Duke Ikkian wrote:
I think the point you're all (or almost) missing is that he got no replies from the dev, AT ALL. A "Not right now, we're having problems and will do it later" could've been enough. Getting no answer, however, IS poor service for a paying customer, whether the service they're asking for is a favor or not. Turin should have gotten at least a reply.
Mistress Darqflame wrote:
Can you imagine how many PM's those guys get? Alla doesn't even check his/read them or reply. I do not know if he emailed him or not. I am done with this thread though...
It's not the job of ANY of the programmers to read PMs from posters or respond to them. When you have a userbase with a million and a half members, and probably more than half of them using the site with some regularity (just a guess), there is a good chance that the handful of people who keep the whole thing running receive more messages (probably many of them inane repeats or spam) than they can be bothered to care about if they are to do their job. The feedback forum exists so that issues that do pertain to their jobs can be reported. Any additional projects are probably assigned through a specific process (like posting on the admin forum, email or chat with other employees).
When I worked for Gateway, we had about 20 people to answer any letters that came in each day. Some days, there weren't that many, but other days, we got slammed. Each type of letter (complaints, charge disputes, rebates, people threatening lawsuits, etc.) went to a specific person who was assigned to work that particular type of issue. I often spoke with angry people asking why I was calling them if they had addressed their letter to the CEO or this or that VP. The answer was simple. It wasn't their job to respond to it, and if they were to do so to each letter addressed to them, they wouldn't have time to do their own jobs. Sometimes we would work with these people for a day, other times I can remember talking to the same person several items a day or week for a few months before resolving their issues, but rarely did anything actually get passed on to the person they wanted to speak with.
The interesting thing about this is shown here:
Fynlar wrote:
name changes are done purely as a favor, and have nothing to do with the premium "service".
The only things the premium service covers are listed on the
Premium Membership Benefits page. Name changes have ALWAYS been done on a whim. Custom titles also used to only be made on a whim. The powers that be felt that custom titles at 10,000 posts was a fun reward, but it's not a system set in stone. I should point out that Turin's wish to change his posting name is probably not without sympathy as Angsty was one of the first people to receive a name change (that I am aware of) See thread:
Hello Admins.
Waiting can be tough, especially if you think no one is paying attention, but whining doesn't always do much to help. Even if Niz didn't see Turin's PM, I'm sure the request is well documented now, so if something comes of it, good... if not, well, at least he tried.