As noted on the Official Forums, all SOE services will be down for at least 14 hours Monday starting at 11:30 p.m. PDT on Monday, September 24th.
Watch this thread; we will post updates on the progress as they become available.
Meanwhile, join us in the EQ2 Allakhazam IRC Chat!
Edited, Sep 24th 2007 4:08am by Calthine
Edited, Oct 4th 2007 9:05pm by Kaolian
Edited, Oct 4th 2007 11:07pm by Bludwyng
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- REMINDER: SOE Extended Service Downtime on September 24th
REMINDER: SOE Extended Service Downtime on September 24thFollow
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Nothing to report yet!
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Fly High Daevas,
Tamat ~ Andrew Beegle
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48 posts
If I log in before the login servers go down will I stay logged in?
Anyone think this will work?
Anyone think this will work?
This will not work. ALL SOE Servers are going down. This includes all web servers except front pages, all patch/login/game servers for every SOE game, and any other customer service / community servers they have online.
Approx 3:15 to blackout. The reminder posted tonight on the Official Forums:
Quote:
Beginning at 11:30 p.m. PDT on Monday, September 24th, all SOE services will be unavailable so that we can perform significant upgrades to our authentication and account management systems.
Currently we expect this maintenance to take approximately 14 hours. But as first indicated, it could extend to as long as 24. Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible. SOE websites will indeed be inaccessible at that time but there shall be an automatic site redirect that will be continually updated throughout the day as to the progress of the maintenance.
We apologize for this interruption, however when service is resumed you will have an enhanced user experience to manage your accounts at Station.com.
~Gnobrin!
Currently we expect this maintenance to take approximately 14 hours. But as first indicated, it could extend to as long as 24. Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible. SOE websites will indeed be inaccessible at that time but there shall be an automatic site redirect that will be continually updated throughout the day as to the progress of the maintenance.
We apologize for this interruption, however when service is resumed you will have an enhanced user experience to manage your accounts at Station.com.
~Gnobrin!
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And there it goes! SPLAT!
If you hit any SOE URL you get a Station.com message that has Extended Downtime Updates in seven languages. 11:39 PM Pacific, I see:
If you hit any SOE URL you get a Station.com message that has Extended Downtime Updates in seven languages. 11:39 PM Pacific, I see:
Quote:
Beginning at 11:30 p.m. PDT on Monday, September 24th, all SOE services will be unavailable so that we can perform significant upgrades to our authentication and account management systems.
Currently we expect this maintenance to take approximately 14 hours. But, as first indicated, it could extend to as long as 24 hours . Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible. This website will be updated throughout the day as to the progress of the maintenance.
We apologize for this interruption, however when service is resumed we hope to provide you with an enhanced user experience to manage your accounts at Station.com.
Currently we expect this maintenance to take approximately 14 hours. But, as first indicated, it could extend to as long as 24 hours . Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible. This website will be updated throughout the day as to the progress of the maintenance.
We apologize for this interruption, however when service is resumed we hope to provide you with an enhanced user experience to manage your accounts at Station.com.
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As of 7 am cst or cdt or whatever stupid time we're on, there is no change in the status message.
Grimwell will be hitting the scene in a little while, so expect updates.
Grimwell will be hitting the scene in a little while, so expect updates.
SOE Community Manager - EQ2
8 posts
Howdy folks!
So far, so good. Remember that right now no news is good news!
We are still more than a few hours away from the ETA and while I don't intend to update the official information page yet, I will let you candidly know that the teams working on this are not in a panic, and I think my desk is in the wrong building... so I'm going to have to wander off in search of free breakfast. :)
So far, so good. Remember that right now no news is good news!
We are still more than a few hours away from the ETA and while I don't intend to update the official information page yet, I will let you candidly know that the teams working on this are not in a panic, and I think my desk is in the wrong building... so I'm going to have to wander off in search of free breakfast. :)
1 post
Not sure if it is posted any where else, but why is SoE down?
It's not posted anywhere we can see atm the moment. Grimwell said they're doing a huge back end thing that goes across the whole system. It's supposed to integrate a bunch of stuff with the Station.com and be the first step in getting us ready for Launchpad. 2.0.
Edit: I just woke up, but the message is the same as when I went to bed last night :) We're about.... 9 hours into the maintenance.
Edited, Sep 25th 2007 11:31am by Calthine
Edit: I just woke up, but the message is the same as when I went to bed last night :) We're about.... 9 hours into the maintenance.
Edited, Sep 25th 2007 11:31am by Calthine
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9:56am Pacific.. the Extended Downtime Message says...
People have reported they can get into Character Select but servers are locked.
Quote:
Beginning at 11:30 p.m. PDT on Monday, September 24th, all SOE services will be unavailable so that we can perform significant upgrades to our authentication and account management systems.
Currently we expect this maintenance to take approximately 14 hours. But, as first indicated, it could extend to as long as 24 hours . Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible. This website will be updated throughout the day as to the progress of the maintenance.
We apologize for this interruption, however when service is resumed we hope to provide you with an enhanced user experience to manage your accounts at Station.com.
Currently we expect this maintenance to take approximately 14 hours. But, as first indicated, it could extend to as long as 24 hours . Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible. This website will be updated throughout the day as to the progress of the maintenance.
We apologize for this interruption, however when service is resumed we hope to provide you with an enhanced user experience to manage your accounts at Station.com.
People have reported they can get into Character Select but servers are locked.
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NEWS! 10:53am Pacific:
Updated at 10:36 am PDT on 9/25/07
While we had certainly hoped to complete the upgrade operations within a fourteen hour window, things can change fast in an operation of this scale. Our current estimates are that the game servers will come back up at approximately 2:00 PM PDT, and all SOE websites will return by approximately 5:00 PM PDT.
We will update this page hourly to keep you fully informed of our progress, and would like to thank you for your patience during the upgrades.
Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible.
Quote:
Updated at 10:36 am PDT on 9/25/07
While we had certainly hoped to complete the upgrade operations within a fourteen hour window, things can change fast in an operation of this scale. Our current estimates are that the game servers will come back up at approximately 2:00 PM PDT, and all SOE websites will return by approximately 5:00 PM PDT.
We will update this page hourly to keep you fully informed of our progress, and would like to thank you for your patience during the upgrades.
Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible.
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Does this have anything to do with the Raid LAg issue they talked about, or is that another update?
Hi
5 posts
How about the general lag I have been experiencing everywhere all of a sudden?
Raid lag infoz here: http://eq2.allakhazam.com/forum.html?forum=19;mid=1190420849117924240;num=1;page=1
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okey dokey folks.
No new information. This is still the info that's up on the notice page. We'll keep you updated :)
No new information. This is still the info that's up on the notice page. We'll keep you updated :)
Quote:
While we had certainly hoped to complete the upgrade operations within a fourteen hour window, things can change fast in an operation of this scale. Our current estimates are that the game servers will come back up at approximately 2:00 PM PDT, and all SOE websites will return by approximately 5:00 PM PDT.
We will update this page hourly to keep you fully informed of our progress, and would like to thank you for your patience during the upgrades.
Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible.
We will update this page hourly to keep you fully informed of our progress, and would like to thank you for your patience during the upgrades.
Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible.
48 posts
What happened to that hourly updating :-P
I'm sure they meant to. But maybe hourly doesn't mean once an hour to some people.
I'm sure they meant to. But maybe hourly doesn't mean once an hour to some people.
36 posts
Just logged in to permafrost.
2:11pm Pacific, from IRC Chat:
[13:11] Grimwell: Servers are coming up
[13:11] Grimwell: Servers are coming up
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2:24 Pacific, looks like the Official Forums are back.
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Calthine wrote:
2:24 Pacific, looks like the Official Forums are back.
Correction. The forums are up via direct link only.
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Okay, forums are slow but functional. Game is up. LoN is up. Accounts seem to still be down.
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We have a player report the Russian servers are still down.
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1 post
Splitpaw (one of the Euro servers) is playing up too. Can't login, even though the server itself is up.
48 posts
Newest update---
Updated at 5:16pm PDT on 9/25/07
All game servers are up and available for play with the exception of EverQuest Online Adventures. The team is actively working on squaring away the last details necessary to clear out before EQOA is brought back into service.
We would like to take a moment to thank everyone for their patience during the account maintenance upgrade today.
Updated at 5:16pm PDT on 9/25/07
All game servers are up and available for play with the exception of EverQuest Online Adventures. The team is actively working on squaring away the last details necessary to clear out before EQOA is brought back into service.
We would like to take a moment to thank everyone for their patience during the account maintenance upgrade today.
Thanks kloop, I was caulking windows and missed that one.
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