Character stuck logged in...Follow

With this type of problems occurring this late in the schedule, one would think they would post hourly, or every few hours, on what's happening. Before the official forums curled up, we saw hundreds of pages of stuck players asking for help and looking for some information from the Devs on the ETA for the fix. All we saw posted for NA & EU was that everything was fixed and that you should reboot your client. I'm not sure why they can write-off the issues while there are still testers who have been affected by the issues for 40+ hours now. It doesn't build any confidence with their product if the Devs aren't keeping the testers abreast with any findings or fixes in progress.

Yeah I dunno why they can't just tweet something to calm the masses a bit. Even if Bayohne would say something like "I have no updates, but I'll try to get one" would help. Right now, with no forums, what exactly is the community team doing?

It's a great game, but it's the lack of Devs response to the login issues which is killing their credibility. Some tester's have been locked out for 40+ hours now and the only response that the community received was to restart their client.

I have to say this isn't much of a confidence booster IMO. Not just that there's a massive bug keeping thousands of logging in (or logging out, depending on how you look at it), but the way it's being handled. SE isn't exactly known for their strong communication and support, at least not in the English speaking community. Granted, other games have their own horror stories, but in a situation like this where thousands are unable to log in, I'd expect them to be scrambling to get someone, anyone, to come on as quickly as possible and let people know that they're aware of such a large issue and that they're doing everything they can to fix it. The community who wants to log in and play cares about the game, and many of them would appreciate being shown that the development team cares enough to give them a bit of information.

Right now we have dead official forums, dead beta forums, a twitter page that has not been updated for 7 hours, and a launcher which only has one very vague mention of any issues happening at all which was posted last night. The only reason anyone has any idea of what's going on is due to the community sharing their experiences which each other on forums and putting the pieces together themselves. Despite this issue in no way being a good thing, it would have been a perfect opportunity to show growth in their communication with the player base. Then at least we could say "Well this stinks, but SE has really grown quite a bit in their relations with the player base" rather than "Well this stinks, and SE communication over the issue is just as vague and cryptic as I last remember it."

QFT

Server threshold might be a symptom, but unless there's other information forthcoming I wouldn't say it's a cause of the problem. Put another way, I would expect to hit server threshold because players aren't able to logout properly, not that players aren't able to logout properly due to server threshold.

Also, not all parts of the game are agreeing with each other. Other players I speak with outside the game were able to see that I was offline within minutes of me getting the 3102 error, so at least part of the game knew I wasn't logged in.

Edited, Aug 18th 2013 11:45am by Yunchang

It's quite plausible, Catwho.

Even though they probably will need to take some time to figure out why it's happening, it'd be nice to get a blurb from SE flat out stating what is happening.

Otherwise, it feels like they haven't grown in their problem response capability since the old days of R0 in XI.

I don't buy this excuse when it comes to SE's lack of public response for anything in general. They are a global company with decades of experience. They know what their user base is, what they are complaining about, what they want in terms of response (beyond instant fixes).

I don't know why they don't have a one month trial period for new players.. FFXI offers the first month free...

I think the worst part is since the forums are down they are not communicating with people.. This is the weekend and some people are sitting there hitting refresh instead of doing other things and wasting their weekend, If SE said hey we wont have this fixed for eta of 3 more hours at least we know what is going on.

What is funny is both me and my girlfriend logged out same time yesterday and we are on the same internet connection and she got in and I didn't...

We both logged out with exit game...



Edited, Aug 18th 2013 1:07pm by Nashred

Could you supply a copy of this post from the forum so we can see cause as of right now I cant even log into their beta forums.

SE stands to lose a lot of current and definately alot of potential customers over this. Im livid. If they wipe my work I put into over a stupid server side login error I may be pissed enough to say **** this game, after all I was ****** by SE over 1.0 before