QQFollow

Run AV scanners and all that jazz.

I hope your ticket helps.

Maybe look into an authenticator after the ticket is done.

/sympathy

I know! It sucks, you feel violated. My hubby was hacked a few weeks ago. We didn't even know it had happen til he got an e-mail from blizzard saying something odd was going on and they temp banned him so he could regain control of his account.

Over all the Account Admin guys are very, very nice but all their automatic reply's and account security stuff will basically make you feel like a criminal.

So One! Are you clean? (at the end of the post I have some useful proggies for that area).
Two absolutely invest in a Authenticator, I know they are hard to get a hold of at times but it is well worth the peace of mind it brings. (Or if you have a next gen phone ~ unlike me! ~ there is the completely FREE Mobil Authenticator App, you can get). Three, be patient which I know can be hard. In our case it took about a week for Blizzard to send everything back via the in-game mail. They gave him back everything he lost (Gear, Mats, Old quest items, etc..) From what I have heard the only things they can't do is restore professions if it were dropped or roll back quests or achievements if the hacking ******* did some.

Even when all was said and done blizzard will send you another e-mail or in-game mail willing to investigate further if you feel there is still something missing.

So I wish you luck in getting everything righted again, it takes time but it will happen! ^^



Here's my default list of helpful and FREE proggies that have been recommended to me over the years by gamers and techies alike.

If you want, you can run HijackThis and post the log here or PM it to me, I'll be happy to look it over and see if anything is running that those scanners didn't pick up (doesn't happen often, but you never know).

Heres an update on the situation.

I got my stuff back with a few changes. I got all of the gear back so that was good, but for mats there were substitutions. I didn't get my arctic furs back :( but I got a ton of ore (titanium and saronite) and even 6 titansteel bars :) I also got a bunch of herbs.

I still haven't found anything on my system, so I'm taking a different approach to entering my password that doesn't involve typing it in. I appreciate all the suggestions and support from everyone here.

I had a couple guildies hacked last summer.

One was particularly annoyed at losing 100+ badges, instead compensated with gems (which presumably hacker spent badges on).

I simply don't understand why Blizz won't return badges, emblems, etc. once they agree that you were indeed hacked. It's not because they can't, but I don't understand their policy on it.

And in the op's case, wtf can't they return the arctic fur? I fail to understand that too.

Sorry to hear about you getting hacked Lastar. I was hacked twice in the same week earlier in the year. I'm pretty sure it was due to me logging into the WoW forums from work. The worst part was that they not only hacked my WoW account and took everything, they also transferred my shammy to another realm the second time they did it. I ended up finding all my level 70+toons sitting in the corner near the entrance to Shadow Labs.

So not only did I have to put in a ticket for them to return all my things (which some of my mats where messed up just like you had happen), but I also had to put one in to get my shammy x-fered back, then another to get him his stuff back since the restoration happened before he was x-fered back.

To add insult to injury, the way they got my password the second time that week was to hack my yahoo e-mail which I had also used from work and was attached to my blizz account and requested a new password. So they got into it twice. Stupid hackers and their goddamn ******* money farmers!

All I need is 5 minutes in a room with them. That's so I'll have 4 minutes to smoke the cigarette after.

QQ indeed! :P

Yeah, as a general rule, NEVER click through an email like that; if you suspect it is legitimate, then login to your account on worldofwarcraft.com directly and look for information there, or contact them by phone/GM for verification. This applies to email of any sort of potentially sensitive information really, I even go so far as to never click through a bank statement email...I'll login and find the statements site myself.

Edited, Apr 7th 2009 2:19pm by Norellicus

There is a couple articles written here on Alla that address the hacking I suggest reading them. I never did find any keyloggers on my system. I'm guessing that my previous password was too easy and I used it in a couple of places. Now I have a different password for WoW and I cut and paste it from a file on my system. Also, I just ordered an Authenticator. They are availiable again. I suggest you get on.

Laster:



I feel for you, but please don't fool yourself in thinking this cut and paste works to avoid keyloggers. Keyloggers are more then capable of reading the clipboard memory and thus the password being copied.

If anything you could try to type in a wrong password and by clicking the mouse at random spots in the typed password delete and correct character by character. That way they would only be able to tell what characters are in your password, but not the sequence.. still all that trouble seems hardly worth it because they can easily find your password by trial and error then..

I know the cut paste thing isn't "full prove" but I plan to continue to use it. I don't think I had a keylogger, just an easy password to guess. I now use a more complicated password that isn't used anywhere else. I also bought one of the Blizzard Authenticators over the weekend, just waiting for it to arrive.

As for getting my stuff back as Galenmoon said they in-game mailed it to me. I got all my gear back but there was differences in the mats I got back. For example I had 22 Arctic Furs before the hack and didn't get any back, but I got a bunch of herbs and ore back which I didn't have before. I sold the titanium ore and made a bunch of gold. I kept the saronite ore and have a friend prospect it when I need a gem. I still have a couple of stacks left too. They also sent me 6 titansteel bars. I think I'll put them on the AH to see how much gold I can get now that the Patch is out. The herbs I'm saving for my Hunter who is an Alchemist.