SOE Customer ServiceFollow

Is there anyway to get a hold of Sony to inquire about specific questions regarding bugs you have encountered? If so, does anyone have the phone number or email address?

I had some problems with being billed for the bonus pkg that includes EQ and being billed 12.95 for EQ. I called the SOE customer service number, but was put on hold forever. Being long distance, I hung up and did the live chat with a CSR.
Go to this link and click on "help" on the tool bar and it will direct you to the online live chat with a CSR for SOE.
http://eq2players.station.sony.com/en/support_article.vm?label=CustomerServiceContactFAQ

I was told I was double billed because I used a different login for EQ2 than my EQ account and only way to consolidate to take advantage of the bonus pkg was to get banned from on acct, loose the characters and start over.

Just checked out our bank statement and my husband was billed 21.99 plus 12.95 and he DID use the same log in for both accts. It's going to be interesting to see how they fix everybodys billing problems.

Sounds like the Jboot rental fee to me.

sbs pretty much explained the billing, I too have been over charged, a $12.99 and a $21.99. Talked to alot of people who have been just put on hold, guess this has happend to alot of people and they are calling in. I'll just wait a couple more days and call.