Problem with Digital Download resolve? TBD (tobe determined)Follow

Ok I posted that my digital download was up to 387 hoursor so. and also looping and all sorts of problems. bottom line, went to Paris, came home and redid the install, after about another 15 tries it took 28 hours to download, and tada, still wont work, after exhaustive emails with SOE it went to a tier 2 team for the following error:verify="D:\live\eq2\framework\core\devices\src\DirectX9RenderDevice.cpp(1001):
Failed to create D3D device for NVIDIA GeForce 7900 GT/GTO.". This is their response.

(it is very long)and my question is has anyone else had this happen?




The following information are solutions to hopefully resolve your crashing issue. These are only suggestions and SOE cannot be liable for any work you perform on your computer.

EverQuest II has detected an unrecoverable error and must shutdown. <verify> c:\test\eq2\framework\core\devices\src\DirectX9RenderDevice.cpp Unable to create D3D device for [Graphics Card]

For users experiencing this problem, many fixes have been reported to solve the problem. However, doing some or all of these fixes out of order can cause new problems. I have therefore created this guide to help users install the fixes in the order least likely to create problems.

The best way to attempt to fix this problem is to do a clean attempt from the ground up. Here are the instructions for installing fixes in the proper order.

1. Know what you have. What you download to fix this depends on what you have in your system. A good program, like Lavalys Everest, can help you determine the motherboard information, while the built-in DirectX tool DXDIAG will tell you what Operating system, DirectX version, and graphics card and driver version you have.

You can get Everest from the following location:

http://www.lavalys.hu/products/download.php?pid=1&lang=en

Under the "Computer" entry, choose "Summary".

A. In the main window, look under Motherboard for Chipset. This will likely be a Via, Intel, SiS, or nVidia chipset. Don't forget which specific chipset you have. Write this down.

The Lavalys Display entry will give you some detailed information, such as your GPU core, and the current and original speed. If you are overclocking, you may want to turn it back down to the original speed.

**Be aware that we do not make or support Everest. The link is here for convenience, and we will not support any problems with or that arise from the use of that program**

B. The DirtectX window is actually a little easier to use for this step, so close Lavalys and click Start->Run and type "DXDIAG" (no quotes). Then press ENTER.

On the System tab, take note of your Operating System (Get the correct version- is it Windows 98, or 98SE? XP Home or Pro?). Write this down.

Look at your DirectX version. It should be 9.0c. If it is not 9.0c, then try downloading 9.0c and then trying the game, this could solve your problem. If it is 9.0c, continue these steps.

C. On the Display tab, you can check your DEVICE NAME. This will tell you the maker (usually nVidia or ATi) as well as which card family, such as GeForce FX or Radeon 9xxx series.

On the right will be the Driver version number. This is important. It should start with 6.14.0010 and the last 4 numbers are the version. Write this down.

2. Now you know what you have. This is where you determine what you need. Please download each of the following, but get the versions for your hardware:

A. DirectX 9.0c redistributable package- this is the same for everyone. You can get it from the link at the bottom of the following page called DirectX 9.0c redist:

http://www.microsoft.com/downloads/details.aspx?FamilyID=0a9b6820-bfbb-4799-9908-d418cdeac197&DisplayLang=en

B. Your chipset drivers. The correct versions of this are incredibly important. Likely sites to find them are as follows:

Intel chipsets:

http://support.intel.com/support/index.htm?iid=HPAGE+header_support&

nVidia chipsets:

http://nvidia.com/content/drivers/drivers.asp

Via chipsets:

http://www.viaarena.com/

SiS chipsets:

http://www.sis.com/download/

C. The recommended drivers for your graphics card and Operating System. The 2 likely places are:

nVidia:

http://nvidia.com/content/drivers/drivers.asp

ATi:

https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=27

D. A driver cleaner program. One such program is Driver Cleaner PE:

http://drivercleaner.net/

3. Now, we start fixing the problem. In order to get everything installed properly, and layered right, follow the steps in this order.

A. Setup the driver cleaner program, but do not have it remove any drivers yet. Just make sure it is installed.

B. Run the DirectX 9.0c redist to the point of extracting the files to a new folder. Finish extracting, but do not run the installer.

C. Now, use the Add/Remove Programs option from the Control Panel to remove your current display drivers (if you have the nVidia GART driver, remove this first).

D. Once the drivers are removed, you will have to restart. When Windows comes up, cancel the installation of the "New Hardware" if it starts.

E. Run the Driver Cleaner program. Make sure you remove the drivers using the nVidia or the ATi option, depending on which card you had.

F. Once this program has finished running, restart the computer.

4. When the computer restarts, hold down F8 to boot into Safe Mode. Choose the normal Safe Mode (or With Networking) but not Safe Mode Command prompt Only.

5. Once in Safe Mode, install the chipset drivers. When the install completes, restart the computer. Again, hold down F8 to re-enter Safe Mode.

**NOTE: If you have an nForce board, and you are offered the install of ForceWare Network Manager or the ForceWare Firewall, you should select NO to the install prompt for these features.**

6. Once back in Safe Mode, run the installer for DirectX out of the folder it created when you extracted it in Step 3 B. When the install completes, restart the computer. Again, hold down F8 to re-enter Safe Mode.

7. Now that we are in Safe Mode again, double-click on the Driver Installer to install the Video Drivers (for some versions of Windows, you cannot install device drivers in Safe Mode. If this is the case for you, cancel the installation when you get the error message, and restart the computer into normal startup mode).

8. When the install completes, restart the computer. You no longer need to enter Safe Mode.

9. Before trying the game, go to your EverQuest II directory. This is usually C:\Program Files\Sony\EverQuest II\ and can be reached from My Computer.

10. Once in this folder, at the top of the window click on View->Arrange Icons By->Type.

11. Now, locate and delete the following files:

A. All files that end in INI. These look like a notepad with a gold gear imposed on it. They will all be in a group, with names like eq2_recent, eq2_default, charactername-servername-eq2-uisettings, and eq2.ini. Select ALL of these, and delete them.

B. Go into the UI folder. Remove any folder or file that is not named "Default" or "Fonts".

C. Back in the main EQ2 folder, locate EverQuest2.exe and delete this.

D. Now close this window.

Restart the game. Let it patch until PLAY lights up, then click on Details->Full Scan. When the Full Scan completes, play the game.
Customer (Venus Rogers) 12/07/2006 09:57 AM
I have not had internet services for the last 6 days, road crew cut dsl line.
At this time, I have not heard from the teir 2 people working on this problem. Game is still with the same problems.

thanks for the input.

well before Doing all they want me to do, I uninstalled the game, and reloaded, and now servers are down,. I wont know if the reload works until servers are up.