http://www.infosecurity-us.com/view/17753/sony-hires-investigators-after-hack-of-customer-data/
Comments? Posted this at the bottom. Sorry for duplicate post.
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Sony Offline Until End of MayFollow
"Insanity is doing the same thing over and over and expecting different results"
8 posts
Old news. Not the end of May though. Most are expecting PSN and maybe SOE to come back up within the next week.
www.facebook.com/soe
Edited, May 6th 2011 11:13am by Darrith
www.facebook.com/soe
Edited, May 6th 2011 11:13am by Darrith
I hope you are right! The article was only 2 days old. Nothing to the contrary has been posted on that particular site. However, I know that SoE was warned that they will suffer another attack should they come back online this weekend. Sorry I can't link the source of the information, but if you are keeping up with it the way I am...you probably already read this somewhere.
"Insanity is doing the same thing over and over and expecting different results"
The article is a mix of rehashed old information and a mix of "new" info that sites no source, meaning it's crap.
As far as them being attacked again if they come up this week, that would have to be the most blatantly ignorant thing anyone could possibly do. They do realize every government agency and security firm with a vested interest is watching the system right now, right?
And with all do respect, if you had an undisclosed source that actually had a clue as to what they were talking about, you wouldn't be here talking about it.
As far as them being attacked again if they come up this week, that would have to be the most blatantly ignorant thing anyone could possibly do. They do realize every government agency and security firm with a vested interest is watching the system right now, right?
And with all do respect, if you had an undisclosed source that actually had a clue as to what they were talking about, you wouldn't be here talking about it.
8 posts
I mean the stuff in the article was older than the date they posted it. And the "end of May" thing came out of nowhere, as in not from any official statement afaik. I keep up with the gaming news pretty much as it comes out on the Neogaf forums. The thing is though, there hasn't been much news on SOE, just PSN. But I expect when one comes up the other will at the same time or soon after. Should be within the next week as about a week ago Sony said PSN would be back within the week, but who knows, PSN has been down for weeks.
Edited, May 6th 2011 12:44pm by Darrith
Edited, May 6th 2011 12:44pm by Darrith
Darrith wrote:
I mean the stuff in the article was older than the date they posted it. And the "end of May" thing came out of nowhere, as in not from any official statement afaik.
That's what I was referring to as well.
The reason things are so quiet is that this is handled like any normal investigation, releasing any information too early could compromise the investigation. Sony isn't trying to hide anything from anyone like a lot of people suggest.
The reason absolutely everything is offline is due to the nature of network access and network attacks. The more people that use the network, the greater the chance of any evidence being buried or erased.
The compromised systems need to be imaged, access logs need to be pulled from every system that may have been accessed in any way, and the breech needs to be found and fixed. When this first happened, I estimated the systems would be back up by this weekend, but that estimate was based purely on the knowledge of how these things are handled and didn't come from Sony or any other source. The scale of the attack or the severity of the breech may delay that, but since those two details will never be released (which is normal), all we can do is make estimates.
5 posts
I think the most official word we have on when we will be back up can be found right here on Zam's EQ homepage.
UPDATE, 6:41 p.m. PDT, May 3: SOE spokewoman Taina Rodriguez told The San Diego Union-Tribune that the network will be shut down until Friday and possibly longer.
She is speaking to millions of people, not just the EQ minority. They seem to expect to get us back in Norrath within the next few days. Otherwise she would have chosen her words more carefully. Though, "possibly longer" aren't very hopeful words.
UPDATE, 6:41 p.m. PDT, May 3: SOE spokewoman Taina Rodriguez told The San Diego Union-Tribune that the network will be shut down until Friday and possibly longer.
She is speaking to millions of people, not just the EQ minority. They seem to expect to get us back in Norrath within the next few days. Otherwise she would have chosen her words more carefully. Though, "possibly longer" aren't very hopeful words.
Over promise and under deliver seems to be the motto these days! But, hey, I hope I am wrong...I truly do. FTR, I do not read information on fly by night websites. But, it is the media...not matter what the medium in which you obtain the information. So, take it for what it's worth. The God's honest truth....They will be back up when they are up!
"Insanity is doing the same thing over and over and expecting different results"
Just Poor Public Relations...but to be honest nothing surprising. Over a 24.5 million paying customers.....and keeping them in the dark. SoE sucks
Come visit my housing creations 20+ in Cedar Country Meadows, ZEK.
SOE is the victum here, along with all those who love thier products.
It does make no sense to sneak in one time and announce the next visit in any way, so no more attacks.
This is frustraiting for the public but imagine the reaction inside SOE, must hacking is not done against the gaming community, SOE people dream up problems to solve, now there is a real enemy to go after.
It is like trying to stick up a shooting range.
It does make no sense to sneak in one time and announce the next visit in any way, so no more attacks.
This is frustraiting for the public but imagine the reaction inside SOE, must hacking is not done against the gaming community, SOE people dream up problems to solve, now there is a real enemy to go after.
It is like trying to stick up a shooting range.
I am not saying that (SoE is NOT a victim) but they are a multi BILLION dollar company with a public relations department. They can and should have better contact with their paying uncompensated customers then they have been doing. The saying “Hate the message not the messenger†Applies. We just need a MESSENGER?
Edited, May 6th 2011 2:54pm by Vinney
Edited, May 6th 2011 2:54pm by Vinney
Come visit my housing creations 20+ in Cedar Country Meadows, ZEK.
7 posts
Maybe the HACKING on ZEK will be taken more seriously now.
<vomit>
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Vinney wrote:
I am not saying that (SoE is NOT a victim) but they are a multi BILLION dollar company with a public relations department. They can and should have better contact with their paying uncompensated customers then they have been doing. The saying “Hate the message not the messenger†Applies. We just need a MESSENGER?
Edited, May 6th 2011 2:54pm by Vinney
Edited, May 6th 2011 2:54pm by Vinney
Apparently you have no idea how an investigation works, or the inner workings of a network. We've been told what happened and the data that was compromised, as well as told what we could do to protect ourselves and even guided towards the appropriate avenues to do so. As far as communication goes, what more do you want? Do you want a step-by-step breakdown of what they are doing? You're not going to get it, from SOE or any other company.
And I guess a free month plus a day for every day down doesn't count as compensation? You realize the only thing they owe you is a day of compensation for each day down, the extra month is a "Thank you for sticking it out".
Just some kind of an ETA. Most everything has been 3rd party. As much as I could decipher it was supposed to be up this morning. A distant date would be better than NOTHING….last post was at 8 last night and just the fact they were not up that day and they are sorry. But there have been 3 posts by SoE to the EQ community. Will it be up Saturday? Monday? Problem is bigger than they anticipated, maybe next Wednesday? Next Friday just something would be Nice. And I am not asking for the explanation on their investigation just some long ball shot on when they might be up? And personally I think you, Raolan have no idea how a major corporation, a PR dept explaining how damage control works. I am not alone in asking when the site might be up and or game on line. Just a little communication to their 24.5 MILLION customers.
Come visit my housing creations 20+ in Cedar Country Meadows, ZEK.
So you'd prefer they just made up some random date and then pushed it back when it isn't up by that time? And you think that's good PR?
They can't give you a date because they don't know. As they investigate they find more things that need to be looked into. That's the entire point of an investigation. The servers will be up when the investigation is done.
They can't give you a date because they don't know. As they investigate they find more things that need to be looked into. That's the entire point of an investigation. The servers will be up when the investigation is done.
8 posts
SOE posts on Facebook:
SOE wrote:
We wanted to let you know that our games will not be up this weekend. We are working around the clock to get our services back up and running soon. Thank you for your continued patience and support.
Scholar
35 posts
Vinney, please just sit back and relax. You're obviously chomping at the bit to get back into EverQuest, but the simple fact of the matter is that it may be impossible for them to know when they'll have the servers coming back up. It is GOOD public relations not to lie to the customer when they probably have no idea. It is BAD public relations to lie to the playerbase and get their hopes up only to dash them when the servers stay down.
They aren't giving us an ETA because there is no ETA and there can't be an ETA for something like this. They're figuring out a solution to a problem that most likely can't be measured in advance in manhours.
They've given us regular updates.
They've repeatedly told us "no it won't be up tomorrow", "no it won't be up this coming weekend", etc. This is a GOOD thing. It tells you "hey, feel free to go do something and not wonder whether or not the game's back up."
You're accusing them of handling this poorly when they're handling it exactly right. They realized there was a vulnerability, so they shut the servers down. They've kept us up to date and not fed us a line of crap. I want the servers to be up too, but spazzing out and flaming SOE doesn't help.
Chill. :) Go play a single player game. Go to a concert. Go out with friends. Do something.
The game will be back up Soon(tm). I'd rather them not lie to me about an ETA that they don't actually have.
Edited, May 8th 2011 6:19am by MegidoFlare
They aren't giving us an ETA because there is no ETA and there can't be an ETA for something like this. They're figuring out a solution to a problem that most likely can't be measured in advance in manhours.
They've given us regular updates.
They've repeatedly told us "no it won't be up tomorrow", "no it won't be up this coming weekend", etc. This is a GOOD thing. It tells you "hey, feel free to go do something and not wonder whether or not the game's back up."
You're accusing them of handling this poorly when they're handling it exactly right. They realized there was a vulnerability, so they shut the servers down. They've kept us up to date and not fed us a line of crap. I want the servers to be up too, but spazzing out and flaming SOE doesn't help.
Chill. :) Go play a single player game. Go to a concert. Go out with friends. Do something.
The game will be back up Soon(tm). I'd rather them not lie to me about an ETA that they don't actually have.
Edited, May 8th 2011 6:19am by MegidoFlare
2 posts
My biggest hope is that they use this downtime to do the big game update that everyone was talking about. Hopefully soon we'll be back playing in an even better game.
I don't agree with all of your opinions, but you pretty much nailed this one. Chill out, guys.
SOE can't give us a specific ETA if they don't have one themselves. If that day came around and the servers remained offline, it would destroy every last shred of their credibility.
SOE can't give us a specific ETA if they don't have one themselves. If that day came around and the servers remained offline, it would destroy every last shred of their credibility.
JemmicaVox wrote:
My biggest hope is that they use this downtime to do the big game update that everyone was talking about. Hopefully soon we'll be back playing in an even better game.
All of the artwork is outsourced. None of this downtime has been budgeted by the producer, so don't count on having new player models and zone revamps when you finally get to log in again. The game designers have some time to sit around and think of improvements and how to fix certain problems, without necessarily needing access to the code, so that might be a bright spot.
The developers are working around the clock and have probably exhausted their supplies of Cheetos and Mountain Dew by now. The security and stability of the products come first. Any developer who isn't working on one of those two things could work with the design team to maximize productivity. But the EQ live team is essentially a skeleton crew, and has been for years.
Keep hoping, anyway. I hear it's good for your soul.
Edited, May 11th 2011 9:20am by djtierta
djtierta wrote:
The developers are working around the clock and have probably exhausted their supplies of Cheetos and Mountain Dew by now.
The game developers don't really have much to do with the general Sony/SOE security issues. They handle the issues as it relates to the game itself. It's possible that SKlug's team has been working on some security improvements to the servers, though I'm not familiar enough with those workings to say how likely that is.
Other devs, inclduing content devs and art, don't really have much input to what's going on, so they are just carrying on with their normal work as best they can (I'm assuming there's some limitations on them because of the Sony network problems, but I'm not sure about that either.)
12 posts
The only thing that irritates me is that SoE doesn't update consistently. They do provide updates on Facebook but other official sites aren't updated. I realize it's probably because it is a day to day thing. Can you imagine the meetings they are having over there and all the different entities that are involved? After adding all these new security procedures, I'm sure they are having trouble getting the servers to come up.
As far as hackers, they wear their actions as a badge of honor - it's not always about "stealing" information. It's the right to brag about their conquests, the trouble they can cause and how much recognition they receive publicly. You know the old addage of "15 minutes of fame"? Unfortunately in this situation, it has affected all of us and we miss our game. And after the servers are back online, I expect much downtime for "maintenance" and possibly even more zone/server crashes than in the past. I fear we are only seeing the top of the iceberg . . . the problems will be far-reaching and on-going as far as the game is concerned imo.
As far as hackers, they wear their actions as a badge of honor - it's not always about "stealing" information. It's the right to brag about their conquests, the trouble they can cause and how much recognition they receive publicly. You know the old addage of "15 minutes of fame"? Unfortunately in this situation, it has affected all of us and we miss our game. And after the servers are back online, I expect much downtime for "maintenance" and possibly even more zone/server crashes than in the past. I fear we are only seeing the top of the iceberg . . . the problems will be far-reaching and on-going as far as the game is concerned imo.
sodguild wrote:
http://www.infosecurity-us.com/view/17753/sony-hires-investigators-after-hack-of-customer-data/
Comments? Posted this at the bottom. Sorry for duplicate post.
Comments? Posted this at the bottom. Sorry for duplicate post.
May 31st has been reported as not accurate.
EQ1: Gooshy: http://eq.magelo.com/profile/1870652
EQ2: Gwenythe: http://u.eq2wire.com/soe/character_detail/468152233422
EQ2: Gwenythe: http://u.eq2wire.com/soe/character_detail/468152233422
Its not just the lack of an ETA thats a problem. The problem is that SOE seems to have a truly ingrained inability to communicate with their customers, especially during times of crisis.
Has anyone received an email from sony? Perhaps my email just was misdirected if they have sent info to others.
Or how about the messages that can be seen when you try and log into the game...or when you try and log into the eqplayers site? A week now and its still the same messages, still the same nice blanket statements.
An ETA might well not be possible, but at least SOME kind of an update there would be reasonable. There are many information channels out there that arent being used. Facebook posts are nice, but is that really where most of the info should be coming from?
Sliggoth
Has anyone received an email from sony? Perhaps my email just was misdirected if they have sent info to others.
Or how about the messages that can be seen when you try and log into the game...or when you try and log into the eqplayers site? A week now and its still the same messages, still the same nice blanket statements.
An ETA might well not be possible, but at least SOME kind of an update there would be reasonable. There are many information channels out there that arent being used. Facebook posts are nice, but is that really where most of the info should be coming from?
Sliggoth
10 posts
I dont think anyone has a glimmer of when the game will be back up-it WILL be back up eventually !
Sony generally cant even tell us how long a patch is gonna take so my guess is its gonna take a long time on this.
MY MAIN CONCERN is missing gear and such and how that is gonna be handled.
Matrondeath Zek Server
Sony generally cant even tell us how long a patch is gonna take so my guess is its gonna take a long time on this.
MY MAIN CONCERN is missing gear and such and how that is gonna be handled.
Matrondeath Zek Server
12 posts
rrapidron wrote:
I dont think anyone has a glimmer of when the game will be back up-it WILL be back up eventually !
Sony generally cant even tell us how long a patch is gonna take so my guess is its gonna take a long time on this.
MY MAIN CONCERN is missing gear and such and how that is gonna be handled.
Matrondeath Zek Server
Sony generally cant even tell us how long a patch is gonna take so my guess is its gonna take a long time on this.
MY MAIN CONCERN is missing gear and such and how that is gonna be handled.
Matrondeath Zek Server
I wondered about the gear also. No one knows exactly what damage was done to the site and there's no way I remember how much plat I had spread out over 8 toons nor the equipment on each.
The night before the servers were taken offline, we were having trouble in the zone "Fear Itself". Periodically, we'd be thrown across the zone. We though it was a bug since it happened to several of our group so we all logged hoping to rid ourselves of this bug. It didn't help - the anomaly still occurred and finally on the last one - I died. I did submit a bug report but in light of what happened the next day - it is nothing.
Also I did receive a generic message from SoE regarding possible information theft but that is the only email I received.
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