when I ordered my McAfee, I had this section in the E-mail
Quote:
McAfee Internet Security Suite 1-year subscription: £ 49.98
Tax: —
Discount: £10.00
Total: £39.98
--------------------------------------------------
Refund policy: We will gladly provide you
a full refund, if your cancellation is within
the first 30 days of the date in the Confirmation Receipt above
--------------------------------------------------
CONTACT CUSTOMER SUPPORT
Email: subscriptions@mcafee.com
Billing Issues: billings@mcafee.com
Phone: 1.408.992.8599, Monday through Friday,
7:00 a.m. to 7:00 p.m. Pacific Time (except holidays).
Fax: 1.972.963.7001
Web Site:
http://uk.mcafee.com/root/redirects/Support.asp?affid=0
So .. what do I do? I E-mailed those 2 addresses. Now, you all know I called them after they did not respond? (and have been promised my refund) Well low and behold, today I get this E-mail!!!!!
Quote:
Dear valued McAfee customer,
Thank you for contacting Mcafee, Inc.
You have written to the email address subscriptions@mcafee.com. This address is no longer used for customer service issues, and this mailbox is no longer monitored.
To make sure you get the fastest, most accurate response possible, please navigate to the link below to see all of your contact options for both customer service, technical support, and our virus removal service.
Our live customer service or technical support agents will be happy to assist you through live one-on-one chat (instant messaging), or you may choose from several other contact options.
http://mcafeehelp.com
This is an automated email. Do not reply to this e-mail as replies directly to this email will not be seen or responded to.
Sincerely,
McAfee Support
So it appears that McAfee tell you the WRONG E-mail addresses to ask for refunds when you order your bugged software
Norton ... I love you!!!!!