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hacked by keylogger twiceFollow

#1 Apr 10 2008 at 8:10 PM Rating: Decent
This is a bit of a long post, but I had to write it all out so anyone who can help me can get a general idea of what happened.

Ok so here's the situation:

My sister plays her wow account on a mac. I use a pc. I login sometimes to play on her account. Last thursday her account was hacked, all her gear/money was gone.

Blizzard was nice enough to restore all of it. I used Ad-Aware, Spybot S&D and avast! Antivirus and cleaned out many trojans/data miners and even found 3 viruses which I removed.

We don't know a lot about macs so we didn't do anything to my sister's computer since we assumed that the possiblity of my pc being keylogged is much bigger than a mac.

She changes her password on both the email and her wow account. The next wednesday I call her and ask her what he pw is so I can play (I thought my pc would be clean). I login and play and this morning my sister tells me that her account has been hacked again but this time the password changed. She manages to use password retrieval and logs in only to find that her character has been moved from shat to terrokar forest and is dead, almost like the hacker used her char to farm gold or something. She changes her password and logs off. 10 min later she tries to login and her pw has changed again. Obviously the hacker noticed the changed password and logged her email to retrieve the password and change it again.

Yesterday, I logged into her WoW account and ALSO her email account so I believe my computer and not her mac has been keylogged.

Now the question is, I have already run Ad-Aware, spybot S&D, and cleaned 3 viruses with my anti-virus. I have always used mozilla firefox but only recently installed the noscript on monday.

What do I have to do to get rid of this keylogger? I don't plan on ever logging on to my sister's account again but I plan on playing over the summer break on my own account so I don't want to get hacked too.

I've already tried everything recommended on the wow keylogger support forum page and it didn't work. how do i know when i'm safe from this keylogger?

SORRY for a long post but I'm really in need of an answer. I'm afraid to do anything on my comp. knowing someone is logging everything.

thanks in advance!!!
#2 Apr 11 2008 at 2:18 AM Rating: Good
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1,719 posts
Instead of running just 1 anti-virii program run a couple such as AVG, Clam, or even microtrends online one. Some keyloggers and malware are designed not to make red flags for scanners.

You can also try apps which monitor port usage for outgoing traffic which you don't authorize. Zonealarm comes to mind on that however zonealarm can be very annoying so if anything use it as a tool to find out the source of your outbound traffic.

From there it's just like any other troubleshooting process just go thru the steps.

Worse case scenario, format and start all over.
#3 Apr 11 2008 at 4:22 AM Rating: Default
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30,086 posts
Backup your data.

Format the drive.

Reinstall windows.

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#4 Apr 11 2008 at 2:05 PM Rating: Decent
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251 posts
xXBijiontXx wrote:
Instead of running just 1 anti-virii program run a couple such as AVG, Clam, or even microtrends online one.

This is not the best thing to do. They can easily conflict with each other and over less protection the just one alone. I would recomend AVG and maybe scanning with the online Trend HouseCall if you want to use two.

Smasharoo wrote:
Backup your data.

Format the drive.

Reinstall windows.

DO THIS
#5 Apr 11 2008 at 3:48 PM Rating: Decent
Ok I guess the only option I have is to back up my hard drive and reinstall windows then.

thx for the help.
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