About 2 weeks ago, I started receiving 100% CPU usage non-stop. It causes major lag in-game, and out. Makes DSL almost like dial-up. I chatted with a online support agent, and was told I may have a worm, hi-jacker, spyware, or virus. Also that I have two options to fix this. He/She then told me I could either format my PC, or buy Window Washer software. Dropped a link to buy the software, then he/she left the chat before explaining any next steps.
My question is, what is the best way to go about curing my PC of whatever is causing the 100% CPU usage? Is the software the best choice? Since it would help prevent future problems. Are both a good idea? How do I go about formating my PC, and is this something I can do from home? Like with those quickRestore system recovery CDs. I'm stumpped and everytime I try to chat with the online tech support people through my PC support links, they drop a link to buy a product and leave. Don't want to buy something again, but not fix anything.
I am currently running Norton Internet Security 2006, and Webroot Spy Sweeper. Any and all information/support offered with be greaty appreciated. On my way to look up more info. about Window Washer software. Wanted to post here, since my problem may be a common well known issue. Sorry if this post causes any lose to Spice supplies. ^^