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#1 May 06 2009 at 8:23 AM Rating: Good
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902 posts
So, I updated my 8500 video card to a 9800gtx card. Only now, I cannot play EQ.It either freezes at 10 minutes, or I get all weird colors and polygons.

I updated direct x 9 and updated all the drivers. So any ideas what to do now?

Also got new ram, but cannot imagine that has anything to do with it.

Thanks in advance for any help.
#2 May 06 2009 at 8:31 AM Rating: Decent
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2,689 posts
Try deleting eqhardware.ini in your base everquest directory, out of game, then repatch. Your system may still have reminants of the old video driver, and the INI may be telling EQ, to use the old one, even if it's not there.

If that doesn't work, update the thread. It's most likely the cause though, since you've updated the video drivers and directx since intalling the new card.

Yther Ore.
#3 May 06 2009 at 8:41 AM Rating: Good
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902 posts
OK, I dont have that file. Is that bad? [banghead:]
#4 May 06 2009 at 8:44 AM Rating: Decent
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2,689 posts
Not bad. It's just often a cause of trouble with new hardware. Next thing to try is to run OptionsEditor.exe in your base EQ directory. And select the new video card (9600gtx).

Yther Ore.
#5 May 06 2009 at 8:48 AM Rating: Good
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902 posts
Done...Actually was already there.
#6 May 06 2009 at 8:48 AM Rating: Decent
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2,689 posts
Also note, if EQ says to use a particular driver version for the video card, sometimes the newest drivers dont' work as well as the ones recommended by EQ for EQ. I got a 9250 (9000 series) and using the Radeon 8.252 driver, which has seemed to work well, but not sure which one is best for the 9800 series.

Yther Ore.
#7 May 06 2009 at 8:49 AM Rating: Good
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902 posts
Its a bummer...Eq runs and looks great...for 10 minutes
#8 May 06 2009 at 8:50 AM Rating: Decent
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902 posts
Ok in game now swimming in pok to see what happens
#9 May 06 2009 at 9:03 AM Rating: Good
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902 posts
Crud...no luck. This time, after 10 minutes things started to morph...went from crisp graphics to blocky to just plain off.
#10 May 06 2009 at 9:15 AM Rating: Decent
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2,689 posts
Bummer :(

Try running DirectX Diagnostic out of the Programs - Accessories - System Tools - System Information window (may be differen location on Vista -- Or just Start - Run - Dxdiag)?

Also, I remember there being an issue long ago with certain Nvidia cards and EQ, but I couldn't find anything on google. It may be burried in the tech help forums on the Sony EQ site.

If you can't find anything specific, I'd try using the Nvidia tools / driver to set everything to the minimum settings, and keep upping things until it screws up so you know which option(s) / setting(s) are causing the problem, if it works at the minimum settings anyway.

Seems like a driver / directx issue from the description, but also like the problem that EQ had with certain Nvidia drivers that I previously mentioned. Also, is this an Nvidia or 3rd party card? Might try alternate drivers, if none of the other tests work out. Also, is it in the same slot as the 8500 or a different one? If it's different, you may need to adjust your BIOS settings for the new slot as primary video, but unlikely that it is different.

That's about all I can come up with atm, other than making sure you got a big enough Power Supply. I'm not sure what the recommendations are for the 9800, but if you're using a 300W or less, it's most likely not enough, and if it's 500W or more it most likely is more than enough .. in between, you'd probably need to check on the requirements of the motherboard, drives, and the 9800 to see if you have enough power for all of them.


Yther Ore.

Edited, May 6th 2009 1:26pm by Yther
#11 May 06 2009 at 9:22 AM Rating: Decent
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2,689 posts
Might want to do a thorough RAM test also if the basics of the other options don't work (basic settins on driver, alternate driver).

MemTest86+ is a good thorough tester, with a bootable CD or Floppy ISO image download that's very small. Only problem is, that it takes some time with large amounts of RAM to do a thorough test.

**** EDIT ****
Actually, after thinking about it, the consistent 10mins sounds more like a heat (or less likely power) problem, than a driver issue. Driver issues are generally more instaneous or random. RAM the same way, more random.

If lower the settings helps or not, might try leaving the side panel off and seeing if goes longer without crashing. Also, if the drivers have a GPU (Graphic Processor Unit) heat monitor, leave it up all the time, and keep checking to make sure it's not running to hot.
**************

Yther Ore.

Edited, May 6th 2009 2:04pm by Yther
#12 May 06 2009 at 10:09 AM Rating: Good
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902 posts
Yther;
Thanks...will try all that when I get back from work. It may be a power problem, as this card has an auxiliary power plug-in.

The directx check was all good.

It is an evga card, and I am using the drivers that came on the disk ( they were the latest)

That's about it. Was gonna put the old one back in and see what happens.Smiley: dubious
#13 May 06 2009 at 10:21 AM Rating: Good
Yes a 9800gtx card most likely requires around 500 watss and yes you should have the video card plugged into the power supply via the 6-pin connector on the video card.
#14 May 06 2009 at 10:35 AM Rating: Good
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902 posts
Thanks. I do have it plugged in, and dual boxing now and it is running at between 45 and 50 degrees.

At 10 minutes the whole thing froze.

Running an Antec 550 watt power source.

Dang it...was really enjoying playing, but re-logging every 10 minutes isnt fun Smiley: glare
#15 May 06 2009 at 10:45 AM Rating: Decent
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2,689 posts
Bummer :( Antec 550 should be fine. I've never seen any Antec over-rated on power, and 550W should be enough.

Yea, swapping back to the old card, should eleminate any problem it could be other than driver, or heat on the new card, assuming the old card works fine.

Still could be a driver problem, but the consistent 10min doesn't point to the driver as a likely suspect.

If the old card shows problems as well, I'd look at the new RAM as a likely source of problems.

Yther Ore.
#16 May 06 2009 at 10:51 AM Rating: Good
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902 posts
Thanks Yther;
That is what I was hoping for by putting the old card back. Hopefully it is one of the new Ram sticks, although that really isn't likely, is it?

Seriously, I am off to work. Thanks again for the help, and I'll add the update tonight.
#17 May 06 2009 at 12:54 PM Rating: Good
More likely the new video card is defective or has serious heating issues. I've been looking into getting a similar card myself and it seems every review I read from Newegg or Tigerdirect, etc. customers are having problems with DoA cards and heating issues.
#18 May 06 2009 at 1:56 PM Rating: Good
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3,212 posts
Take this post to the tech forum! Lots of well informed folks there. The Blessed Kaolian may help you in your time of need.
OTOH it does sound like a defect of card/power cooling to me.


#19 May 06 2009 at 8:27 PM Rating: Decent
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902 posts
So;
Put in the old card, game ran sweet for about two hours. Then I was running through the bazaar an it froze... Smiley: banghead

uggh...now what do I do?
#20 May 06 2009 at 8:51 PM Rating: Decent
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2,689 posts
Run a Memory Test diag, like the MemTest86 I link previously. If it crashes while testing, try slowing down the RAM speed. You'll have to check your BIOS settings for that. And, if you're not sure how to do it, check your motherboard manufacturer's site, and RAM manufacturer's site about specs, and/or google setting BIOS RAM settings.

If it doesn't find any problems, and doesn't crash, then the RAM is probably ok, and it was just a fluke crash.

Once you've ruled out the RAM, make sure the old video card will works as it's suppose to. If not, there's probably some driver problems, that need to be addressed due to the switching of the cards. Once it appears the old video card is working fine, replace it with the new one again, and set it to it's minimalist settings in the driver, and in EQ, and see if it helps.

If it doesn't do anything different (i.e. still crashes after 10min, probably a problem on the video card. If you gain some time, but still crashes, try removing the side panel on the case, and see if that gets you even more time out of it. If so, it's a heat issue, and several ways to get around it. Get a better heat sink / fan for the video card .. get a slot fan .. get another case fan .. etc., or just send it back and get a cooler running video card.

EQ shouldn't really be that taxing on a video card of that caliber, and shouldn't be overheating, unless it was poorly designed or used under-rated cooling components (generally happens with 3rd party video cards to save money).

If you think it's worth keeping but still having trouble, try searching for alternate / older drivers, that have been reported by others to work well with EQ or similar games.

That's about as much as I can recommend. If you still can't narrow the problem down, I'd definitely try as Jonwin said and post on the EQ Tech forums, and maybe even the Nvidia (or the card's manufacturer's if not Nvidia) tech forums.

Hope you get it solved and working!

Yther Ore.
#21 May 07 2009 at 9:19 AM Rating: Decent
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902 posts
Ok, so put back in new video card and the old memory, and it ran well ( dual box) for over an hour...Smiley: grin

I remembered that I had a problem before with Corsair memory that caused a similiar problem.

Should learn to only change one thing at a time, ( ie...video card, see if works; add memory, see if it still works)Smiley: banghead

Course, I'll get home tonight and the whole thing will blow up...Smiley: dubious
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