OMG, a post from tech support monkeys :o
I work in DSL tech support for a major ISP (can't name, because it's outsourced), and I deal with so many unintelligent people, it makes me sick.
Recently, I've moved up in the company, to a senior tech position, where I answer the questions of the techs you get when you call in as a customer.
In this position, I have realized why tech support has such a bad rep...
Half the people I work with do not know what they are doing, and therefore can not solve the customer's issue.
I can't tell you the number of times I've heard an agent tell me that pinging 169.294.xx.xx doesn't work, or the times I've been told that 192.168.xx.xx is a valid internet IP. And don't get me started about the girl that didn't know how to spell "winver". Apparently, she thought there was a y in it.
Lack of intelligence makes me sick. Complete ignorance makes me cry.
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How many of us do T.S. and think our customers are imbecilesFollow
I spent 45 minutes today trying to explain to a man how to hook up his TV, always fun.
"You have the Red, White, and Yellow cables plugged into the Red, White, and Yellow inputs on the TV right"
"Yes"
"And you have them hooked up to the correct slots in your recievers right?"
"Yes, still not getting a picture"
"Your sure the TV is on Video 1 correct?"
"Yes, one question, I have the red cables matched up, the yellow matches up with the green, and the white goes with the blue, right?"
"Sir are you colorblind"
"No...why?"
Yes all my customers are idiots.
"You have the Red, White, and Yellow cables plugged into the Red, White, and Yellow inputs on the TV right"
"Yes"
"And you have them hooked up to the correct slots in your recievers right?"
"Yes, still not getting a picture"
"Your sure the TV is on Video 1 correct?"
"Yes, one question, I have the red cables matched up, the yellow matches up with the green, and the white goes with the blue, right?"
"Sir are you colorblind"
"No...why?"
Yes all my customers are idiots.
Tech support in the Weebs household consists of a 20 lb hammer, and a positive attitude.
yup, i hate phone support for computers.
yah ask em simple questions like what is the operating system and they reply dell or hp, then you ask them to click on the start button and they have no clue what in the world you are talking about.
those are stupid people.
yah ask em simple questions like what is the operating system and they reply dell or hp, then you ask them to click on the start button and they have no clue what in the world you are talking about.
those are stupid people.
Well I work in a large insuranc office that caters to the scum of the city in secondary insurance. On a daily basis I have people curse me out, dont understand english, are just plain ignorant and people who look like they live in a garbage bin outside in the back.
At the end of my day I feel like I have been banging my head against a wall for ten hours.
At the end of my day I feel like I have been banging my head against a wall for ten hours.
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