FFXIV WONT PLAY OPENING MOVIE ~ PLEASE HELPFollow

after updating all my drivers and updating my video bios and direct x ive finally got the game to work perfectly on my gaming laptop. problem is the opening movie wont play, it just starts to load up and goes back to the start menu, does ne one have ne ideas to what would cause this coz my system should be more then enough to play the game. I have an alienware M17x R2 with I7 820, 8gb DDR3 RAM 1333mhz, 1tb harddrive, blu-ray player and 2 ATI RADEON MOBILITY HD5870 1gb each GDR5 Graphic cards in a crossfire configuration directx11. ive tried turning off crossfire, making configuration quality of ffxiv to the lowest, reinstaling FFXIV making shore anti virus and firewalls r off, updating bios and drivers (As said), and have search the net for ne infomation but i cant find anything relating to the issue. i even contacted square enix, and all they said was that to upgrade to a gaming laptop, which it is???? so any ideas will be greatly appreciated coz im out of ideas :( and though not a big deal i really want to know why i cant play it.

what resolution are you running it at? Some cards are having issues above 1080 vertical resolution.

Raist

hey thankyou for the reply :) im running it at 1920x1200 beyond HD but i did set the game congiguration to a lower resolution but didnt help, but i didnt change my computer resolution so ill try that and get back to about the results.

i still havnt solved the issue :( if any one has any clue what could cause this please let me know

Edited, Oct 27th 2010 1:48am by mattmurphy89

Yeah I thought about a fresh instal but I have too much stuff on my laptop that will take forever to instal again. Might do it on holidays when I got more time. But I will try amd and see what they say, thanks for that