Miaa, they are a commercial company with lots of competition, it's a given that they will work 24/7 until fixed, they can't afford not too.
My issue is first they've wiped xp debt, then free playing time. Those two things indicate that this probably isn't going to be fixed tonight. IF this is the case, they should go ahead and say it. We're 12 hours into this downtime, and I think more from Sony would be nice.
Am I gonna get pissed and quit the game? NO
Am I gonna blast sony for lack of customer service? Except for this little rant, NO
I've worked with programmers, and it's always "that won't take long" with the ones I've worked with, no matter how long it ends up taking, so perhaps its just a programmer mentality to think they'll get it fixed sooner than is realistic.
And you programmers out there don't blast me for that comment, I admit to limited experience with VERY good programmers, it's just that their concept of how long a fix can take doesn't always translate into real time well.