sooo i cant log into my account, not ingame, nor on the battle.net website. it keeps telling me "Login Failed" i went to the password recovery filled in all the crap, got the email with the reset link sent to me, went and put in a new password, it says success now go change your email incase you were hacked blah blah, then i go to log in with the new password, and again, it says login failed both ingame and at the us.battle.net website ><
now what?
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Login Failed??Follow
Call Blizzard. Maybe "they" (the hacker) is resetting your password before you get to change the address? Call blizz, get the change done. Zam doesn't have any way to help beyond telling you to reach out to Blizz :P
Gwenorgan wrote:
Call Blizzard.
That monster in the mirror, he just might be you. -Grover
I'm not sure if you use an authenticator of any sort, but I had a similar issue and followed the steps you followed and still had isses.
Someone suggested that I resync my authenticator, which I did, and all was well in the world.. of warcraft.
Good Luck
edit: thread I had posted with issue.
Edited, Oct 27th 2011 12:41pm by ACLinjury
Someone suggested that I resync my authenticator, which I did, and all was well in the world.. of warcraft.
Good Luck
edit: thread I had posted with issue.
Edited, Oct 27th 2011 12:41pm by ACLinjury
If you do not have an authenticator then you need to get one. If you for some reason can not get an authenticator then we should meet up in game so I can show you my Core Hound pet. Then you can cry.
ACLinjury wrote:
I'm not sure if you use an authenticator of any sort, but I had a similar issue and followed the steps you followed and still had isses.
Someone suggested that I resync my authenticator, which I did, and all was well in the world.. of warcraft.
Good Luck
edit: thread I had posted with issue.
Edited, Oct 27th 2011 12:41pm by ACLinjury
Someone suggested that I resync my authenticator, which I did, and all was well in the world.. of warcraft.
Good Luck
edit: thread I had posted with issue.
Edited, Oct 27th 2011 12:41pm by ACLinjury
i have an authenticator, how do i resync it?
The iPhone app has a resync button, but I'm not aware of a method to resync the key-chain thingy.
Official Authenticator FAQ
Official Mobile Authenticator FAQ
Official Authenticator FAQ
Official Mobile Authenticator FAQ
Please "talk up" if your comprehension white-shifts. I will use simple-happy language-words to help you understand.
When I went away from WoW for about 4 months I had to call Blizzard and have them on the phone with me while I resynced my Authenticator.
I actually had to have them to take the Authenticator off of my account, and re-download the Authenticator app (iPod Touch) and give them my old serial number and the new one before I could even log on.
I actually had to have them to take the Authenticator off of my account, and re-download the Authenticator app (iPod Touch) and give them my old serial number and the new one before I could even log on.
bah, double post.
Edited, Oct 28th 2011 12:34am by PentUpAnger
Edited, Oct 28th 2011 12:34am by PentUpAnger
Actually my girlfriend had to do the same thing, Makes me stay away from phone authenticators
Edited, Oct 28th 2011 1:01am by BeanX
Edited, Oct 28th 2011 1:01am by BeanX
That's odd. I recently had to have them take off one phone authenticator and add a different one, and had no issues. They didn't even ask for the serial number to the old one. Basically, I had purchased a new phone last month, and it died last week. PoS wouldn't turn on, even with it plugged in to the charger. So I went and got a replacement, and called up Blizzard and had it fixed in less than 10 minutes. They just asked me some security questions to verify I was who I said I was.
I know if you have the iPhone app and you have an update for it you need to take the athenticator off your account before you update then reattach it
When I've called to get the authenticator taken off, sometimes they ask for verification, sometimes they don't. I think it depends on the person on the other end, really.
Monkeypeew wrote:
I know if you have the iPhone app and you have an update for it you need to take the athenticator off your account before you update then reattach it
I've never had any problems with software updates to the authenticator app or iOS updates (and I have 2 battle.net accounts, one linked to an iPhone, and one to an iPad). But, before I ever do an iOS update, I back them up and then restore them after the update (I know syncing before and after the update should take care of everything for you, but it doesn't touch app data/settings). To do it, plug in your device and let it sync. Then rightclick on it in iTunes and select backup. After doing the iOS update, let it sync again, then rightclick on it again and select restore from backup.
I started doing this because of loosing my app settings and saved games (my bank role for a single player holdem game mainly) after iOS updates. It was after this that I switched to the mobile authenticator. The only time I have removed it from my account was when I upgraded phones and wanted to switch it to the new one.
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