Very much bugged, and on at least 2 servers according to the official forums. Incredibly frustrating, but at least there are other things to do while we wait for SE to wake up and realize that this is broken (seriously, not a single peep from anyone from SE and this has been bugged for 4 days now). It's well known that SE doesn't seem to know what "customer support" is, but this is pathetic. Were it a side quest, whatever, but I cannot play my PLD until this is fixed.
Official forums: http://forum.square-enix.com/ffxiv/forums/632 So many threads about this issue.
And according to this http://forum.square-enix.com/ffxiv/threads/94999-NPC-Unresponsive-Francel?p=1320966&viewfull=1#post1320966 at least 5 servers are having this problem now. Seems to be growing.
Edited, Sep 24th 2013 11:41am by Taratru