http://www.soe.com/securityupdate/recentupdates.vm
May 12, 2011
We thank you for your patience as we continue to work around the clock to restore our game services. We know this has been a frustrating time for you and appreciate your understanding as we work to confirm the security of our network.
In light of the recent outage of Sony Online Entertainment's game services due to April's cyber-attack, we are committed to compensating our loyal player base for the inconvenience caused by the data breach and lost game time while we improve our security measures.
We are currently in the process of an extensive upgrade to our network to further protect your information from future attacks. It will likely be at least a few more days before we restore our services, and when we come back online, here is what you can expect for each of our game services.
First and foremost, all impacted players will receive 30 days of game time added to the end of the current billing cycle in addition to one day for each day the system is down. Additionally, many games are offering a variety of in-game items and special events to welcome players back once our services resume (per the outline below). This is true for both PC and PlayStation®3 computer entertainment system based products.
DC Universeâ„¢ Online: Batmanâ„¢ and Two-Faceâ„¢ Inspired Masks and 30 Marks of Distinction
Free Realms®: Free daily items (7 to collect)
Clone Wars Adventuresâ„¢: Count Dooku v2 Outfit
EverQuest®: A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains
EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals
Vanguard: Saga of Heroes®: A series of Double XP events
Star Wars Galaxiesâ„¢: Bounty Hunter Statue, a miniature model of Boba Fett's ship, the Slave Iâ„¢
Magic: The Gathering - Tacticsâ„¢: Four of each of these spells: "Ivory Mask", "Duress" and "Angelheart Vial", plus 500 Station Cash
PoxNora®: Limited edition Carrionling, Welcome Back 5K Gold Award Tournaments and two Draft Tournaments, plus 500 Station Cash
For our lifetime subscribers, we'll grant in-game currency; specifically 20,000 coins for Free Realms, 7,500 Galactic Credits for Clone Wars Adventures and 10 Marks of Distinction for DC Universe Online (in addition to the items listed above).
And finally, our Station Access subscribers will receive 500 Station Cash, in addition to the subscription time and items listed above.
Additionally, we announced today that SOE will provide its U.S.-based Station Account holders with complimentary enrollment in an identity theft protection program through Debix, one of the industry's most reputable identity protection firms. For Station Account holders who live outside the U.S., SOE will be offering similar programs, if and as available, and will provide details as they're confirmed for each country or territory.
We continue to work around the clock to restore SOE's services and thank you for your continued patience as we complete our investigation of this criminal attack.
Thank you,
Sony Online Entertainment
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- 5/12/2011 - Sony update - No soup for us
5/12/2011 - Sony update - No soup for usFollow
#2Sizzlefirestarter,
Posted: May 12 2011 at 9:41 PM, Rating: Sub-Default, (Expand Post) R U ******* ******** ME SOE !!!....30 DAYS AT END OF BILLING CYCLE + 1 DAY OF FREE PLAY AND 500 sc....WT HOLY **** U CHEEP BASTARDS!!!!!!!! it better be 2500 Sc at least for the ******* string along tactics u being playing i want to know how many dayzzz this " A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains " is going to be".it better be equal to number of days down!!!
Sizzlefirestarter wrote:
R U @#%^ing sh*tTING ME SOE !!!....30 DAYS AT END OF BILLING CYCLE + 1 DAY OF FREE PLAY AND 500 sc....WT HOLY @#%^ U CHEEP BASTARDS!!!!!!!! it better be 2500 Sc at least for the @#%^ing string along tactics u being playing i want to know how many dayzzz this " A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains " is going to be".it better be equal to number of days down!!!
The only thing Sony owes you is a day of compensation for each day down, nothing more. Everything else is their way of thanking their customers for waiting patiently. If you don't like the rewards, don't play.
Quote:
R U @#%^ing sh*tTING ME SOE !!!....30 DAYS AT END OF BILLING CYCLE + 1 DAY OF FREE PLAY AND 500 sc....WT HOLY @#%^ U CHEEP BASTARDS!!!!!!!! it better be 2500 Sc at least for the @#%^ing string along tactics u being playing i want to know how many dayzzz this " A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains " is going to be".it better be equal to number of days down!!!
Spoiled little prick. I hope they lost your toon when they went down. Free time equal to the time they were down is more than fair.
10k before the site's inevitable death or bust
The World Is Not A Cold Dead Place.
The World Is Not A Cold Dead Place.
Alan Watts wrote:
I am omnipotent insofar as I am the Universe, but I am not an omnipotent in the role of Alan Watts, only cunning
Eske wrote:
I've always read Driftwood as the straight man in varus' double act. It helps if you read all of his posts in the voice of Droopy Dog.
Driftwood wrote:
Quote:
R U @#%^ing sh*tTING ME SOE !!!....30 DAYS AT END OF BILLING CYCLE + 1 DAY OF FREE PLAY AND 500 sc....WT HOLY @#%^ U CHEEP BASTARDS!!!!!!!! it better be 2500 Sc at least for the @#%^ing string along tactics u being playing i want to know how many dayzzz this " A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains " is going to be".it better be equal to number of days down!!!
Spoiled little prick. I hope they lost your toon when they went down. Free time equal to the time they were down is more than fair.
An oldie, but a goodie
Donbayne 100 Rng - Uinian 100 Dru - Breru 100 Sk - Nyenie 82 Brd - Ruusan 76 Clr - Braru 75 Mag - Syqen 100 Shm EQ Stromm/Luclin
I think another incentive would be to give us the opportunity to purchase a ¾ price on a 6 month subscription and a ½ price off on a year. Besides being a generous offer it would also promote game play and population security for a bit. I Feel for SoE’s unfortunate problem and it has affected down time dedicated to my recreational and entertainment play. But with this said, this hack has not helped our dwindling population base. Hopefully SoE will evaluate their current marketing plan an promote EQ to the general public a bit more. Good opportunity for them to take advantage of any press they will get and hopefully a positive feedback from their returning loyal customers.
Edited, May 13th 2011 1:59pm by Vinney
Edited, May 13th 2011 1:59pm by Vinney
Come visit my housing creations 20+ in Cedar Country Meadows, ZEK.
Vinney wrote:
I think another incentive would be to give us the opportunity to purchase a ¾ price on a 6 month subscription and a ½ price off on a year. Besides being a generous offer it would also promote game play and population security for a bit. I Feel for SoE’s unfortunate problem and it has affected down time dedicated to my recreational and entertainment play. But with this said, this hack has not helped our dwindling population base. Hopefully SoE will evaluate their current marketing plan an promote EQ to the general public a bit more. Good opportunity for them to take advantage of any press they will get and hopefully a positive feedback from their returning loyal customers.
Edited, May 13th 2011 1:59pm by Vinney
Edited, May 13th 2011 1:59pm by Vinney
Yes, because the best way to recoup losses is to cut prices and spend money on marketing a 12 year old game.
[/quote]
Yes, because the best way to recoup losses is to cut prices and spend money on marketing a 12 year old game.[/quote]
There is no logic in your statement. Population base was dwindling before the Hack event. I think SoE will be lucky to keep 75% of what was left, if that. So they need to keep their base and they have and keep this base for the future. If you lock up a customer of 6 months this gives you an opportunity to revaluate what is left of their player base and try to improve. Looks like you want SoE to stick a fork into the game now. With your logic, why put the game back on line? Keep what subscription money that is left, and what players had invested in station cash. Just write it off?
Edited, May 13th 2011 2:48pm by Vinney
Yes, because the best way to recoup losses is to cut prices and spend money on marketing a 12 year old game.[/quote]
There is no logic in your statement. Population base was dwindling before the Hack event. I think SoE will be lucky to keep 75% of what was left, if that. So they need to keep their base and they have and keep this base for the future. If you lock up a customer of 6 months this gives you an opportunity to revaluate what is left of their player base and try to improve. Looks like you want SoE to stick a fork into the game now. With your logic, why put the game back on line? Keep what subscription money that is left, and what players had invested in station cash. Just write it off?
Edited, May 13th 2011 2:48pm by Vinney
Come visit my housing creations 20+ in Cedar Country Meadows, ZEK.
1 post
Quote:
We are currently in the process of an extensive upgrade to our network to further protect your information from future attacks. It will likely be at least a few more days before we restore our services, and when we come back online, here is what you can expect for each of our game services.
this is my only issue, it's yet another strong along, why not just say something like. "by this ....(insert date), we should have a good idea when we can bring the game back up, please check back then." that would make me a lot happier, than the every few days, "soon" or "a few more days", they just don't cut it.
Vinney wrote:
There is no logic in your statement. Population base was dwindling before the Hack event. I think SoE will be lucky to keep 75% of what was left, if that. So they need to keep their base and they have and keep this base for the future. If you lock up a customer of 6 months this gives you an opportunity to revaluate what is left of their player base and try to improve. Looks like you want SoE to stick a fork into the game now. With your logic, why put the game back on line? Keep what subscription money that is left, and what players had invested in station cash. Just write it off?
Edited, May 13th 2011 2:48pm by Vinney
My statement had no logic because it was sarcasm. No amount of money is going to breath new life into a 12 year old game. Even if they were to completely rebuild the game from square one, the name and its age will keep people away, and the monetary investment will never be recouped. At this stage in the game, it's being maintained to support its CURRENT customers, nothing more. Cutting subscription prices is only going to appeal to those who are already paying full price, where's the benefit in that for SOE?
Edited, May 13th 2011 12:31pm by Raolan
10 posts
Well at least we got an update-will not hold my breath waiting to get back online lol.
Sounds to me like a couple of the people in this thread must work for Sony.
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
The more ******** they try to do the more things usally is f--ked up has been my exp.
At 60 years old dont try that hes a crying 12 year old bull **** on me like yu did that poor frustrated kid aholes.
Matrondeath-Zek server
Sounds to me like a couple of the people in this thread must work for Sony.
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
The more ******** they try to do the more things usally is f--ked up has been my exp.
At 60 years old dont try that hes a crying 12 year old bull **** on me like yu did that poor frustrated kid aholes.
Matrondeath-Zek server
Quote:
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
You're getting a day of comp for each day down, which is exactly what you paid for. On top of that, you're getting a free month plus extras. What exactly are you complaining about?
Quote:
The more bullsh*t they try to do the more things usally is f--ked up has been my exp.
Welcome to IT, get used to it. But I'm sure you could do better, right?
12 posts
Raolan wrote:
Vinney wrote:
There is no logic in your statement. Population base was dwindling before the Hack event. I think SoE will be lucky to keep 75% of what was left, if that. So they need to keep their base and they have and keep this base for the future. If you lock up a customer of 6 months this gives you an opportunity to revaluate what is left of their player base and try to improve. Looks like you want SoE to stick a fork into the game now. With your logic, why put the game back on line? Keep what subscription money that is left, and what players had invested in station cash. Just write it off?
Edited, May 13th 2011 2:48pm by Vinney
My statement had no logic because it was sarcasm. No amount of money is going to breath new life into a 12 year old game. Even if they were to completely rebuild the game from square one, the name and its age will keep people away, and the monetary investment will never be recouped. At this stage in the game, it's being maintained to support its CURRENT customers, nothing more. Cutting subscription prices is only going to appeal to those who are already paying full price, where's the benefit in that for SOE?
Edited, May 13th 2011 12:31pm by Raolan
I see the logic in this statement; however, EQ is unique albeit old. How many countless players have returned to the game after playing some of the more popular games to recapture some of the nostalgia of former game play and comradery? The other games evidently lacked what those players were expecting in an MMORPG.
rrapidron wrote:
Well at least we got an update-will not hold my breath waiting to get back online lol.
Sounds to me like a couple of the people in this thread must work for Sony.
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
Matrondeath-Zek server
Sounds to me like a couple of the people in this thread must work for Sony.
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
Matrondeath-Zek server
Also a good point . . . I felt a little insulted myself at their offer. Would have been better to give a date when the servers will be back online and then offer their freebies. I know I am tired of being strung along day after day. We need definitive answers on the return of the game. If they can work on "make good" compromises for the players, they can give a date instead of the treating their player base as idiots who are unable to see thru the facade of BS.
Well, the part where they credit of one day for each day the game is down is...nothing.
We are paying for the game while the game is down, so if the game is down for an extended period of time we are not getting the service for which we are paying. So crediting us all one day for each day the srrvice is down gives the players exactly what they are paying for and nothing more. The one day per day credit isnt anything beyond simply supplying the service for payment.
The 30 day free period is where they are offering a gift to the players, and incentive to the players to stay and keep playing/ paying for the game in the future. Its similar to how a restaurant that burned your meal will then give you a free desert or drinks to make up for the problem.
The in game gifts, exp bonus and rare spawn bonus is more of the gift idea...something to try and get people interested in playing the game once it does come back up. They are doing at least something to try and maintain their cutomer base.
As far as getting new people involved in the game...any kind of revamp of the game would only bring in people if it was coupled with an advertising campaign.
EQ gains very few new people because there is NO attempt by SOE to get new people.
When was the last time that anyone saw something EQ related physically in a store? The game is download only now, which limits exposure. And there is never any sort of advertisement in any media.
SOE has our email addresses, would it be a difficult thing for them to have someone on their staff write and occasional update during this time?
Sliggoth
We are paying for the game while the game is down, so if the game is down for an extended period of time we are not getting the service for which we are paying. So crediting us all one day for each day the srrvice is down gives the players exactly what they are paying for and nothing more. The one day per day credit isnt anything beyond simply supplying the service for payment.
The 30 day free period is where they are offering a gift to the players, and incentive to the players to stay and keep playing/ paying for the game in the future. Its similar to how a restaurant that burned your meal will then give you a free desert or drinks to make up for the problem.
The in game gifts, exp bonus and rare spawn bonus is more of the gift idea...something to try and get people interested in playing the game once it does come back up. They are doing at least something to try and maintain their cutomer base.
As far as getting new people involved in the game...any kind of revamp of the game would only bring in people if it was coupled with an advertising campaign.
EQ gains very few new people because there is NO attempt by SOE to get new people.
When was the last time that anyone saw something EQ related physically in a store? The game is download only now, which limits exposure. And there is never any sort of advertisement in any media.
SOE has our email addresses, would it be a difficult thing for them to have someone on their staff write and occasional update during this time?
Sliggoth
Raolan wrote:
Quote:
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
You're getting a day of comp for each day down, which is exactly what you paid for. On top of that, you're getting a free month plus extras. What exactly are you complaining about?
they have paid, they are not getting it in a timely manner, getting compensation at some still yet unknown time.. no matter how you put it, is not a timely manner. the complaint is valid. sony has been stringing us along now for two weeks basically. as my hubby wum put it, if they gave us a general date to check back in on, for when we might find out when the game would be restored.. a lot less people would be irate. to have to check in daily in the hopes of getting date and instead getting "soon" or "a few days" after two weeks is enough. i doubt i will be renewing my subscription the next time around, sony has show a complete disreguard for their customers, i'm sure they don't accept "soon" and "a few more days" from their employees.
20 posts
Quote:
SOE has our email addresses, would it be a difficult thing for them to have someone on their staff write and occasional update during this time?
This.
If it were me, and my product with thousands of subscribers was down with no absolute date when service would be restored, I would at least have the courtesy to let the people paying my salary every year know if service would be restored that day or not.
Scholar
16 posts
Raolan wrote:
Quote:
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
You're getting a day of comp for each day down, which is exactly what you paid for. On top of that, you're getting a free month plus extras. What exactly are you complaining about?
Quote:
The more bullsh*t they try to do the more things usally is f--ked up has been my exp.
Welcome to IT, get used to it. But I'm sure you could do better, right?
Seriously? That is quite enough. You sir, are obviously a complete idiot. My subscription should be rolling around the beginning of next week. As it stands, I will probably be charged for another billing cycle. If the game is still down, I will not be getting what I paid for. If there is a preorder, I pay now to get the game when it comes out. This is no preorder. I am not going to pay now so that two weeks down the line I can finally get what I paid for. In fact if I had a choice, I would stop my billing, but the only way to do that is get a new debit card number which would cost me even more money. And two weeks in an MMO could be the death of interest in said MMO. There are too many other MMOs out there, free and paid. Who says that I still want to play Everquest? In that case, I am being forced to pay for something I do not want. Personally, I paid for an escape. That's what gaming is, no? Escapism they call it. Rest assured I will get that escape eventually, but it's not about eventualities.
By the way, Sony is not offering these incentives to say, "Thanks for being patient", they are offering them to say "We are so sorry, please do not leave us." They could do a lot more than they have listed and they would still lose a lot of people.
Rhiyannon wrote:
Raolan wrote:
Quote:
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
You're getting a day of comp for each day down, which is exactly what you paid for. On top of that, you're getting a free month plus extras. What exactly are you complaining about?
they have paid, they are not getting it in a timely manner, getting compensation at some still yet unknown time.. no matter how you put it, is not a timely manner. the complaint is valid. sony has been stringing us along now for two weeks basically. as my hubby wum put it, if they gave us a general date to check back in on, for when we might find out when the game would be restored.. a lot less people would be irate. to have to check in daily in the hopes of getting date and instead getting "soon" or "a few days" after two weeks is enough. i doubt i will be renewing my subscription the next time around, sony has show a complete disreguard for their customers, i'm sure they don't accept "soon" and "a few more days" from their employees.
What would you prefer, they not take the servers down and ignore the breach so you could continue to play? If that isn't what you want, care to propose a solution to you getting your fix in a timely manner?
There's no set procedure for these things. Systems and software are added/removed/tweaked, settings are adjusted, and things are tested. Once that's done more systems and software are added/removed/tweaked, settings are adjusted, and more testing is done. Once they have found an appropriate balance between security and accessibility, the servers will come back up. You're not getting a set date because one doesn't exist. It's being handled day-by-day and you're being updated day-by-day. What more do you want? And how is checking their Facebook page any different than checking your email? On your end, there's no difference; on their end, there's a huge difference.
Quote:
Seriously? That is quite enough. You sir, are obviously a complete idiot. My subscription should be rolling around the beginning of next week. As it stands, I will probably be charged for another billing cycle. If the game is still down, I will not be getting what I paid for. If there is a preorder, I pay now to get the game when it comes out. This is no preorder. I am not going to pay now so that two weeks down the line I can finally get what I paid for. In fact if I had a choice, I would stop my billing, but the only way to do that is get a new debit card number which would cost me even more money. And two weeks in an MMO could be the death of interest in said MMO. There are too many other MMOs out there, free and paid. Who says that I still want to play Everquest? In that case, I am being forced to pay for something I do not want. Personally, I paid for an escape. That's what gaming is, no? Escapism they call it. Rest assured I will get that escape eventually, but it's not about eventualities.
Care to explain how I'm an idiot? Because I'm not throwing my ignorance around and I actually understand how software development and infosec work? Because I'm not getting irate over a company that is dealing with an incident completely out of their control?
If you want to stop the payment, call Sony. You can also call your bank and tell them to block the payment. Or get a new debit card. If your bank charges you for a new debit card, get a new bank. You have plenty of options, but since none of them are what you want, you're throwing a fit. I don't deal with it from my kid, I'm sure as hell not going to deal with it from some incompetent moron on the internet.
I'm sorry, but the world doesn't cater to you, **** happens. You don't like it, go play another game, there's nothing stopping you.
At this point, I've stopped caring anymore. I've been playing World of Warcraft and Guild Wars with the boyfriend. If the servers go up, then WoW gets cancelled and I'll go back to playing EQ. Until then, I guess I'm forced to play other games. What else can I do? There's no use complaining anymore. They go up when they go up; complaining won't get them up quicker.
EQ1: Gooshy: http://eq.magelo.com/profile/1870652
EQ2: Gwenythe: http://u.eq2wire.com/soe/character_detail/468152233422
EQ2: Gwenythe: http://u.eq2wire.com/soe/character_detail/468152233422
Scholar
16 posts
Raolan wrote:
Rhiyannon wrote:
Raolan wrote:
Quote:
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
You're getting a day of comp for each day down, which is exactly what you paid for. On top of that, you're getting a free month plus extras. What exactly are you complaining about?
they have paid, they are not getting it in a timely manner, getting compensation at some still yet unknown time.. no matter how you put it, is not a timely manner. the complaint is valid. sony has been stringing us along now for two weeks basically. as my hubby wum put it, if they gave us a general date to check back in on, for when we might find out when the game would be restored.. a lot less people would be irate. to have to check in daily in the hopes of getting date and instead getting "soon" or "a few days" after two weeks is enough. i doubt i will be renewing my subscription the next time around, sony has show a complete disreguard for their customers, i'm sure they don't accept "soon" and "a few more days" from their employees.
What would you prefer, they not take the servers down and ignore the breach so you could continue to play? If that isn't what you want, care to propose a solution to you getting your fix in a timely manner?
There's no set procedure for these things. Systems and software are added/removed/tweaked, settings are adjusted, and things are tested. Once that's done more systems and software are added/removed/tweaked, settings are adjusted, and more testing is done. Once they have found an appropriate balance between security and accessibility, the servers will come back up. You're not getting a set date because one doesn't exist. It's being handled day-by-day and you're being updated day-by-day. What more do you want? And how is checking their Facebook page any different than checking your email? On your end, there's no difference; on their end, there's a huge difference.
Quote:
Seriously? That is quite enough. You sir, are obviously a complete idiot. My subscription should be rolling around the beginning of next week. As it stands, I will probably be charged for another billing cycle. If the game is still down, I will not be getting what I paid for. If there is a preorder, I pay now to get the game when it comes out. This is no preorder. I am not going to pay now so that two weeks down the line I can finally get what I paid for. In fact if I had a choice, I would stop my billing, but the only way to do that is get a new debit card number which would cost me even more money. And two weeks in an MMO could be the death of interest in said MMO. There are too many other MMOs out there, free and paid. Who says that I still want to play Everquest? In that case, I am being forced to pay for something I do not want. Personally, I paid for an escape. That's what gaming is, no? Escapism they call it. Rest assured I will get that escape eventually, but it's not about eventualities.
Care to explain how I'm an idiot? Because I'm not throwing my ignorance around and I actually understand how software development and infosec work? Because I'm not getting irate over a company that is dealing with an incident completely out of their control?
If you want to stop the payment, call Sony. You can also call your bank and tell them to block the payment. Or get a new debit card. If your bank charges you for a new debit card, get a new bank. You have plenty of options, but since none of them are what you want, you're throwing a fit. I don't deal with it from my kid, I'm sure as hell not going to deal with it from some incompetent moron on the internet.
I'm sorry, but the world doesn't cater to you, sh*t happens. You don't like it, go play another game, there's nothing stopping you.
Obviously you are throwing your ignorance around because you believe that anything above a day for every day they are down is a thank you. That is just pure ignorance. That, sir, is why you are an idiot. You think I am throwing a fit? You are throwing a fit towards anyone who says anything against Sony. Tell me, did I say anything bad about Sony? Did I cry and whine that I wanted the servers up right this instance? I am content to sit and wait for the servers to come up. If it takes to long, I don't have to play anymore. Simply put.
In the end, the gamers should not be punished. Not by the company they pay to play (which I do not believe is happening), and certainly not by an ignorant Sony Loyalist(which you have proved is the case).
Raolan wrote:
Rhiyannon wrote:
Raolan wrote:
Quote:
I dont expect something for nothing but I DO expect to get what I have paid for in a timely manner.
You're getting a day of comp for each day down, which is exactly what you paid for. On top of that, you're getting a free month plus extras. What exactly are you complaining about?
they have paid, they are not getting it in a timely manner, getting compensation at some still yet unknown time.. no matter how you put it, is not a timely manner. the complaint is valid. sony has been stringing us along now for two weeks basically. as my hubby wum put it, if they gave us a general date to check back in on, for when we might find out when the game would be restored.. a lot less people would be irate. to have to check in daily in the hopes of getting date and instead getting "soon" or "a few days" after two weeks is enough. i doubt i will be renewing my subscription the next time around, sony has show a complete disreguard for their customers, i'm sure they don't accept "soon" and "a few more days" from their employees.
What would you prefer, they not take the servers down and ignore the breach so you could continue to play? If that isn't what you want, care to propose a solution to you getting your fix in a timely manner?
There's no set procedure for these things. Systems and software are added/removed/tweaked, settings are adjusted, and things are tested. Once that's done more systems and software are added/removed/tweaked, settings are adjusted, and more testing is done. Once they have found an appropriate balance between security and accessibility, the servers will come back up. You're not getting a set date because one doesn't exist. It's being handled day-by-day and you're being updated day-by-day. What more do you want? And how is checking their Facebook page any different than checking your email? On your end, there's no difference; on their end, there's a huge difference.
Quote:
Seriously? That is quite enough. You sir, are obviously a complete idiot. My subscription should be rolling around the beginning of next week. As it stands, I will probably be charged for another billing cycle. If the game is still down, I will not be getting what I paid for. If there is a preorder, I pay now to get the game when it comes out. This is no preorder. I am not going to pay now so that two weeks down the line I can finally get what I paid for. In fact if I had a choice, I would stop my billing, but the only way to do that is get a new debit card number which would cost me even more money. And two weeks in an MMO could be the death of interest in said MMO. There are too many other MMOs out there, free and paid. Who says that I still want to play Everquest? In that case, I am being forced to pay for something I do not want. Personally, I paid for an escape. That's what gaming is, no? Escapism they call it. Rest assured I will get that escape eventually, but it's not about eventualities.
Care to explain how I'm an idiot? Because I'm not throwing my ignorance around and I actually understand how software development and infosec work? Because I'm not getting irate over a company that is dealing with an incident completely out of their control?
If you want to stop the payment, call Sony. You can also call your bank and tell them to block the payment. Or get a new debit card. If your bank charges you for a new debit card, get a new bank. You have plenty of options, but since none of them are what you want, you're throwing a fit. I don't deal with it from my kid, I'm sure as hell not going to deal with it from some incompetent moron on the internet.
I'm sorry, but the world doesn't cater to you, sh*t happens. You don't like it, go play another game, there's nothing stopping you.
heh, i honestly debated answering your post.. since you clearly didn't understand my response or other other posters' respose who you quoted as well. then i thought, what the hell will try one more time to make you understand. shall i make it in shorter listed sentences so you will understand? since you clearly didn't understand the last three times now what the complaint was.
you can claim whatever insider knowledge you want about programing...
for such a large international corperation such as sony to not even to be able to give a day, for when those who pay a fee for their services to even check back to find out when there might be a possible resumption of said services, if not an actual day for it, is just plain poor PR and customer services. it is negligent on their part and will cost them even more simple as that and should not be allowed in this day and age.
Edited, May 13th 2011 9:31pm by Rhiyannon
Yup, I'm a Sony loyalist. Haven't played EQ since '07, haven't played EQII in about a year, and just resubscribed to both about a week before the servers went down because none of the other games on the market appeal to me. I guess that makes me a loyalist who bashes on anyone who speaks out against Sony, even though you weren't bashing Sony. Huh, go figure.
For the record, I'm not a Sony loyalist, far from it. My issue is with people who whine and complain about a situation they know nothing about and are to lazy to educate themselves about.
As far as the free month and extras. Call it a gift, a bribe, whatever, it isn't owed to you. The only thing you're owed is the time you have paid for, which you're going to get once the servers come back up. So what was your rant about again? Oh yea, not being able to cancel your billing, which you provided options to in your own rant. So again, what was your rant about?
If you've been wronged so badly, call a lawyer. Let me know how far that gets you.
For the record, I'm not a Sony loyalist, far from it. My issue is with people who whine and complain about a situation they know nothing about and are to lazy to educate themselves about.
As far as the free month and extras. Call it a gift, a bribe, whatever, it isn't owed to you. The only thing you're owed is the time you have paid for, which you're going to get once the servers come back up. So what was your rant about again? Oh yea, not being able to cancel your billing, which you provided options to in your own rant. So again, what was your rant about?
If you've been wronged so badly, call a lawyer. Let me know how far that gets you.
Rhiyannon wrote:
heh, i honestly debated answering your post.. since you clearly didn't understand my response or other other posters' respose who you quoted as well. then i thought, what the hell will try one more time to make you understand. shall i make it in shorter listed sentences so you will understand? since you clearly didn't understand the last three times now what the complaint was.
first... clean your glasses and scroll up and see what my complaint was, cause you missed... again
second... maybe you should look up what the phrase timely manner means.. and oh wait, have to wait for the next one
third... you were the one who attacked the original poster(in a rude and aggresive manner), then attacked myself stupidly, for something i didn't even say.. and after your response to the original poster you got treatedly rudely yourself by yet another.. i don't give a flying f what your knowledge is, when you clearly cannot read a name beside a post.
you can claim whatever insider knowledge you want about programing...
for such a large international corperation such as sony to not even to be able to give a day, for when those who pay a fee for their services to even check back to find out when there might be a possible resumption of said services, if not an actual day for it, is just plain poor PR and customer services. it is negligent on their part and will cost them even more simple as that and should not be allowed in this day and age.
first... clean your glasses and scroll up and see what my complaint was, cause you missed... again
second... maybe you should look up what the phrase timely manner means.. and oh wait, have to wait for the next one
third... you were the one who attacked the original poster(in a rude and aggresive manner), then attacked myself stupidly, for something i didn't even say.. and after your response to the original poster you got treatedly rudely yourself by yet another.. i don't give a flying f what your knowledge is, when you clearly cannot read a name beside a post.
you can claim whatever insider knowledge you want about programing...
for such a large international corperation such as sony to not even to be able to give a day, for when those who pay a fee for their services to even check back to find out when there might be a possible resumption of said services, if not an actual day for it, is just plain poor PR and customer services. it is negligent on their part and will cost them even more simple as that and should not be allowed in this day and age.
Actually I did properly quote you and I was being serious with my question. How would you propose they resolve the situation in a timely manner that they aren't already doing?
My second quote was from somethingblue, not you. Your false assumption, not mine.
As far as a "Timely manner" it means within a reasonable time, or reasonably fast. The key word there is REASONABLE
http://dictionary.reference.com/browse/reasonable
not exceeding the limit prescribed by reason; not excessive: reasonable terms.
What do you consider reasonable for a complete imaging of an entire database and a complete restructuring of an IDS as well as enhanced security protocols and testing? Developing these things from scratch takes months, even years. A few weeks, even a month or two, is nowhere near unreasonable.
Let me repeat this one more time, see if you can keep up.
They can't give you a date because they don't have one.
Catch it that time?
And no, I didn't attack the OP, I was actually quite nice in my original response to the OP. Care to point out where I wasn't?
missjackie wrote:
At this point, I've stopped caring anymore. I've been playing World of Warcraft and Guild Wars with the boyfriend. If the servers go up, then WoW gets cancelled and I'll go back to playing EQ. Until then, I guess I'm forced to play other games. What else can I do? There's no use complaining anymore. They go up when they go up; complaining won't get them up quicker.
Yay, someone with some common sense. Thank you.
12 posts
Quote:
What would you prefer, they not take the servers down and ignore the breach so you could continue to play? If that isn't what you want, care to propose a solution to you getting your fix in a timely manner?
There's no set procedure for these things. Systems and software are added/removed/tweaked, settings are adjusted, and things are tested. Once that's done more systems and software are added/removed/tweaked, settings are adjusted, and more testing is done. Once they have found an appropriate balance between security and accessibility, the servers will come back up. You're not getting a set date because one doesn't exist. It's being handled day-by-day and you're being updated day-by-day. What more do you want? And how is checking their Facebook page any different than checking your email? On your end, there's no difference; on their end, there's a huge difference.
We are not complete idiots about the procedures regarding software and how it's a day to day thing. But SoE did not update us daily. Until today, their official sites still had the May 4th message. And what if a person did not have a Facebook account? Even now, will someone please estimate what a few days mean? I love playing EQ and I miss it but now it's starting to get really aggravating with promises that can't be upheld.
Eikare wrote:
Quote:
What would you prefer, they not take the servers down and ignore the breach so you could continue to play? If that isn't what you want, care to propose a solution to you getting your fix in a timely manner?
There's no set procedure for these things. Systems and software are added/removed/tweaked, settings are adjusted, and things are tested. Once that's done more systems and software are added/removed/tweaked, settings are adjusted, and more testing is done. Once they have found an appropriate balance between security and accessibility, the servers will come back up. You're not getting a set date because one doesn't exist. It's being handled day-by-day and you're being updated day-by-day. What more do you want? And how is checking their Facebook page any different than checking your email? On your end, there's no difference; on their end, there's a huge difference.
We are not complete idiots about the procedures regarding software and how it's a day to day thing. But SoE did not update us daily. Until today, their official sites still had the May 4th message. And what if a person did not have a Facebook account? Even now, will someone please estimate what a few days mean? I love playing EQ and I miss it but now it's starting to get really aggravating with promises that can't be upheld.
http://www.facebook.com/SOE You don't need a Facebook account to check it and it's being updated daily, or near daily.
The main page most likely isn't being updated because it's been down/being worked on. The same reason they aren't emailing everyone, because the database is likely down/being worked on as well. Doing that requires the systems which were compromised to be brought online and put back on the network, which is extremely counter productive to the work that's being done.
As far as "A few days", it probably means that the initial systems are being brought back online and being tested. It's a vague date because they can't give an exact one.
Quote:
but now it's starting to get really aggravating with promises that can't be upheld.
No promises have been made, only estimations. And this is exactly the reason they aren't willing to go out on a limb and produce a date. If they miss it, people will have a fit.
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