Servers Down?Follow

Ugh, I flushed my DNS like 4 times so far and haven't gotten anywhere. This makes me a sad panda.

Looks like SOE didn't think they were using the .net addresses for anything, but it turned out that they were. This actually is a problem that is more likely to occur the larger and more complex a company's network is. I know that we have a ton of legacy stuff that we shouldn't need and shouldn't be reliant on, but don't dare turn off "just in case". It's actually a pretty massive project to try to figure out what will break if you turn something off (or, in this case, eliminate the routes). So not quite so surprising.

Good Walk thru Don. It worked for me! Thank you.

Why is Sony so determined to patch this additional release when 95% of the players on EQ can't even log in? I am not going to go thru the darn hassle of change anything..... It is SOE's responsibility to get the game up and running. The player should not have to program an ISP into their PC to play the game, for a few hours just to have it shut down for a game patch and fix that is completely silly !

Then we, (the player), have to go back in and reset all the changes we done for a few hours of playtime.... ***** that. Shut the damn game down completely and fix the problem.... that is more of a logical solution I would think.

That would seem to be the ideal time to do a patch.




Wait a couple days, and it will. The problem is that once this sort of thing happens, SOE can't actually fix it directly. Your computer resolves names (like sonyonline.net) to addresses (like 145.230.86.120) by communicating with a dns server, most likely one owned by your ISP (ie: *not* Sony). Those systems get their dns maps from another tier of servers, which get them from another, and another, etc. New namespace additions can take several days to propagate around the internet depending on the update schedule of each server in the chain. When Network Solutions decided to unset the namespace that SOE was no longer paying for, it pushed out that change. As dns servers around the world updated with the new change, any client computer that used them to connect to SOE stopped being able to connect via the name resolution. Fixing this requires reversing the process, which takes time.

Adding to this is that your own client computer will cache addresses it's used recently (so as to reduce calls to your dns server). That's why you need to do the dnsflush. But that will only really help once the dns server you're connected to has the correct name information. Point being that this isn't something that SOE can magically fix. All they can do is get the addresses back and then wait. If you want it to work sooner, you'll have to manually point your computer at a dns server with the correct addresses. There's nothing more they can do at this point.

Understandably first off this was sonys blunder BUT, what kind of business are you running when you let one of your biggest high profile companies you do business with go down like this? i would think twice about ever trusting them with my domains.

i saw tweets from several sony people today stating they are giving us 2 days of free play which for me, will wind up a break even deal by the time i ever get to log in again, maybe even a day loss if it goes the 72hrs they originally mentioned.

I doubt they'd lose players permanently over this, except for MAYBE a handful of people who just started trying out the F2P deal and had the misfortune to run into this. Everyone else has enough time and effort invested that yeah they're pissed not to be able to log in but given that the problem has been solved (never should have occurred, but that rant is well covered elsewhere) and it's just a short-term waiting game, they'll all be back.

Long-time players... well, we've seen similar downtimes due to stupid actions on Sony's part before. We're "inured" to it!

Just this minute logged in, incident free (with Windows 7).

Just got in an account with Windows-Vista 64, incident free with a 92 000 KB update..



Edited, Jul 17th 2014 6:15pm by hexeez