so we have this helpdesk, right? and someone else is on, ok? and it's Martin Luther King Jr. Day and we don't even have a tech to send out in the case that we get a real call. So why did i have to come in, only being asked to ON FRIDAY?!?!
answer: so i could answer the first call of the day, 2 hours into our shifts, to transfer someone to somebody's voicemail, since NO ONE IS HERE.
/vent off
f this place.
and if anyone thinks they owe me a favor (you know who you are, and that you don't exist), keep the posts interesting and often today. danke
running tally:
5 calls:
1 transfer
1 stupid question
3 password resets
same: tho i left for lunch for about 20 min... long time with no call again
Edited, Mon Jan 17 12:51:01 2005 by RolloX
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- yay first call of the day ><
yay first call of the day ><Follow
I used to love working help desk on holidays. 2 dollars extra an hour for sitting on my *** playing flash games and posting on here. Worked out to be a pretty damn sweet deal.
I'm just waiting for my shift to be over in 40 minutes so I can go back home and sleep till tonight.. was up last night way too late.
I'm just waiting for my shift to be over in 40 minutes so I can go back home and sleep till tonight.. was up last night way too late.
Will someone come in halfway through the day and send you home? That's what usually happened to me on holidays.
that guy was already scheduled to work. hence my rage/angst. and he won't even answer the f'ing phone, though it's my view that i'm here to "help him". btw, UPDATE!!!!!! 2nd call.... someone making sure that "quarantined a virus" doesn't mean "WTFPWNED YOUR SYSTEM, U R TEH SUCK!". my closed ticket count is skyrocketing.
Flea, I love your avatar. I grew up watching Homie the Clown on ILC.
My desk hasn't had a single call yet. It's nice working at a college. All of the kids went out drinking and partying last night, so they're gonna sleep till noon or later.
My desk hasn't had a single call yet. It's nice working at a college. All of the kids went out drinking and partying last night, so they're gonna sleep till noon or later.
well we're supporting 3 hospitals and some bs offsite places, and these damn clinical people seem to want to have someone on the floors working EVERY DAY. it's insane.
Today is Martin Luther King Jr day? I thought that was in Febuary.
Oh well. Not that we would get that off anyways. There's nothing but white people here.
Oh well. Not that we would get that off anyways. There's nothing but white people here.
Some people are like slinkies, they aren't really good for anything, but they still bring a smile to your face when you push them down the stairs.
well if your company had purely non-christians working for it, you'd still get christmas. that's kinda bullshi[u][/u]t reasoning. national holiday = national holiday.
I'm off today. My company recently decided it needed to recognize all the differences in all people a bit more, so this is one of our new paid holidays. Yay!
I wish we had support staff today;; My email's on the fritz.
"try rebooting, n00b. then gfy! if that doesn't work, i'll send a tech to wrap the mouse cord around your neck nice and tight."
... common helpdesk response, see if works for your email :)
... common helpdesk response, see if works for your email :)
Quote:
I wish we had support staff today;; My email's on the fritz.
*shakes the magic 8 ball* Says here "User Error".
Some people are like slinkies, they aren't really good for anything, but they still bring a smile to your face when you push them down the stairs.
RolloX the Sly wrote:
"try rebooting, n00b."
Hmmm... no luck...
RolloX the Sly wrote:
"then gfy!"
Ahh, that resolved it.
you're welcome. and yes, we accept tips.
I don't get today off since it's not a real a holiday.
good, then forget your pw and gimme a call. wtf is so hard about remembering a pw!
Plus it's Benjamin Franklin's birthday today! He invented bifocals! And the Franklin wood burning stove! And limited edition commemorative coins!
Belkira wrote:
Wow. Regular ol' Joph fan club in here.
and i think he invented "mint" flavoring
Rollo, if I give you my debit card info can you tell me my PIN? I forgot it.
Quote:
2 dollars extra an hour
Arn't holidays usually double time? You posting from India or something?
Nicroll 65 Assassin
Teltorid 52 Druid
Aude Sapere
Oh hell camp me all you want f**kers. I own this site and thus I own you. - Allakhazam
Teltorid 52 Druid
Aude Sapere
Oh hell camp me all you want f**kers. I own this site and thus I own you. - Allakhazam
absolutely, zidane. no tip on that one either :p
RolloX, whats the most painfully stupid question you get a lot?(beside this one)
eh, we don't usually get too many repeats. most of them are all pretty painful, especially pw resets just based on frequency.
Often my co-workers' dealings with problems over the phone is more painful to overhear. I mean, setting up access to an exchange server in outlook 2000 is on-par with like, breathing? breathing uses more muscles tho. But to listen to them sending out techs instead of walking the user through the 5 clicks and 8 keystrokes involved.... that hurts my brain.
Also we're supposed to be like the "spamblocker" for the rest of the people working here, which means asking any "suspicious people" if this is a sales or survey call, in which case we tell them kindly "GFY" (this is satisfying, but it can be annoying getting them to admit that they fall into one of those categories).
Often my co-workers' dealings with problems over the phone is more painful to overhear. I mean, setting up access to an exchange server in outlook 2000 is on-par with like, breathing? breathing uses more muscles tho. But to listen to them sending out techs instead of walking the user through the 5 clicks and 8 keystrokes involved.... that hurts my brain.
Also we're supposed to be like the "spamblocker" for the rest of the people working here, which means asking any "suspicious people" if this is a sales or survey call, in which case we tell them kindly "GFY" (this is satisfying, but it can be annoying getting them to admit that they fall into one of those categories).
Quote:
whats the most painfully stupid question you get a lot?(
This one as every help desk will attest to is easy.
Caller: My password stopped working.
Tech001: Is your caps lock on?
Caller: Oh, it works now, thanx.
Nicroll 65 Assassin
Teltorid 52 Druid
Aude Sapere
Oh hell camp me all you want f**kers. I own this site and thus I own you. - Allakhazam
Teltorid 52 Druid
Aude Sapere
Oh hell camp me all you want f**kers. I own this site and thus I own you. - Allakhazam
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