The form used by myself was at https://secure.playonline.com/supportus/index.html.
Quote:
Before I begin, I'd like to point out that I am simply a concerned customer stating my views.
That being said, I have something that I'd like to see addressed.
GM Effectiveness - On many an occasion, myself and many others have called a GM when something -outrageous- has happened, only to get no help whatsoever. I'm not sure about the other servers, but on Cerberus, there has been a -massive- rash of MPKing by the Huixiang linkshell. We know that the GMs know about it, as one GM sat there and watched an MPK occur by this LS.
Did anything happen to these people? Has anything happened as of yet, after Huixiang has now possibly MPKed hundreds of people? No.
While I understand that the GMs are simply doing their jobs like you and I do every day, the fact that we know they've watched this occur and have recieved countless complaints every time this happens without action is simply inexcusable. I understand the GMs are bound by certain rules and regulations, designed to protect the players from unfair actions. However, when the violations are this blatent, and when we -know- that the GMs have -watched- it occur, the fact that nothing has been done... well, it brings a sick feeling to my stomach.
I currently have four separate accounts with Square Enix. If something is not done soon to either fix or even acknowledge this problem, then I stand to remove all four accounts from your services, effectively losing $67.80 per month to Square Enix from my coffers. Sure, that's not much to SE... but I can guarantee that if this is allowed to continue, I won't be the only one leaving.
Thank you for your time. In the name of courtesy and respect, I ask that if a response is had, that it not be a form letter. I would rather get nothing in response than an impersonal stream of bits from a computer's storage.
Thank you.
That being said, I have something that I'd like to see addressed.
GM Effectiveness - On many an occasion, myself and many others have called a GM when something -outrageous- has happened, only to get no help whatsoever. I'm not sure about the other servers, but on Cerberus, there has been a -massive- rash of MPKing by the Huixiang linkshell. We know that the GMs know about it, as one GM sat there and watched an MPK occur by this LS.
Did anything happen to these people? Has anything happened as of yet, after Huixiang has now possibly MPKed hundreds of people? No.
While I understand that the GMs are simply doing their jobs like you and I do every day, the fact that we know they've watched this occur and have recieved countless complaints every time this happens without action is simply inexcusable. I understand the GMs are bound by certain rules and regulations, designed to protect the players from unfair actions. However, when the violations are this blatent, and when we -know- that the GMs have -watched- it occur, the fact that nothing has been done... well, it brings a sick feeling to my stomach.
I currently have four separate accounts with Square Enix. If something is not done soon to either fix or even acknowledge this problem, then I stand to remove all four accounts from your services, effectively losing $67.80 per month to Square Enix from my coffers. Sure, that's not much to SE... but I can guarantee that if this is allowed to continue, I won't be the only one leaving.
Thank you for your time. In the name of courtesy and respect, I ask that if a response is had, that it not be a form letter. I would rather get nothing in response than an impersonal stream of bits from a computer's storage.
Thank you.
Edited, Sat Aug 20 14:50:08 2005 by Speedly