An Account Recovery Form has been submitted for Battle.net account XXXXXXXX
An Account Recovery Form has been submitted for Battle.net account
What does this mean?
We received a report that this account has been compromised, and we are taking the appropriate steps to help restore your access to this account as quickly as possible.
What steps did we take?
In addition, we opened a Customer Support ticket to restore your World of Warcraft character(s) and item(s). Your ticket number is 19450011. We'll send you another email when the process is complete, which under normal conditions usually takes 10 to 12 working hours (but please allow up to 2 working days). You do not need to open an in-game service ticket.
Why can’t I log into the game?
In some cases, including when the account was used in ways that violated our Terms of Use, you may not be able to log into some login-protected services (such as World of Warcraft) until all restrictions on the account have been removed.
Why can’t I see my ticket on the Blizzard Customer Support web site?
For your protection, in case your account has been compromised, we will not show your ticket on Battle.net until it has been manually reviewed by our Customer Service reps.
What do I need to do now?
We now provide a secure website for you to verify that you have taken the appropriate steps to secure the account, your computer, and your email address. Please go to this site and follow the instructions:
(deleted link)
After that, we hope you can rest a little easier. You've just helped us get you back into World of Warcraft and this Battle.net account as soon as possible.
If you have any additional questions or concerns, our contact information can be found here: (deleted link)
Edited, Sep 28th 2011 12:36pm by tarcom