I had one petition, and it was answered in a day.
It would have been nice if the answer had been anywhere near the issue I petitioned, but I guess you get your choice between speed and quality. Or, at least the CS department makes that choice for you.
My Orc Mastery trophy poofed from my home. A couple days later, everything else poofed except for a couple pieces of furniture that were stuck in the ceiling and walls--stuck in spots that players couldn't even move them to (I offered a screenshot to show that I wasn't trying to pull one over them). The answer I got was, "Sorry for the server crash and rollback this weekend, we're giving accelerated experience through Monday."
Thanks, ***holes.