SOE EQ2 CE delivery?Follow

i got an email saying they were all delayed at customs at would be out later this week... which would be like 11th 12th or 13th

I called Sony just a moment ago to see if I could still cancel my order, and they said yes I had to do it via the email they sent. So I went in and canceled two orders I had made for the Ce copy. Not like this really hurts Sony, someone else will simply buy it. Now I am waiting to see if I get a confirmation that says they actually cancelled the order, care place any wagers?

I have STILL received NO word from Sony as to when my two copies of CE are going to be shipped.

i would personally suggest to you all for future reference, anything done in a metal case you should order via store NOT online. we had our collectors editions a day before scheduled release at electronics boutique.

hehe WOOT.. walked into CompUSA and they had 2 copies waiting for me at the customer service desk *pats metal tin package sitting on desk*

Tanithulas

Well...

For those still awaiting delivery of CE-DVD product,

https://store.station.sony.com/hardgood.jsp...G-SW1104-CLLCTR

Looks like their original estimate to me was indeed accurate. They won't even start shipping until (maybe) next Monday.

la la la ...

(grinds teeth until they squeek)

Faerless

I gave up. Spent half the day yesterday getting tossed from place to place by SOE before I was finally able to determine for sure that no one knows when it really will ship. I cancelled my order, went to Gamestop, bought it there and started playing last night. Thank you Sony for all the headaches.

" Your package is in the UPS system and is on time with a scheduled delivery date of Nov 17, 2004. "

Yepper! That PRE-ORDER was sure $103.00 well spent. (cough)

I'm just glad that your package is ON TIME. Imagine if it was late... you would have to wait till next year to start playing! You would be one of the first people to join the game and have the new PVP server ready!

What you rec'd on Saturday, November 13 was notification that UPS was informed that there was a pickup available, not the actual pickup notification. I'm sure that you saw this when you clicked on the link in an attempt to track your package on Saturday.

The notification on the 13th was distributed by SOE to temporarily appease those of us who got the royal shaft on the PRE-ORDER deal. This is a well-worn shipping/receiving tactic. You let the carrier know that the package is 'available' for pick up so that you can then notify the customer of shipment when in actual fact the shipment is still sitting on the dock.

Here's my example...

= = = = = S N I P from SOE= = = = =
<my name>,

We are happy to inform you that your recent order at the Station.com Store has
shipped.

You can track the progress of your shipment at the following URL:
http://wwwapps.ups.com/etracking/tracking.cgi?TypeOfInquiryNumber=T&InquiryNumber= <my tracking number>
Please note that it may take UPS some time to update their web site with your
tracking information.

Shipping Details:
Order Number: <my order number>
Shipping Method: UPS.2DA
Ship Date: November 13, 2004
Tracking Number: <my tracking number, again>

Thank you,

Sony Online Entertainment Inc.
www.station.sony.com
= = = = = END S N I P = = = = =

Now, as most individuals already know, UPS does not perform these pickups on Saturdays and hence the actual ship date was in fact today, Monday, November 15 as evidenced by my 'actual' UPS tracking information below.

= = = = = S N I P from UPS= = = = =
Nov 15, 2004 OMAHA, NE, US DEPARTURE SCAN
10:00 P.M.
6:33 P.M. OMAHA, NE, US ORIGIN SCAN
1:20 P.M. US BILLING INFORMATION RECEIVED
= = = = = END S N I P = = = = =

Now, personally I would much rather have had them be honest with us and send us 'REAL' information regarding the true nature of the problem and provide us with accurate information instead of insulting our intelligence further by continuing this farce but, as it's a simple case of a company trying, unsuccessfully, to save face after a glaringly embarrassing mistake that drastically inconvenienced a large number of paying clients I can't really blame them for trying. It's an unfortunately common practice and one that was not at all unexpected, at least by me.

I've come to expect this level of corruption and incompetence from organizations such at this and am therefore not surprised in the least when issues such as this arise. The day that a company actually steps up and addresses this kind of problem in an honest and just fashion I will truly be surprised. Until then, I'll continue to 'expect' the worst and be seldom disappointed.

Faerless

Edited, Tue Nov 16 03:02:43 2004 by Faerless

Edited, Tue Nov 16 03:03:14 2004 by Faerless

Yes, this is a given.

As the 1 week of free play they are 'granting' us for the inconvenience of taking the proverbial shaft clearly shows, they are not intending to spend a red cent more on correcting the problem then their bean counters deem appropriate.

I deliberately didn't go into the compensation issue because that is really the most insulting thing of all.

They only acquired the UPS tracking numbers and sent the e-mail as a means of calming the waters. Unfortunately, someone apparently failed to inform them that the storm is already raging out of control. They would know this but for the fact that you NEED an active EQII account in order to post on the official site. In effect, they are sticking their thumbs in their ears and chanting... "It's only a game... it's only a game... it's only a game..." to themselves until the winds die down.

Faerless


Edited, Tue Nov 16 02:53:42 2004 by Faerless

Edited, Tue Nov 16 02:54:34 2004 by Faerless