Hi. I dont know if this is the correct way to get help from the moderators or people who run the site but I cant find an e-mail contact. I signed up for premium services yesterday, 04/19/05 so I didnt have to wait 10 hrs for the Blizzard downloader. My credit card was charged but I got an error message when I signed up. My premium service has not been enabled. Did anybody else have this problem? I hope the staff monitors this and can help me out please.
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did you use PayPal to pay for premium?
Arch Duke Kaolian Drachensborn, lvl 95 Ranger, Unrest Server
Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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Tech support forum | FAQ (Support) | Mobile Zam: http://m.zam.com (Premium only)
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4 posts
I dont think so. I wasn't given an option to use Paypal. I just followed the links and put my credit card info in which was billed.
fixed your issue, there was a problem monday and tuesday it seems.
--Illia
Fumus, draco magus incoluit mare.
Myrx - 70 Holy Priest, Myr - 70 Resto Shaman, Gryd - 70 Prot Warrior
Fumus, draco magus incoluit mare.
Myrx - 70 Holy Priest, Myr - 70 Resto Shaman, Gryd - 70 Prot Warrior
Scholar
39 posts
I have the same problem too (paid on tuesday), sent an email with the relevant info to root@allakhazam.com. I can re-send to another address if needed. :P
Edit: typing is hard
-- Z.
Edited, Thu Apr 21 04:29:18 2005 by Zetor
Edit: typing is hard
-- Z.
Edited, Thu Apr 21 04:29:18 2005 by Zetor
4 posts
Thank you! Thank you for the quick responses. Now if only Blizzard would follow suit.
Zetor, please email me the details. to Illia@allak.. thanks.
--Illia
Fumus, draco magus incoluit mare.
Myrx - 70 Holy Priest, Myr - 70 Resto Shaman, Gryd - 70 Prot Warrior
Fumus, draco magus incoluit mare.
Myrx - 70 Holy Priest, Myr - 70 Resto Shaman, Gryd - 70 Prot Warrior
Scholar
39 posts
Done and done. I had to cut'n'paste the statement from the SMS my bank sent me 'cos they STILL don't have their data online, grrr... gotta love living in a 3rd world country pretending to be 1st world.
-- Z.
-- Z.
Scholar
39 posts
Thanks, all is well now... and I gotta echo the previous poster, much better CS than Blizzard. :p
thanks again,
-- Z.
thanks again,
-- Z.
2 posts
I had this same problem and have been emailing all week and getting nowhere.
I renewed my Premium on Monday and the site gave me an error and I received no notification that my renewal had been successful and when I logged in I still wasn't Premium. So I emailed the address that it says to email (allakhazam@allakhazam.com) and got no response.
So I went and tried to renew again on Thursday and immediately got the email verifying the renewal and when I logged in I was Premium again. So then I check my checking account online and I'd been charged the previous evening for the attempt on Monday that never took effect. So now the second attempt is going to be charged as well and I've sent 3 emails now and received no response or even acknowledgement that someone's working on it.
And yes I paid with a Visa, not Paypal. Is there anyone who can direct me to who I should be emailing about this? I know it's only $10 but still..
I renewed my Premium on Monday and the site gave me an error and I received no notification that my renewal had been successful and when I logged in I still wasn't Premium. So I emailed the address that it says to email (allakhazam@allakhazam.com) and got no response.
So I went and tried to renew again on Thursday and immediately got the email verifying the renewal and when I logged in I was Premium again. So then I check my checking account online and I'd been charged the previous evening for the attempt on Monday that never took effect. So now the second attempt is going to be charged as well and I've sent 3 emails now and received no response or even acknowledgement that someone's working on it.
And yes I paid with a Visa, not Paypal. Is there anyone who can direct me to who I should be emailing about this? I know it's only $10 but still..
as mentioned above, email me @ illia@allak.. please
There was a problem with signups processed on monday.
There was a problem with signups processed on monday.
--Illia
Fumus, draco magus incoluit mare.
Myrx - 70 Holy Priest, Myr - 70 Resto Shaman, Gryd - 70 Prot Warrior
Fumus, draco magus incoluit mare.
Myrx - 70 Holy Priest, Myr - 70 Resto Shaman, Gryd - 70 Prot Warrior
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