sony reaching outFollow

just got a letter from sony yesterday. in it was the map we were promised at launch, and a letter offering a free 10 day trial to come back and check out their advances, starting from the time i log back on.

its nice to see them reaching out. it would have been nicer if they tried reaching out before they started loosing customers though.

reeks a bit of desperation, but atleast it is an acknowledgment of customer importance and a desire to reach out. if companies didnt wait till they were in dire straits before figuring that out, and act accordingly, alot fewer bussiness would reach the dire straits.

i might go check it out just because they asked. still playing WOW atm, and being i only log on for an hour or two mabe 2 times a week, it fits my playstyle. at that rate, i would be stuck in a EQ2 zone for months looking at the same sceanry before moving on. atleast with WOW there are alot more places to go for any particular level.

shrug. might check it out anyway. miss my ogre palidin a little.

EQ2 really didnt turn my fancy, seems a lot of the others on the board either went back to the original EQ or WoW or other MMO's.

SOE first attacked Blizzard for game downtime at launch then they tried a number of different methods to try to win back customers. It would be interesting to see the numbers of customers lost.

Multi Game Forum?

I'm still playing it. I tried the WoW 10 day free trial. WoW was better than I expected it to be, but it was far too easy for anyone who likes to be challenged. I could forsee fast burnout in that game.

EQ2 isn't perfect by a long stretch, but I'm still convinced it's a better game.

And for those of you telling us to go to the gaming forum, hush. Some of us only post in the ***-ylum, so you're stuck with this misplaced thread.

P.S. Hey Nadenu, me and the hubby are still on the Blackburrow server. My main is only level 29. You can catch up in no time.

Edited, Sun Jul 17 11:42:40 2005 by Yanari

I logged in on your server for a little bit the day I reactivated. None of your toons were on atm though. I'll look for you again soon

i think sony did an outstanding job with what they set out to do.

the biggest problem with EQ1 started with the first expansion. in their effort to challenge players, adn adding more and more content to challenge them as they bested the game, they left alot of players behind.

i think sony realized they didnt address this player base enough in EQ2 and probably has made some effort to correct that.

but i think they did it too late. WOW beat them to the punch and did an outstanding job for this playerbase.

i think all gaming companies can learn from this. want to know what the people want? ask the people.

blizzard has a test server where you can duplicate your character on and play to test changes to the game. they get alot of feed back before making the change live.

keping the customer involved. EQ1 would ask, but then, do what they intended anyway even if the feed back was mostly negative. they also lost alot of credibility when they started censoring their web site.

the diferance between then and now is people have a choice now. lots of choices.

im still a little bent with EQ2 however with their bait and switch. they advertised the game as designed for the 2 hour play session. and it is for the first 10 to 15 levels. then it changes to a EQ1 expansion clone. a class dependant "challenge" that leaves alot of people behind if you dont spend ATLEAST 2 hours or more playing.

the letter is nice. and i may actually do the 10 free days. but unless they have gotten rid of the stupid zone access mini raids to move to another area, and made some decent quests that od not require begging for help for more time than you actually play, both, it will be a short trip.