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Dell Computers with Media Center EditionFollow

#1 Nov 13 2004 at 6:30 PM Rating: Decent
This post is for people having trouble with Dell Computers with Media Center Edition.

I got a new PC from Dell in July. It was packaged with Windows Media Center Edition 2004 and a 64mb ATI All in wonder 9000 low profile card. It won't run EQ, and never will. The last driver ever written for this card was in 10/03. It will not be supported. Not only that MCE 2004 will not accept other cards and the case that I have (dimension 4600) will not hold most cards.

Fear not for all is not lost. The solution to this problem is to call dell customer support and tell them:

1) The card they sold you in an up and coming PC was outdated when they shipped it.
2) The card cannot be upgraded physically according to Dell Customer support, nothing else fits.
3) ATI says it is a Dell made card and they have no recourse for you.
4) You are a graphics professional that cannot work with a card that will never be able to run current software, let alone future software.
5) Please make good on this so that you may continue your relationship with Dell.

It took me one minute and a half last night to get them to give me a full refund for my PC. Good Luck!
#2 Nov 13 2004 at 7:14 PM Rating: Decent
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65 posts
Well, you have three problems here.

1) You looked at a Dell
2) You considered buying a Dell
3) You actually spent money on a Dell

I work with Dells every day. My company, were I work in the IT dept, has over 300 of the things. We are VERY busy trying to keep them running. If you already have a Dell, then yes you can get the game running on it. And you may be lucky to have one of the few that is stable enough to run it. Which considering the number of them that Dell has managed to get out there, the amount of the few is amazingly astounding. But when you are ready to upgrade, you would be better off looking for someone that can help you build your own. You can also find some magazines on it, I have about three of them, all bought within the last 6 mounths.

Dell is a GREAT entry type computer, and no one can beat the warranty they can provide. But what good does the warranty do if its always getting fixed? Or, as in Carivones’ case, scamming the company into refunding your money so that you CAN get a system that will run the game.

Good job by the way Carivone, I’ve had to play hard ball with Dell too.


Edited, Sat Nov 13 19:18:12 2004 by Ddredar
#3 Nov 13 2004 at 9:40 PM Rating: Decent
I actually like Dells.

Our company has over 1000 of them and we just put in 61 servers all on Dell platforms.

However I'd never use one for gaming.

for that i prefer something like http://www.ibuypower.com

or if you wish build your own (i've done enough of that and just don't mind paying for convenience).
#4 Nov 13 2004 at 11:02 PM Rating: Decent
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65 posts
The nice thing about the computer listed on that link you provided, is that they are not very propritary. Even though Dell has moved farther away from the propritary side of thingd, they still are kind of bad about it. Also, IMO, the motherboards they use really suck. And the drivers for them are worse.

The computers at that link you provided lean more towards a custom built system with, from what I glanced at, quality parts. for example, I saw MSI motherboards listed. They are some of the fastest boards available. And when Ive used them to build a custom computers for someone, I have never had a DOA or problem MSI board. On the other hand, I have had way to many DOA FIC boards. So I don't use them anymore.

Edited, Sat Nov 13 23:03:14 2004 by Ddredar
#5 Nov 13 2004 at 11:42 PM Rating: Decent
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113 posts
Actually i just got a dell. Customixed myself though, no way in hell am i gettin one of those, shall we say, "sweet" packages. I gave her a gig of ram, 180g hard drive, 3.2g pentium 4 processor and the beautiful radeon X800. Runs EQ beautifully.
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