OGamingstore help.Follow

I bought EQ2 recently through OGamingstore, which I saw recommended by multiple sources. This was done under the auspices that once I had done so, my account key would be instantly emailed to me as soon as I contacted the store via "Live Chat". It may seem petty to fix on getting the key immediately, but I really don't want to get the game during the week when I have work to do, so I'm making this last effort to try to figure out why Live Chat doesn't do anything for me.

What happens is that when I click the Live support chat icon, it gives me a prompt asking for my contact information and my question. Rather than taking me into a chat room when I submit this information, however, it closes the window and leaves me staring ogamingstore.com again. I wouldn't be so concerned that this was a problem if I had been doing it regularly over the course of yesterday to no avail.

I know this isn't any kind of ogamingstore forum, so I can only hope to get lucky and someone here knows what's going on. It's about the best chance there is before tomorrow morning.

Thanks in advance.