore before you scan though.
And guys, you don't need all the extra crap that comes with AV programs these days, Norton are the full evil in this regard. Up-to-date windows, a plain vanilla virus scanner and some common sense is plenty of protection.
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