The authentication servers are down. Judging from what I am reading on the Sony boards (I cannot post there because I cannot authenticate!) The servers are going down, if you are logged in, DO NOT log out. If you get bounced out or log out, you will not be getting back in. The problem has been going now for a few hours and NO ONE can get a hold of SOE.
Here is the HUGE TIC-OFF:
They are doing their best to cut costs at all costs. They have centralized their ID management to such a degree that when the authentication servers go down, YOU CANNOT EVEN POST TO THEIR TECH BOARDS!
They have also completely CUT off the customer on the two busiest days of the week by deliberatley REMOVING all phone numbers and on-line chats (which by the way you CANNOT DO when the authentication servers are down.
If I were the big-dog at SOE, I would be FIRING the architect of idioting identity management solution.
So... how to get to them?
I have to do a WHOIS on the patch server to find the registrant!
64.37.129.43
Record Type: IP Address
OrgName: Sony Online Entertainment, LLC
OrgID: SOE-2
Address: 8958 Terman Court
City: San Diego
StateProv: CA
PostalCode: 92121
Country: US
NetRange: 64.37.128.0 - 64.37.191.255
CIDR: 64.37.128.0/18
NetName: VERANT-NETBLK1
NetHandle: NET-64-37-128-0-1
Parent: NET-64-0-0-0-0
NetType: Direct Assignment
NameServer: NS1.SONYONLINE.NET
NameServer: NS2.SONYONLINE.NET
NameServer: NS5.SONYONLINE.NET
NameServer: NS6.SONYONLINE.NET
Comment:
RegDate: 2000-02-04
Updated: 2005-11-28
OrgTechHandle: SO35-ORG-ARIN
OrgTechName: Sony Online Entertainment, Inc.
OrgTechPhone: +1-858-577-3487
OrgTechEmail: hostmaster@sonyonline.net
To which you get the audix box of the front desk.
"Front Desk is not available, please leave a message"
Good job SOE!