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- umm and idea how long servers going to be down?
umm and idea how long servers going to be down?Follow
They still down? I've been at work alot, Chirstmas hours..... :/
28 posts
one thing to remember, this IS a multi-million dollar project to SOE :)
For the peeps that are whining that SOE is doing nothing...please. This is a business to them, and the longer the servers are down the more money they lose. They're doing everythiing humanly possible to get the servers back up and in a good running state ASAP.
For the peeps that are whining that SOE is doing nothing...please. This is a business to them, and the longer the servers are down the more money they lose. They're doing everythiing humanly possible to get the servers back up and in a good running state ASAP.
Nefalu, I believe it. I know they don't like there customers unhappy, I know they are doing they're best to repair everything. Either way they are kinda screwed, they can't win. There customers are already upset, and no matter how fast they get it up, customers are still going to be upset. :(
28 posts
Tot ally true chrosis, that's the downside to having such an addicting game. Addicts are never going to understand when supply can't meet demand.
SOE has a very tough job, with a very tough product. It's not like this is an online version of a RTS or FPS game, where the people (with some noted exceptions) have basically been using the same or very similar game engines for the last 5+ years.
This is a totally new game, with a new set of problems. Nothing can ever be comletely play-tested; with thousands of players, a percentage will always find something the dev team never thought of.
Though I guess a moot point really, since this looks like it's hardware :P
SOE has a very tough job, with a very tough product. It's not like this is an online version of a RTS or FPS game, where the people (with some noted exceptions) have basically been using the same or very similar game engines for the last 5+ years.
This is a totally new game, with a new set of problems. Nothing can ever be comletely play-tested; with thousands of players, a percentage will always find something the dev team never thought of.
Though I guess a moot point really, since this looks like it's hardware :P
The truth is, none of us can do better. So give them credit where it's due.
27 posts
Nef i am beyond someone defending SOE!!! This has to be the Mother of all ***** ups game is less than 2 months old i did the beta and had less downtime the whole Beta experiance than i have had in last 26hours.
Your defense of SOE is more annoying than the lack of information being dispensed by them. Do i think they are sitting on their hands doing nothing NO. I know they are working on problem. what happened to their hourly updates what happened to their own forums the fact their GM/techie/mouthpiec had to use this private Website to dispense information about their issues is close to lunacy as it gets.
I paid for the game hard earned money! I also ran a customer service dept for a water treatment company and if i had a customer complain. I made damm sure he knew what solution was in the works and until it was resolved i alway kept in close contact with them. This is how you should run a "multi-Million dollar company" i was in a mom and pop organization why was i so much better i CARED what my CLIENTS thought so IMHO STFU with your defense of SOE
Your defense of SOE is more annoying than the lack of information being dispensed by them. Do i think they are sitting on their hands doing nothing NO. I know they are working on problem. what happened to their hourly updates what happened to their own forums the fact their GM/techie/mouthpiec had to use this private Website to dispense information about their issues is close to lunacy as it gets.
I paid for the game hard earned money! I also ran a customer service dept for a water treatment company and if i had a customer complain. I made damm sure he knew what solution was in the works and until it was resolved i alway kept in close contact with them. This is how you should run a "multi-Million dollar company" i was in a mom and pop organization why was i so much better i CARED what my CLIENTS thought so IMHO STFU with your defense of SOE
Scholar
32 posts
Sorry to skite... BUT!
EEEEEEEEEEEE!!!! I'm playing!
EEEEEEEEEEEE!!!! I'm playing!
Bored, impatient with the downtime, but have done my best to resist bashing SOE. However, being a huge Meatloaf fan (if you don't know who that is you aren't old enough LOL), I'm sitting here listening to "Life is a lemon and I want my money back"....think we could get meat to substitute SOE for life for everyone spending their time bashing? Could be their theme song lol.
Just a little humor in a very long wait. :)
Just a little humor in a very long wait. :)
13 posts
damn why did i fill up all my character slots? haha i ouldve just started a new char on a nother sever just to get my fix.. but what can i do... ill hvae to go bowling...hmph i hate those smelly shoes
Edited, Sat Dec 18 15:34:12 2004 by theblueboshuda
Edited, Sat Dec 18 15:34:12 2004 by theblueboshuda
13 posts
i know who he is and im only 14 ;)
Rofl, grow up Bewary. (Or however you spell that).
Edited, Sat Dec 18 15:36:25 2004 by thechrosis
Edited, Sat Dec 18 15:36:25 2004 by thechrosis
Blue, there's hope for your generation yet...lol. Seriously, he's like my fave, although TSO is now running a VERY close second. Thanks for the input :).
28 posts
And if SOE had said 10 hours ago...
"we're having serious hardware problems. There is a chance you could lose your character" ...how do you think that would have played on the msg boards? People would be screaming BLOODY MURDER, even if the chance of that happening was SLIM. SOE cannot expect the average player to understand what "a chance" means, because most people lose their mind when it comes to this game. Normally sane, nice RL people become stark raving madmen on these msg boards when they cannot play.
The fact of the matter is the only thing they can do to make the people happy is GET THE SERVERS UP. Nothing, NOTHING but that will satisfy this player base, and you know it.
Yes, you bought this game with your hard-earned money. A whole $49.99 of it, plus the chance to play the game for around 2 CENTS PER HOUR. Stop making it sound like you've got your life savings wrapt up in wether the servers are up in the next hour or not.
Anyway, moot point, if you wanna rail against SOE and yell and scream about how bad their customer service is, fine. You'll still be logging in ASAP when you can.
"we're having serious hardware problems. There is a chance you could lose your character" ...how do you think that would have played on the msg boards? People would be screaming BLOODY MURDER, even if the chance of that happening was SLIM. SOE cannot expect the average player to understand what "a chance" means, because most people lose their mind when it comes to this game. Normally sane, nice RL people become stark raving madmen on these msg boards when they cannot play.
The fact of the matter is the only thing they can do to make the people happy is GET THE SERVERS UP. Nothing, NOTHING but that will satisfy this player base, and you know it.
Yes, you bought this game with your hard-earned money. A whole $49.99 of it, plus the chance to play the game for around 2 CENTS PER HOUR. Stop making it sound like you've got your life savings wrapt up in wether the servers are up in the next hour or not.
Anyway, moot point, if you wanna rail against SOE and yell and scream about how bad their customer service is, fine. You'll still be logging in ASAP when you can.
13 posts
TSO? i probably know who these guys are im just not very good with abbriviated names...yeha i dont knwo i just like music and know a lot of things..
Now If I do lose my character, I'll be really pissed, hehe I can admit that. Level 32 and a 21. Lots of time spent there.
13 posts
haha this wilkl give me an excuse to make a new one... i coudl never settle into one. i finally made a cru and got it up to lvl 16 woot woot new record fomr me... and amde about one gold so i guess i would be a lil peeved if i lost him
28 posts
Oh, I certainly would as well.
From what they're saying, character deletion has not been mentioned. SOME characters will be rolling back up to 12 hours before this started, so they do not lose their quest credits.
I'd freak even if I only lost my active quests, I have like 8 I'm within a mob or 3 of finishing hehe.
From what they're saying, character deletion has not been mentioned. SOME characters will be rolling back up to 12 hours before this started, so they do not lose their quest credits.
I'd freak even if I only lost my active quests, I have like 8 I'm within a mob or 3 of finishing hehe.
13 posts
bha this is really making me mad who the hell is TSO? lol its really racking my brain..your killing me bud can you pleas etell me who that is
Scholar
37 posts
Quote:
I paid for the game hard earned money! I also ran a customer service dept for a water treatment company and if i had a customer complain. I made damm sure he knew what solution was in the works and until it was resolved i alway kept in close contact with them. This is how you should run a "multi-Million dollar company" i was in a mom and pop organization why was i so much better i CARED what my CLIENTS thought so IMHO STFU with your defense of SOE
No offense Bwarey, but this probably is more complicated than a stuck pipe(sorry I mean all respect to you and your past employement). I am also in customer orientated role, and this situation is not as easy to explain to people, especially when you are trying to figure out the problem. This is more like a earthquake hitting that plant you worked in, if that happened people would be screaming at you, and all you would be able to say is, where looking for the broken pipes now. Besides Sony cannot go into to much detail, the head support does not have time to explain it, as he is trouble shooting the problem, to the suppor tech who is providing updates and even if he did, there are too many details to provide. Saying something like, we are trying to rebuild the databases, because the ntfs became corrupted: most people just are not going to understand: so the resonable response is, there is a problem and we are working it is about all you can say in that situation and that is exactly what they did. Most people just will not understand the lingo associated with the techno babble. BTW, correction to my earlier entry, i was not paying attention: Not multi million, but multi billion, and I reiterate, we have more problems with less users, so I am impressed with how well Sony is doing with EQ2. Well I said my beef, I am getting off my box now.
27 posts
NEF i have no problem with their product, The issue is their Customer Service or lack their of. To have someone defend their POOR Treatment of their customers makes me want to scream thats like someone defending Ron Artest or Ricky Williams or Kobe Bryant. And since your so affluent that $49.99 is meaningless why dont you start paying for my account???
Scholar
48 posts
Hey all, those on Neriak, we are good to go!!
Sorry blue, should have spelled that out, they aren't that well known yet - TransSiberian Orchestra. Rock opera like meat always billed his music being, but the REAL THING....we've seen their Christmas tour the last two years running, despite having to drive 5 hours away to see them. They are absolutely awesome, even to this old lady. And my 18 yo nephew is in love with them too.
If you've never heard their music, get a CD and read the story that goes with it, these guys are unique. Beethoven's Last Night is a particular fave.
If you've never heard their music, get a CD and read the story that goes with it, these guys are unique. Beethoven's Last Night is a particular fave.
13 posts
Anyone else noticed that the servers are up but it still says that they're down?
though it seems like i've lost all my money i earned yesterday, a whole 5 silver :P
though it seems like i've lost all my money i earned yesterday, a whole 5 silver :P
7 posts
Got my character back, everything intact and had %7 exp debt which is gone, still have all my stuff, so maybe some good news for those who are still not up :)
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