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Healers made a huge difference.
QFT. Even on my shadow priest, I spend about half of any WSG chasing our flagrunner, making sure he stays alive.
A decent non-twink healer can even turn the tide - I remember one particularly annoying priest before 19 bracket was *entirely* twinks (may have even been pre-cross realm bg's), very little in terms of twink gear but he healed well and his team defended him. If he was there, it was basically a guaranteed loss for Horde.