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Furburglar, have him switch out Spellfire robes for something else. Crafted tailoring sets all scream "target me first, I have no health!," *especially* Spellfire.
More than that, with Spellfire the scream sentence is actualy: "I'm not Frost, no Ice Block to save me from focus fire".
The whole of a Mage on Arenas is ecxatly the CC, that´s the main reason we can play very well on 2x2, but we are not on the top. On 2x2, Arcane/Fire can work because of the burst dmg on at one guy while the other is CCed...but when it comes to geared people with Stamina and Resilience all stacked, you start to feel the pain on criting for almost the same dmg as a normal spl cast. Things become more tactical and the endurance battles are common.
On 5x5 sheep is your Friend...ususally, sheeping a Healer, Counterspelling the other and helping your mates to finish someone off. Sheep on Arena is not only to take one guy off of battle, but to break some casts also. If a Hunter or Lock helps on the healer CCing, you can put a guy out of his whole for a loooong time (or at least, for a precious time).
We can be a focused on DPS on a group, but we actually shine on CC. Unfortunately, there are classes more viable to DPS on Arena than Mages. We suffer too much with LoS (Arcane Missiles helps a little anyway) while Warriors, Rogues and Locks don´t. Also, our lack on indirect dmg and unability to make a sustainable dmg while being hit are the main "downsides" on being a Mage focused only on DPS in Arena. And I'm not counting the mana issues we have if we spam our best tricks.
A little trick for the non-Frost is to not enter with Mana Shield before engaging the battle, making this will prolly make you be the first target.
Hope I could help.