Sony's No Customer ServiceFollow

I'm tired of the "NO Customer Service" that Sony provides. I refuse to EVER pay Sony for any online games. I signed up for the "Station Access" at 21.99 per month so I could combine my EQII and SWG accounts as per Sony's Knowledge Base ID #13179. And then followed the information to contact Customer Support (#13167) to "combine multiple game accounts into one station access subcription". So to get established multiple accounts or station names into one station access subscription you have to contact Customer Support. According to Customer Support there is technical issues with linking SWG accounts into Station Access and their techs are working on the issue. OK, no problem, then lets cancell my Station Access because no benefit to pay $21.99 per month if I can't combine my accounts. Then I asked to credit my account for the difference of Station Access and regular EQII only monthly access because Sony billed me. "I'm sorry sir, all charges are final, we do not do refunds or credits". Whoaaa nelly! Sony's NO Customer Service will not ever refund or credit any charges. I'm told I should have called No Customer Service BEFORE I signed up for the Station Access and I would have been told I can't link SWG. But wait, I used Sony's Knowledge Base and researched it first. Both the ID#'s above say I CAN link EQII and SWG into one Station Access. I advised No Customer Service that not crediting me the difference of $7.00 I would cancell the three Sony accounts (one EQII and two SWGs). At this point the Supervisor at Sony NO Customer Service hung up on me. Oh my gawd, that does it, my accounts are now cancelled. Three accounts at $14.99 per month each are no longer income to Sony because they won't refund $7.

Weird, there actually people out there that are willing to keep doing business with a company that won't provide the complete product as advertised. How many of you would buy a gallon of milk for your family only to get three quarts in the bottle? And you went back to the market to have it replaced or refunded and they told you no replacement and no refund. Do you really keep buying your milk from this place? This could apply to any type of product or service. Buy a new or used car, get the car with only three wheels? Would you accept that kind of treatment? This issue could be $7, $70, or 7 cents. The moral issue here is trust in a company to provide the product or service as offered, and when they can't provide those services and they took your money, to offer a refund. This is not the first time Sony No Customer Service has flat out said no, don't care, can't do it, Thank you for playing Everquest, is there anything else I can do for you? Well, you haven't done anything for me yet. Its not like I'm trying to con Sony out of something I don't deserve. I authorized them to take 21.99 out of my checking account for services offered, they can't provide the services. I simply wanted my money back, and I keep playing and paying the reqular monthly charges. Please if any of you really want to pay out your hard earned money and not receive the product, contact me because I have some beautiful ocean front property in Nevada at a cool price. (PS: No refunds on real estate)

If you call your credit card company and tell them the situation they will get your money back. My friend has a similar problem with eq1. He reactived a old account, and of course had to pay the $13 subscription fee. WEll there had been a change during that time (I think it had to do with luclin coming out) and basically his computer would not work with everquest 1. So he canceled immediately and SOE pulled that same crap saying there EULA states no refunds period. Well he called his credit card company and he was told a company CAN NOT refuse to refund you if they do not provide the service in a useable fashion. His credit card company refunded the $13 and that was that.

Yea its only $7 but why should a customer have to pay for SOE's mistake. Now if there had been a big pop up stateing SWG does not work with the all access feature it would be different. I guess they expect a person to read a book of FAQ's before they do anything. That isn't how the legal system works, Id call your credit card company up and get the money refunded.

threaten them with the Better Business Beureau (sp?) and they'll refund it.

Seems to me they don't really care what the customer thinks, but when you slap that BBB thing on them, they'll react pretty quick.

They refunded the extra $14 they charged my credit card when I mentioned the BBB.